Pavilion dv7 broken hinge

Looked at my DV7 4280us a little closer. It looks like the problem is with the hinge being too tight. Movement of the screen display eventually breaks the screw from it's plastic mounting. Causing plastic pieces to go everywhere. Then when the hinge breaks free it starts bending the cooling fins. Not only would you need new hinges but the complete bottom case. Seems like a very poor design.

The left hinge on my HP Envy broke yesterday. I take very good care of my laptop and there is no way I mishandled it to break the case. Looks like a design issue. Several years ago I had a HP laptop where the upper lid hinge broke. HP repaired the laptop as it was an acknowledged design flaw.
My current laptop is under warranty.
Kathy

Similar Messages

Re: Pavilion dv7-4070us hinge is pulling the casing apart WITH PICS

Can't reply to this discussion directly: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Pavilion-dv7-4070us-hinge-is-pulling-the-ca...
But I can make a new topic to continue the thread.
--> I have made a solution I think:

http://remplek.nl/div/hp_dv7_1.jpg
http://remplek.nl/div/hp_dv7_2.jpg

HP Pavilion dv7t broken hinge

I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th. I wish I had looked into the problem sooner because I have been dealing with it for months.
I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
I am very disappointed in HP because I have up to now had great trust in this company and it's products.

Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck

Pavilion dv7-4070us hinge is pulling the casing apart

Link to original thread regarding this SAME issue, now marked READ ONLY. I bought my HP Pavillion dv-7 computer as my retirement gift in 2010. About a year or two after the hinge started to pull the casing apart and the fan at times would not kick in; the computer sometimes was so hot that I could not use it for fear of burning myself. I brought this to HP's attention and, since it was under warranty, HP made arrangements for me to mail it to a facility in Texas for repair which I did. How extremely frustating to once again experience the very same problems that evidiently were never fixed correctly in the first place! I stumbled upon the above READ ONLY thread to learn that there are numerous others who are experincing the exact same problems as me. It appears as thought HP has known for quite some time that there is a design problem and refused acknowledge it. Upon further reading, it appears as though HP has finally decided to adress these isssues and make the necessary repairs. I certainly hope this is the case and that HP will repair my computer at no expense to me since the original repair was not effective. I sincerely hope that I will contacted by HP to reslove my issues. Based upon my on going computers problems and HP's response, I will seriously rethink purchasing HP products in the future.

I am having the same problem with my dv7t, it has been pulling apart for the past year. I tightened the screw which fixed the problem for a few weeks but it eventually came lose again. Today when I opened, it split open so much I was afraid I might snap something. I took the case apart to discover that a plastic piece in the hinge as broken and that the screw was so longer held by anything. I then typed by prolem into the forums and instead of learning that this is an isolated incident, I discovered that its a chronic problem. I perfectly understand that there is wear and tear on laptops, I recently replaced my hard drive and have had to change my battery. These things happen. But this is a physical problem that doesn't even have anything to do with the hardware itself and from where I'm standing it looks an awful lot like a defect to have a metal screw screwing into plastic. Is there anything HP can do to help beyond telling me it will cost about $200 to have fixed? Any assistance would be much appreciated.

Pavilion g6 broken hinges

I've had my g6 laptop for almost 2 years and now both hinges are broken and my laptop no longer turns on. I've been searching online and it seems like this is a problem for a lot of people. But I have yet to find an answer for this. I've paid too much money for this laptop to last only 2 years. Does anyone know anything about this or has the same problem? Any help is appreciated.
Spoiler (Highlight to read)

Hello sanaa0415, welcome to the HP Forums.
I see that the hinges are broke and the laptop no longer turns on for you. I would recommend contacting support for the issue.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
If you want to address the hinges yourself, here is the part #:
(3) Display hinge kit (includes left and right display hinges and brackets) 681812-001
You will want to contact the HP Parts Surfer to order one: http://partsurfer.hp.com/ContactUs.aspx
As for the Notebook not turning on, you could start with this document: Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. If there is absolutely no power please let me know if you wish to try and troubleshoot this issue.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Pavilion g6 broken hinge

My hinge on my computer has broken. I have seen mutiple threads about his problem. Has there been any fixes? How can I fix is myself

@mocmoc2310
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Pavilion dv7 - heating and fan problems, hinge broken - DO NOT PURCHASE THIS JUNK!!!

This message is targetted towards people looking to purchase an HP Pavilion dv7 series of notebooks. Hopefully they are scanning these boards prior to purchase, something I (very) regretfully did not do.
My system: Intel i7 Q720 @ 1.60GHz, 8GB, ATI mobility radeon HD5650 1GB, Windows 7 home premium 64 bit.
Almost immediately, there were severe overheating problems. Even under normal use (1- 4% CPU, Word, Excel etc.) it became too hot on the left side to keep on my lap. My kids actually burned their hands on that part. I once used it on a table with a vinyl tablecloth. It actually melted the vinyl!
Running any CPU/GPU intensive software causes a shutdown due to overheating, a real nuiscance with playing games or watching video in HD. Just as a test, I ran one computationally intensive program overnight while I kept the machine in my freezer. Even then, it overheated and shutdown! (I have not overclocked; just running my software on the hardware as purchased).
Even in normal use, the fan runs very high, and is very noisy. It is so noisy that I cannot leave it on in my bedroom.
Finally, because of the positioning of the vent, I am certain that the intense heat weakens the left hinge. I am very careful with how I open lids, always with both hands on the lid. Within two months, the left hinge cracked. I argued extensively with HP, but they insisted that it was my fault, and I was charged for the fix.
I'm wondering whether the designers ever turned on (let alone stress tested) these units prior to selling this piece of !@#$.
Added bonus: within 4 months, the hard drive failed, though I can't pin that on HP. While the drive was getting replaced, I went out and bought an Acer. It had better specs than the HP, was cheaper, lighter, and even with the CPU at close to 100 percent, the heat is hardly noticable, and the fan is barely audible.
I bought HP because most of the scientific instruments in our labs is manufactured by HP, and it is truly high quality , high precision equipement, some of it running for over 25 years problem free. From that, I really trusted the HP name, I trusted that their PC division would have equal quality and standards. !#$% was I wrong! I'm glad they're getting out of the PC business.
The only reason I'm keeping this junk is because I took the extended warranty at the store, and under it, after three major repairs, they will get me a new notebook of equal or greater value. I can't wait for that inevitable third breakdown!

The dv 7 eg 4012 is the biggest disapointment:
the hinge brakes, it has an overheating problem!!!
Be prepared to replace it after 12 months or pay the bill for the repairs, hundreds of dollars.
I purchased the laptop directly from the hp online store about a year and a half ago.
First of all I had to install the latest drivers because hp is not making sure it comes with up to date drivers.
To find out what the problem was I had to contact the costumer service about 6 times.
After about 12 months the laptop startet splitting at the left hinge. The HP Costumer Service looked at the photos and told me this, Quote: "We have received the attachment of broken hinges and find it is an user damage hence, the service of the Notebook would be done on chargeable basis."
Before you want to buy a hp laptop, please type into google: broken hinge hp laptop
And you will see hundreds of posts of disappointed costumers.
Even class action lawsuit have been taken out against them.
For me, this was the last time that I invested about a 1000 Euros( bought it in Europe) in a product which needs to be replaced after a year and a half.
Please stay away from this product,
except you have plenty of time and money to keep this machine alive.

I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

I need to get the parts to fix the broken hinge. I see parts online for a DV7-3165DX (for example) and other similar model designations. Which model does QE360UA#ABA equate to?
This question was solved.
View Solution.

Hi!,
HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
Regards,
Louis

Hp pavilion dv7 4065 dx repair broken hinge

Pavilion dv7 4065dx

Hi Koriroy,
Welcome to the HP Support Forums!
I just sent you a private message. If you are not sure how to check your forum messages, this post by SiobhanF has instructions.
I hope this helps,
Take care and have a great day!
I worked on behalf of HP.

Broken Plastic Bottom on Pavilion dv7 (images)

So, I have an HP Pavilion dv7 - 4285dx. The plastic shell on the bottom is broken, as the pictures show. I’m not sure what happened, as I’m very careful with my computer and have never dropped it, but my theory is that the heat (it gets scalding hot sometimes, even when just sitting on a table) from the fan in that corner warped the frame and caused the plastic to start snapping. There is now a small chunk missing, as is visible in the pictures, and there’s another small crack lower down the side.
My warranty expired in February, but it seems like this would be a faulty product kind of thing, so does anyone think that HP would do anything about it? Or does anyone have an idea as to what I could do about it? Would it be possible to buy just a new computer body that I could put my current hard drive in?

I purchased my laptop about 3-4 years ago.
A few years ago, my computer exhibited the same problem where it looked like the case was being pryed open. I never really took it apart or did anything since I use it more like a desktop than anything else
Last night I took it apart and found the following:
The right side hinge and support structure is very robust. The screen hinge attaches to the laptop base through a metal tab on the base (which has a screw insert on the bottom). The force is distributed very well in this area. On he left side, I saw that there was no metal support. The screen metal hinge screws right into a brass looking insert which is just pressed into the plastic base. On my laptop, the left side insert pulled right out of the plastic, and was basically prying up on both halves of the base, causing the gap when you close it.
When I was trying to rotate the hinges, I found that the left and right hinges took a TON of effort to rotate. in the closing direction: If the insert is OK, there should be no problems since the hinge is "pushing" itself into the plastic base. But when you open the laptop, that screw insert wants to be pulled out. in doing so, it breaks the plastic and causes it to pry the case open, causing the gap.
I think this was an assembly error, not a design problem. It looks like they intended the right side to bear 90% of the force, while the left side just acts as a pivot. I think the left hinge stiffness was set way too high from the assembly line. If you look carefully at the screen hinges, you can see a nut which is covered by the silver looking plastic hinge covers. You need a 1/4" drive socket set and a 5.5 mm socket. I was able to do it with a shalow socket, without an extension.
I ended up loosening this nut so you could easily turn it by hand. Now all the force is taken by the right-side robust hinge, where the left side just acts as a pivot.
I tried to use a metal epoxy in the area, but the stuff I had was too old and didn't bond well. Hopefully I can find a junk computer and just get the replacement base.
To fix this, you can get a new bottom case for about $100, then loosen the nut on the left hinge so that there is minimal force going through that joint (you should be able to rotate the left hinge without he-man strength).
It also doesn't help that the left side hinge sees the highest temperatures. The thermal cycling along with the pretty weak cooling system could make that joint more likely to break.
By the way I took it apart originally becuase my laptop temperatures were crazy high doing non-intensive tasks. The cooling system was pretty bad. it only takes a small build-up of dust to block off the exit for the hot air. Be sure to clean this area if you notice that you can cook an egg on your laptop.

Pavilion g6 Broken Right Hinge

I've had my G6 for almost a year and my right hinge is slowly breaking off from the body. It's getting to the point where I can't close the computer. I searched this topic and I got to a topic on these forums called "Pavilion g6 Broken Left Hinge" found here : http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Pavilion-g6-Broken-Left-Hinge/td-p/32133... and apparently this is a common issue with the G6s. I can't seem to reply to that topic. This is depressing that I can't use my laptop to the point where I can't move it without the hinge being to the point of breakage. If someone from HP can help me here, I'd be greatful.

Hello djscoobydoo,
Welcome to the HP Forums!
I'm sorry to hear the hinge on your Pavilion is slowly breaking. You need to contact HP phone support, immediately, to get it addressed. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks!
Mario
I worked on behalf of HP.

Pavilion dv7 - Connector broken off the motherboard

I have a Pavilion dv7 where the speaker cover also has the on/off button. Now the connector for the cable from the speaker cover has broken off the motherboard so I can't turn the computer on. Can this connector be replaced?
Please help, I am desperate!

OK - thank you for your fast response

Pavilion Dm1z-4000 broken hinge and broken screen again!

bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

Hello Melfig408,
I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

HP Pavilion dv7 doesn't start and I can't install operating system

Product: HP Pavilion dv7-1125eo
p/n: NA034EA#UUW
I had Windows 8.1 Pro and I did a virus scan with Malwarebytes-program but I think that it completed before this and didn't find anything. I were also using Youtube and suddenly my computer turned off and it didn't find my hard disk anymore.
I got errors like:
03F0
hard disk not exist
boot device not found 3F0
no bootable device--insert boot disk and press any key
Diagnostic log shows that I have had that 03F0 and also 0601 error before, but somehow I made my computer to work again. In BIOS it didn't show that there is hard disk, can't test it, but it was an option in boot order, maybe it is always there I don't know.
I tried a trick that going to BIOS five times and always save changes and exit. That kind of worked and I were able to use Windows like 15 min but then computer turned off.
Windows repairing things:
Windows Automatic repair -> The drive where Windows is installed is locked. Unlock the drive and try again.
Startup repair -> Startup repair couldn't repair your PC.
I used live Linux Mint from my USB stick and it worked good. I formatted my USB stick and tried to reinstall Windows but if I remember correctly it didn't recognize my hard drive.
I thought that maybe my hard disk is broken and I took my Fujitsu Siemens Storagebird Serial ATA WD 250GB external hard drive out of its case and put it inside my laptop. It fitted there well so I tried to install windows into that. First it didn't recognize that hard drive either but when I tried many times and changed it inside laptop between slot 1 and 2
it finally showed in Windows installation screen. Installing always stopped at 16 or 19% and formatting didn't help.
I also formatted my USB stick and made it installation media again but same thing.
Then I thought that maybe I have wrong Windows 8 Pro product key, an upgrade only so I tried to install Windows Vista because it were a factory installed OS. It either didn't recognize my hard drive in Windows installing screen, but this one can be tested in BIOS.
Taking CMOS battery out for hours and trying with only one memory or both hard disks didn't work.
Do I need to install some drivers from DVD during the Windows installation or is the hard disk connections broken or what is the problem? Can't I repair it by myself?
I'm tired of trying these magic tricks so I really hope that someone can help me. Otherwise I need to buy a new laptop or use it with my USB stick and its live Linux ;( Also battery is dead so it doesn't exist anymore and fan makes noises sometimes and computer gets hot. I'm getting amused when trying to fix it even though almost nothing doesn't work anymore but it's hard to let go of it because I have repaired it so many times and even though it's old it's been working the last year well before this
I didn't know where to post this because I don't know what the real problem is.

Hey @mnbvc ,
Welcome to the HP Forums!
I see you're unable to install Windows on another HDD after experiencing an HDD failure.
The hard drive not found error would indicate the drive has failed. Not being able to test the drive confirms this.
-Source: Resolve Boot Device not Found Error Message.
The upgrade key you use only applies to the Windows Upgrade ISO and will not allow a fresh install of the operating system if it has nothing to build on, so you are correct in trying the Vista install. When you attempt to install VIsta are you using the HP Recovery Media or are you using the Windows Vista ISO? I would assume the drive that was installed in your notebook was larger than 250GB and would explain why an HP Recovery would fail during formatting but would not explain why the install failed if it was a licensed Windows ISO.
Have you tried installing Linux onto the HDD instead of using a USB boot? This will help you test the validity of the HDD.
You can try downloading a version of Windows 8.1 and skip the license key to activate the 30 day trial. (Search Google for Windows 8.1 Pro ISO downloads). Once installed activate Windows using the license key you purchased for an upgrade which theoretically should work.
Let me know if that helps or if installing Linux to the HDD fails as well.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Pavilion DV7-4045er

My notebook is Pavilion DV7-4045er (WY044EA#ACB).
My motherboard had been broken and I lost HP spare parts stickers long time ago. Can somebody help me to find:
HP spare number for my motherboard;
HP spare number for left & right & subwoofer speakers set;
HP spare number for heatsink & CPU fan.
Please help me.
This question was solved.
View Solution.

Here is the Service Manual:
Manual
There is an exploded diagram in there with a parts list which should have everything you need. Post back if you have any other questions.
If this is "the Answer" please click "Accept as Solution" to help others find it.

Pavilion dv7 broken hinge

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