Pavilion dv7-4069wm Fingerprint upgrade

I used the digital persona fingerprint reader upgrade from HP, and now I can't get into my computer.  I've used the fingerprint lock ever since I got the computer, but now it turns on and I need to either log in ("Log in not accepted") or scan my fingerprint ("Fingerprint not verified") to go any further.  I tried to go to tech support, but my warranty expired less than a week ago, and I can't seem to find any help that doesn't cost a lot.  There doesn't seem to be anybody at HP willing to hear that my computer was working just fine until I used the upgrade they sent me.  Any ideas? 

Kindly go through below links where various members have posted solutions
http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Windows-Security-The-stub-received-bad-d...
http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Windows-7-Pavilion-dv6-Laptop-Log-in-Err...
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Similar Messages

  • How to know which hard drive contains the OS in Hp Pavilion dv7-4069wm? Upgrading.

    I'm thinking about upgrading one of my hard drives (320GB ea) in my HP Pavilion dv7-4069wm laptop for more storage.  I would like to keep the drive that contains the OS to avoid the hassle of making a copy, but I'm not sure which one that is. I haven't replaced a hard drive before, let alone a dual drive. I recently added more RAM and noticed both hard drives looked the same. Can anyone tell me how to know the difference? . 
    This question was solved.
    View Solution.

    Hi,
    The primary HDD with the operating system is shown on the diagram on Page 49 of your Maintenance & Service Guide.
    Regards,
    DP-K
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  • Pavilion dv7 keyboard replacement problems HP Pavilion dv7-4069wm

    Hope I can get some help. HP Pavilion dv7-4069wm, windows7 64bit. Ok, the sad story, I spilled a drink on the keyboard. Did not seem to mess anything up but the keyboard. First mistake, bought a used one off ebay. Turned out to be the wrong one, screw lugs on back did not match. Bought a second one, it seemed to work the first couple times I used it, backspace key would not work, then nothing worked. I did break one of the little tabs on the zif connector and used some tape like I found in another post. Could this be a connection problem, or just a cheap keyboard problem? I am smacking myself for the spill anyway, so ANY help is appreciated.
    I forgot to ad, I am using this laptop as a media center, I currently have a wireless keyboard and mouse I use with it, and it works well, one concern being that on this laptop I can only turn on the wifi with the wifi key on the laptop keyboard. Is there a way to go into bios or a workaround to turn on wifi other than the laptop keyboard? I have the laptop power settings to put it to sleep when not in use, but If it would get shut off, not sure how I would get the wifi restarted if it did not automatically come back on.

    use windows mobility centre to control Wifi. May require wifi to be turned on via dedicated key for first instance before it can handle toggling of wifi but may not so worth inspecting & setting up.
    Problem with broken connector is probably cause of keyboard issue, the tabs don't just hold cable but also push it against contacts so you may need to revisit & improve your solution to this ribbon connector.
    Have come across damaged connectors before & been able to use them by adding thin tape to top of ribbon making ribbon tighter fit in socket & contact better & also use some tape across top of connector socket & onto ribbon to hold it in place.
    Like my post? Click Kudos (thumb+) to show appreciation.

  • My HP pavilion dv7-4069wm will not come on.

    Hello, my HP Pavilion DV7-4069wm will not come on. The screen is black and the caps lock blinks 1 time every 3 seconds. Is it my CPU or motherboard? What should I expect to pay for repair of either problem? I have very important docs & pics. Stored on this computer, can my memory be retrieved and put into another computer?

    Hi,
              Below lists the details of blink code. And you can visit the below site for more details
    Caps Lock/Num Lock LED Component Tested Error Condition
    LEDs blink 1 time
    CPU
    CPU not functional
    LEDs blink 2 times
    BIOS
    BIOS corruption failure
    LEDs blink 3 times
    Memory
    Module error not functional
    LEDs blink 4 times
    Graphics
    Graphics controller not functional
    LEDs blink 5 times
    System board
    General system board failure
    LEDs blink 6 times
    BIOS
    BIOS authentication failure
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01732674&tmp_task=solveCategory&cc=us&dlc=en&lc...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&tmp_task=solveCategory&cc=us&dlc=en&lc...
    "I work for HP."
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    Please mark "Accept As Solution" if my help has solved your problem.

  • HP Pavilion dv7 - 2012TX Hardware Upgrade

    Product: HP Pavilion dv7
    Model #: dv7 - 2012TX
    p/n: NW975PA#ABG
    OS: Windows 7 Ultimate 32 bit
    This product has never been tampered with and is totally stock apart from installing windows 7 onto it. It is fairly old now and id like to upgrade it if possible.
    It currently has the following Processor,
    Intel (R) Core (TM) 2 Duo CPU     P8600    @ 2.40GHz   2.40GHz
    It currently has the following Installed Memory (RAM),
    4096MB       4.00GB (3.00GB usable)
    My question is, is it possible to upgrade my processor to the,
    Intel Core™2 Duo T9600 2.80-GHz with
    6-MB L2 cache and 1066-MHz front side
    bus (FSB) ?
    Id also like to know if it is possible to upgrade my RAM and if so what is the maximum size?
    According to the hardware specifications the maximum memory is 8192 MB. Not sure what that means exactly.
    If all this is possible, id like to install a 64bit version of the latest Windows onto it.
    Would that make it run better?
    Thanks 

    As you might expect we get a lot of these questions and the first thing you are going to want to have is the Service Manual:
    Manual
    You have the ATI Radeon HD 4530 graphics. I believe you are limited to dual core processors, not Quad Core and the fastest you can install is a 
    Intel Core2 Duo T9800 2.93-GHz with 6-MB L2 cache and 1066-MHz FSB 507951-001
    The T9600 is not listed. I know the T9800 is about $75 on eBay so not too bad.
    http://www.ebay.com/itm/Intel-Core-2-Duo-Mobile-T9800-SLGES-2-93GHz-6M-1066MHz-Socket-P-Dual-Core-CP...
    Your maximum memory is 8 gigs; that is 2 x 4 gig modules. Unfortunately you are using the older DDR2 memory and it is quite a bit more expensive than the current DDR3 variety. 8 gigs of DDR2-800 laptop RAM is going to set you back over $200:
    http://www.crucial.com/store/partspecs.aspx?IMODULE=CT2KIT51264AC800
    I don't know if you are going to do the processor upgrade yourself but with your own labor you would be looking at almost $300 and if you have to pay a tech to install the CPU think in terms of $450 total.
    Your license for Windows 7 Ultimate 32 bit would include a right to run Windows 7 64 bit from the same Key Code and I think you should just reinstall a 64 bit version. As things are, you are not fully taking advantage of 4 gigs of RAM so upgrading to 8 gigs would be useless unless you also go to 64 bit Windows. This will require a complete wipe and reload, not an upgrade install. I would advise against Windows 8 on that machine. If you decide to go there figure another $60 for a copy of Windows 8 64 bit, at least.
    Let me offer another suggestion. Your laptop has space for 2 hard drives. Move your original 5400 rpm 500 gig drive to the seconday slot and purchase a 240 or 256 gig SSD for something like $150, or even a 128 gig for around $90. You could even forget the upgrade to 8 gigs RAM. 4 gigs is plenty, but I would upgrade to 64 bit Windows to unlock all of the 4 gigs. 
    Using an SSD as the main boot drive will make you think you have added 1 ghz + to the processor speed. 
    You will need a second hard drive caddy and cable here:
    http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=222
    Here is a good deal on an SSD:
    http://www.newegg.com/Product/Product.aspx?Item=N82E16820148694
    Here is a download link for a fully legitimate copy of Windows 7 Ultimate 64 bit with SP1 included:
    http://msft.digitalrivercontent.net/win/X17-59465.iso
    Your Key Code used for the 32 bit install will activate this. 
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • HP Pavilion dv7-6b76eo SSD upgrade

    Hi
    I have the HP Pavilion dv7-6b76eo and I made a post here:
    http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Pavilion-dv7-6b76eo-upgrade-HDD-SDD/td-p/3913164
    but since no one replies I had to make a new post.
    I have 2 slots on my motherboard, currently only the 1 being used of my HDD, which is slow and sux! I want to slot in an SSD next to my HDD and have my operating systems on the SSD and the HDD as storage... pretty straightforward, eh? It is!
    Just wanna know now if it matter about the SSD's producer. The Service manual PDF from HP for my PC (found here - http://h10032.www1.hp.com/ctg/Manual/c03043778.pdf ) tells me only that my pc supports the HP 160 GB (665985-001) solid-state drive found here - http://partsurfer.hp.com/Search.aspx?SearchText=665985-001 and it does not look too promising, in my opinion.
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    PS
    On my HP Pavilion dv7-6b76eo the processor and chipset are from Intel, not AMD, in case that is important to be mention in this context.

    Hi,
    My suggestion:
    Clone existing HDD to new SSD (try Samsung, Crucial ...) then install new SSD on the primary slot, this will save a lot of hassles.
    Format the old HDD, buy caddy & cable then install it on the second slot.
    1. There are many clone software around, you can buy one or try the following free:
      http://www.techrepublic.com/blog/five-apps/five-free-and-reliable-cloning-tools/
      http://www.techsupportalert.com/best-free-drive-cloning-software.htm
      Some SSD vendors supply conling software for you too, normally you have to pay $10 to $15 more.
    2. Caddy and cable:
       http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=379
    Regards,
    BH
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  • HP Pavilion dv7 2215sa memory upgrade to 8gb becomes unstable

    I have a HP DV7 2215sa laptop running Windows 7 Home Premium 64bit ed and it has 4GB of Ram.
    I wanted to upgrade the mem to 8GB to bought two 4GB mem from Crucial and experienced the following problems:
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    >>>>> Did a system check on the machine, i.e. checked memory and hardisk and they passed successfully. (System check being the option you go to when see the HP logo and press F2 i think....??)
    2. Machine boots up after system check and......windows starts to load up, but crashes when I get to login prompt.
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    5. Rebooted the machine about three times and managed to log in all three times but still seemed unstable (i.e. firefox still didn't update).
    6. Next day, started the machine.....BLUE SCREEN OF DEATH.....something about memory management. didn't get the error message recorded but knew it was to do with memory.
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    The modules that I bought were....... DDR310600 1.5V 4GB (x2)
    My current modules are Samsung PC3-10600 2GB
    I didn't try installing one module at a time to see which one was faulty because I was annoyed and just returned the memory back.
    Has anyone had a similar experience with the same if not similar laptop? And if so, how did you manage to upgrade your laptop to 8GB?
    Thanks,
    Dav

    I had the same issue with my dv7 2278 and was not able to fix my problem.
    i tried 2 differenst memory manufactured, and each of them did not work.
    My opinion HP portable is a piece of scr......

  • I have a broken hinge on a Pavilion dv7-4069wm

    This laptop is not even 4 months old....

    HI,
    Your laptop is still under warranty so contact HP Support.
    HP's support number is 800-474-6836 or 800-HPINVENT or online here.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • New keyboard on DV7-4069WM

    Hello,
    I have a Pavilion DV7-4069WM laptop.  I replaced the keyboard as I broke it when I took it out to clean it.  I installed the new one to the best of my knowledge, having done similar replacements on other laptops.  However, it does not work, in either OS that I use (Win7 or Ubuntu 10.04) or in BIOS.
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    Thanks,
    -Steve

    If the locking bar is broken and not able to hold the ribbon cable in place, then there is no way to repair this.
     You can sometimes find a defective motherboard for your model that has the locking bar intact, these can be found on e-bay.
     The only other way to repair it is to replace the motherboard and if you were to send it in to HP, that is what they would do.

  • HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/

    HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/ 
    HP Pavilion dv7-6c95dx windows 8.1 support 
    Windows 8.1 fingerprint error 

    Hi s0ulLesS
    Here's the product specs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03220956
    Here is the link to service manual of your product: http://h10032.www1.hp.com/ctg/Manual/c03099448.pdf
    You can go through Page 4 Chapter 1 of service manual. As far as your graphics chip is concerned, your current Intel HD 3000 GPU is integrated into your Motherboard and as such, is not an upgradeable component.
    Although Models similar to yours come with a 'Dedicated Graphics Card', the 'Card' is still soldered to the Motherboard and can't be changed.
    Hope this resolves your concern.
    thanks,
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  • Pavilion dv7 fingerprint reader not working

    Hi.
    My HP Pavilion dv7 fingerprint reader isn't working. I have the SimplePass software that's powered by AuthenTec. When I open the SimplePass software, it doesn't seem like it knows I have a fingerprint reader.
    I've tried installing new drivers but I can't seem to get anything to work.
    Any help is really appreciated.

    lyscarn,
    Could be the order in which you are doing things, could be the HP SimplePass version would be happier on a different version, could be that you just need to kick the system (metaphorically speaking).
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    then
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    Find, open, and follow the instructions in the file named:  Simple Instructions to Upgrade HP SimplePass
    Kind Regards,
    Dragon-Fur

  • Drivers assistance required for graphics card and fingerprint reader with W8 & Pavilion DV7-6B01ED

    Hi - I own a HP Pavilion DV7-6B01ED and recently upgraded from W7 Home Premium to W8 Pro. Everything appeared to work fine except for the graphics card I have which now seems to always be on with the fan running, getting hot and running down the battery much more than before. I can not confirm what was reported as the graphics card in W7, but it is reported as the AMD 7000M after the upgrade. My invoice reports that it is a HD6490. Further to this, W8 reported an issue with this device in Device Manager.
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    I'm good enough with OS and device driver installations and happy to get stuck into some unorthodox solutions if needs be. What can I do to resolve these issues?
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    Thanks!

    Hello AttackofZaq....
    Thanks firstly for your reply. I re-installed W8 to start from scratch.
    OK, so I thought the AMD driver worked. I had installed it before I posted to the forum but then the problem seemed to have returned. I'll have to play with the settings because just as I type this the fan has started for no reason, same problem as before. Is there any chance Windows Updates in interfering?
    Regarding the fingerprint reader - it hasn't helped. In Device Manager I now see Biometric Devices > Validity Sensors (WBF) (PID=0018). Is there some further software I require in order to use the device. I'm going to install SimplePass to see if that's needed.
    I'll be back with an update.
    chemus79

  • Is it possible to upgrade/add a graphics card to a Pavilion dv7-7000 laptop?

    I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
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    If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
    My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
    It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
    I am currently running Windows 7 Home Premium SP1 (64-bit).
    Any other specifications can be found here:
     http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
    This question was solved.
    View Solution.

    YoureInMySpot wrote:
    I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
    Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
    Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M. 
    So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics? 
    If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
    My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
    It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
    I am currently running Windows 7 Home Premium SP1 (64-bit).
    Any other specifications can be found here:
     http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
    Hi,
    You can't add a dedicated graphics card to the system like this. The vga is soldered to the board so no way you can just plug it in like on a desktop. However, you can buy a new motherboard with the dedicated graphics card on it. It also requires a new heat sink. 
    Manual: http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf
    You need a 682040-001 board plus 682061-001 heat sink to have a dedicated graphics card on your laptop. Have a look on ebay for the part numbers. 
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • Can I upgrade my processor in my pavilion dv7 4179nr laptop?

    Can I upgrade my processor in my pavilion dv7 4179nr laptop from a 1.70 GHz to a 2.0+ GHz processor & if so, what kind & how much do they usually run?  I am running Windows 7 Home Premium 64 bit.

    Hi:
    Below is the link to the service manual for your notebook.
    http://h10032.www1.hp.com/ctg/Manual/c02642701.pdf
    Supported processors can be found in chapter 1, pages 1 & 2.
    Part numbers for processors can be found in chapter 3.
    Enter the part number in the box at the link below and you can see what HP charges for them.
    http://h20141.www2.hp.com/Hpparts/CountryChoice.aspx
    I would look on eBay and see what is for sale there.
    Paul

  • Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

    I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed.  The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0.  The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
    The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine.  Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen.  Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar.  You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
    I attempted the following workarounds:
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    2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
    3) In Scenarios 1 and 2,  I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
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    5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
    Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel.  Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
    Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions.  In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
    if you are going to attempt to try any of these,
    1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
    2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail.  The screen will shadow out as it usually does but the prompt will not be viewable.
    3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
    I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters.  They are working toward a solutuion but there are none available at this time and no date when they will be available.  They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8.  Bottom line, do not upgrade to Windows 8 at this time.
    MS Tech support escalation tier reps also informed me there is no present workaround available.
    Hope this helps and saves somebody some time!
    JJ

     My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

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