Pavilion dv7-4070us hinge is pulling the casing apart

Question

Link to original thread regarding this SAME issue, now marked READ ONLY. I bought my HP Pavillion dv-7 computer as my retirement gift in 2010. About a year or two after the hinge started to pull the casing apart and the fan at times would not kick in; the computer sometimes was so hot that I could not use it for fear of burning myself.  I brought this to HP's attention and, since it was under warranty, HP made arrangements for me to mail it to a facility in Texas for repair which I did.  How extremely frustating to once again experience the very same problems that evidiently  were never fixed correctly in the first place!  I stumbled upon the above READ ONLY thread to learn that there are numerous others who are experincing the exact same problems as me. It appears as thought HP has known for quite some time that there is a design problem and refused acknowledge it. Upon further reading, it appears as though HP has finally decided to adress these isssues and make the necessary repairs.  I certainly hope this is the case and that HP will repair my computer at no expense to me since the original repair was not effective. I sincerely hope that I will contacted by HP to reslove my issues. Based upon my on going computers problems and HP's response, I will seriously rethink purchasing HP products in the future.  

Answer 1

I am having the same problem with my dv7t, it has been pulling apart for the past year. I tightened the screw which fixed the problem for a few weeks but it eventually came lose again. Today when I opened, it split open so much I was afraid I might snap something. I took the case apart to discover that a plastic piece in the hinge as broken and that the screw was so longer held by anything. I then typed by prolem into the forums and instead of learning that this is an isolated incident, I discovered that its a chronic problem. I perfectly understand that there is wear and tear on laptops, I recently replaced my hard drive and have had to change my battery. These things happen. But this is a physical problem that doesn't even have anything to do with the hardware itself and from where I'm standing it looks an awful lot like a defect to have a metal screw screwing into plastic. Is there anything HP can do to help beyond telling me it will cost about $200 to have fixed? Any assistance would be much appreciated.