Pavilion dv7 hanging on welcome screen

Laptop is hanging on the HP welcome screen at start up.. "Press esc hey for startup menu" and HP are displaying on the screen. I pressed the ESC key on startup and it displayed startup paused but was still froze.
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You may have a failing memory module or a failing hard disk.
The first thing to try is a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
Please post your positive or negative results here in your thread.
If that does not produce results, then reseat the memory modules. Start by removing both modules. Put one memory module at a time in the slot that is nearer the center of the notebook and power on. If one module does not produce the positive results, then try the same with the other module.
If no joy with the memory modules then remove the hard disk and power on the notebook.
What happens?
If it boots up and the BIOS reports that it can find no bootable OS, then there is a big chance that the hard disk has issues and needs to be replaced with a new one.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Windows Server 2008 R2 hangs on Welcome screen

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Hello,
Start by running msconfig and disable all startup items / services except Microsoft ones. Once done, restart the server and check results.
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PAVILION DV7 DISTORTED VIDEO ON SCREEN

Hi, everyone, this is my first session on this thing.
I wonder if anyone has the same problem with a Laptop Pavilion dv7, while going through a switch-on, the screen is all distorted, you can-not make anything out. At the beginning the distortion lasted for a minute or so and then I got good vision on the screen but now, just very bad distortion all of the time. It looks like a chip has fried, or something like that.
It's a pitty, as the laptop looks very nice but it did cost about £800 about four years ago. Is this a stock fault with the HP range?
I hope someone can answer the question for me, many thanks.
01010
This question was solved.
View Solution.

Hi,
Problem could be related to display cable or could be graphics card related also. The best way to find out is by Connecting an external display like a Desktop monitor or high definition tv to the laptop and press Fn+F4.
Check the instructions from the link below to connect and external display and let me know the results..
HP Notebook PCs - Using Two or More Video Displays in Windows 7
Also refer to the link below for determining the issue..
HP Notebook PCs - Resolving Problems with Notebook Displays
Similar problems can occur in any type of laptops after 4 years to usage. Life of any notebook is between 3-4 years irrespective of the brand. Experiencing hardware problems after that is quite common . Though you might still come across few lucky ones that goes on for 7-8 years also but those are rarely able to compete with the newer technologies and applications.
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

Pavilion DV7 has power, black screen

I came home from a trip. When I went to start up my Pavilion DV7 it had power, but the screen is black. I tried the hard reset, and I also removed the back panels and sprayed with canned air. Still nothing. Lights near caps lock and num lock keys are blinking. I checked the code and it indicates a problem with the CPU.
Now what the heck do I do?

The following document contains the information of what the blink code means. I take it it is blinking once every 2-3 seconds since you said it correlates to the CPU. The only solution in the document is to contact HP for service.
However, the processor POST code could be triggered by a failed processor or a failed processor socket on the motherboard itself. It can't be identified if it is really the processor or the motherboard without proper testing equipment. You could contact a local PC shop for them to identify the correct component or replace either the processor or the motherboard in hopes it was the right part the first time.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Windows 7 Hangs After Welcome Screen

About five months ago the workstations in our network started stalling at the Welcome Screen. Our fix is to restore back to the most recent restore point. This has worked (KOW) without incident. After reading many posts about the subject, and implementing
others fixes, we are still without resolution. A bit of background info, (more at the end of this post) the network has five W7ProSP1 64bit workstations. There is a 2003 R2 server used for file sharing only. This network has been running without issue for
almost two years. We've turned off MS updates. Ensured MS Defender is not installed. A new switch was installed to test the problem without success. And the most "thrilling" part of this problem is that it is intermittent amongst the workstations.
All are shutdown every night. Yet only a few will encounter the Welcome Screen Stall at the start of any day. Sometimes a week will go by without event for a few. There has been no changes to the PC's or their software. Users have been practicing safe-internet
browsing habits.
Using Dell Optiplex workstations and Poweredge T410 server on a wired network. Avast Pro anti-virus as local installation.
Any suggestions are gratefully accepted.

Hi,
This is an intermittent situation, in this case, there will be error log generated at the event log, First I suggest to check the event log with the event viewer in this way
and post the error log for troubleshooting:
Open Event Viewer by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking
Event Viewer the go to the Windows logs, then systems.
Details can be found at:
http://windows.microsoft.com/en-hk/windows/open-event-viewer#1TC=windows-7
Regards
Wade Liu
TechNet Community Support

Muvo^2 Hangs at Welcome Screen (Showing the word "CREATIV

This is the first time I have posted in this forum.
I have a problem with my Nomad MuVo^2 .5 GB player.
It seem to be working fine until I have re-formatted it by using it's recovery mode.
And then I upgrade a firmware to the lastest (.6.0) version.
Since that there was a little problem.
The process of upgrading the firmware seem to be really slow.
And when it completed it said something like the device is rebooting.
And then I heared the unpluged sound from windows XP (The sound that happen when you disconnect the player from USB port)
Since that there was nothing happened
So I looked at the player's screen
It's freezing at the welcome screen (The screen showing the CREATIVE logo) and nothing else (no harddisk reading sound or anything)
I have tried pressing every button but nothing happened so I need to remove the batteries and replaced it again but the player stilled got the same problem
I can't pass through the welcome screen even if I tried the recovery mode, it doesn't show anything else except the welcome screen
no recovery mode no loading music nothing.
Anyone know how should I do to fix my player problem?
Thanks in advance

If you can't get into Rescue Mode the player has a serious problem. You need to contact Creative Support.

Windows 7 hangs at welcome screen on iMac

I have installed windows 7 on my iMac using bootcamp. The windows installation went smoothly. after installing the bootcamp drivers the windows started freezing on the welcome screen.
I did dome research online and figured out the problem, its the bootcamp which starts up o the Windows load. Please help me how to over come this issue.

you can start with getting the graphic driver from the vendor, there is trouble with using Intel 3000 and seems like the Mini have more trouble than others - they all have some trouble - and uninstall Apple gpu drivers - with Driver Sweeper 3.2+ (not older) and CCleaner (clean Registry).
You should be using Lion Boot Camp Assistant and BC 4.01+ drivers with any 2011 model (or later) too.

Hp pavilion dv7 4065 dx repair broken hinge

Pavilion dv7 4065dx

Hi Koriroy,
Welcome to the HP Support Forums!
I just sent you a private message. If you are not sure how to check your forum messages, this post by SiobhanF has instructions.
I hope this helps,
Take care and have a great day!
I worked on behalf of HP.

HP pavilion dv7-3129er

Помогите разобраться!Вырвано гнездо power connector cable. Остались провода ведущие к плате-их 6 что куда? Заранее благодарен! ноут HP pavilion dv7-3129er

Hi jim_douglas,
Welcome to the HP Forums! Sorry to hear about the blu-ray issues. I will be happy to help but I will need your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Pavilion dv7-1245dx loads apps slowly, freezes w white screen, hangs with rotating icon

I have dv7-1245dx, less than 1 year, running Windows 7, Norton, Microsoft Office apps, esp Outlook, use several real estate apps that are web-based. I'm trying to run my business with this machine, but am having constant performance problems: loads apps very slowly (1-2 minutes), freezes at random times (no pattern I can detect) and the screen turns white, or system just hangs and displays the rotating icon endlessly. Usually, my only resort is a hard shutdown (ctr-alt-del doesn't work as it won't take any input). Have run optimization/maintenance tools, had repair person and geek squad look at it, but either it seems fixed then starts these behaviors again in a week or so, or they say they can't diagnose any problems with the maintenance tools. Can anyone help me? Thx!

I have the same issue with a Pavilion DV7 19xx running vista home premium, it freezes every 20 seconds for a minute, so that it appears that the programs are not responding, however after a minute or so it starts to run normally., only to freeze 20 seconds later again, something impossible to fix,I tried to run a chcdisk, with no positive result, and the restore point seems to have been lost or deemed invalid...
This even happens in all fail safe modes
So I downloaded the service manual, as the warranty has expired on this particular model that was a replacement model for another model that went bust and was given to us instead of very severely mal-designed laptop, that either was a Monday model, or was bad from the design out...
I opened it(the new model), and the cooling ribs was full of dust, and this on a model that is less than a year old(however without warranty due to specific circumstances). A PC requires service, just like a car, but not in less than a year...
in regard to heat problems..
This model as the former, got so hot that it was to hot to sit on my wifes lap, I would even state that it is a fire hazard, and that HP should look into this NOW before it ignites a fire somewhere and a law suit drops in and they would have to recall PCs like auto mobiles sometimes get recalled..
there is an open space, just behind the cooling ribs where a fan draws in air (and dust), however the ribs spacing is so small that any dust will get caught there, after a while there is so much dust that the heat sinking performance is lost and the PC starts to shut down, due to overheat.. however, it can stall, and just keep on heating, until it reaches some critical point.
I am generally getting very tired of these issues with HP laptops, and will most certainly not buy one, the next time my wife needs an Upgrade due to my experiences with not 1 but 2 different laptops, that is not up to the job, they claim to be...
In fact, I'm speculating in submitting a complaint, to my countries "ombudsman", that takes care of these issues and can invoke certain penalties on companies who are breaking certain marketing laws such as supplying products that continuously keeps breaking down... due to mal design.. a mal design is for example when a speeder in a car jams.
I would still be great-full for any advice on how to fix the freezing problem..
I cannot recommend though to open your laptops without you being a skilled technician, and you will need the service manual to do it..
Any advice/recommendation is welcomed, although I'm not optimistic..
I'm 36 years old and have been working with computers since I was 12, so I'm not some kid that is just mad, in fact I do understand that sometimes in order to earn money in these days, things are getting rushed, and when they do, errors happen as we are all humans..

Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

About a month ago my dv7 started doing something strange - during normal use (not gaming, just word processing, showing a powerpoint presentation, showing a video on youtube, etc.) the cooling fan speed would suddenly ramp up to jet-engine speed and shortly thereafter the computer would blue screen, crash dump, etc. (no, I did not write down any info from the blue screen message - I will do so next time). Having experienced a blue screen issue with a Dell laptop I thought the hard drive was going bad, because about the same time I was suddenly unable to run a backup of the hard drive. After several attempts, I was finally able to backup the hard drive, and then replaced it with a new drive, re-installed OS with my recovery flash drive, worked through all of the windows updates that were recommended, and thought everything would be good to go. Now I have no problems backing up hard drive, etc. Then on day 2, after only a few hours of use, the cooling fan speed suddenly ramped up again and the blue screen returned.
A friend who is a tech suggested running HP diagnostics on everything, so I rebooted, hit F2, and started by testing the hard drive; as expected, no problems there. I next tried to test the memory (8192 MB total in two modules), and the test failed. I also tried testing the BIOS, and that too failed. The HP diagnostics reported that it couldn't even read the BIOS. Hmmm, strange. So I re-booted, hit F10, and went into the BIOS (BIOS date 10/5/11, revision F.1B). I HAVE NOT IN ANY WAY MODIFIED THE BIOS - I'm good, but not that good. Via the BIOS test utility, I tested both memory modules independently and then together, and everything checked out fine. I also tried switching modules between slots and re-tested via the BIOS utility, and that too checked out. I then returned to the HP diagnostics utility and tried re-testing the memory (both modules together - failed, one module at a time - both failed, in both slots).
HP tech experts, can you give me any guidance? This has been a great machine for me, I have taken good care of it, and am hoping to get a few more years out of it (I'm a middle-school science teacher, can't afford another one at this point). If I can't find a fix, I may have to go back to using my antique overhead projector in my classroom...

Hi @h20roks ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that could need updating.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP pavilion dv7 skewed login screen then turns black

My HP pavilion dv7 laptop turns on, but the login screen is skewed down and to the right. I can see the windows logo while logging in. Once I log in, the screen turns completely black. I also am able to see the screen when I log in via safemode, however it is still skewed down and to the right. Please help.

Hello, @mtamcsin
Welcome to the HP Forums.
I see that the Windows login screen is skewed. I would like to help you on correcting this.
Could you please provide the following information:
Model and product numbers for your notebook.
Currently installed operating system.
Did this occur after any updates or changes to the notebook?
I look forward to your reply.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed. The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0. The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine. Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen. Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar. You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
I attempted the following workarounds:
1) Clean install of Windows 8: Installs but fails with same result as above
Refresh PC from windows 8 rescue media: Works slightly longer until AMD driver fails and then reverts to situation above.
2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
3) In Scenarios 1 and 2, I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
4) Disabling display adapters and then restarting: Results in a BSOD (Blue Screen) IRQL_NOT_LESS_OR_EQUAL Stop: 0x0000000A error during boot as the OS runs into trouble with the driver before Windows 7 boots. This happens if one or both drivers are disabled.
5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel. Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions. In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
if you are going to attempt to try any of these,
1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail. The screen will shadow out as it usually does but the prompt will not be viewable.
3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters. They are working toward a solutuion but there are none available at this time and no date when they will be available. They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8. Bottom line, do not upgrade to Windows 8 at this time.
MS Tech support escalation tier reps also informed me there is no present workaround available.
Hope this helps and saves somebody some time!
JJ

My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

Windows 7 SP1 - Event 7011 - Timeout gpsvc service - welcome screen randomly hangs for 30 to 90 minutes.

We rolled out Windows 7 x32 to 1200+ computers and are having random issues with extremely long login times. Most of the time users can log into the network without issues but I typically have several computers each week that hang at the
welcome screen. In every instance I receive the following errors. The number of errors is directly related to the amount of time it takes for the computer to log the user in which makes since with the 30 second timeout.
Log Name:      System
Source:        Service Control Manager
Date:          10/30/2013 8:19:15 AM
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CATECHALP.bgcs.k12.oh.us
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gpsvc service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-30T12:19:15.461367100Z" />
    <EventRecordID>19317</EventRecordID>
    <Correlation />
    <Execution ProcessID="536" ThreadID="3500" />
    <Channel>System</Channel>
    <Computer>CATECHALP.bgcs.k12.oh.us</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">gpsvc</Data>
</EventData>
</Event>
This morning the tech coordinator was stuck at the welcome screen for 30 minutes with 17 of the above messages until we forced the computer off and logged in successfully. We rebooted immediately after logging into the computer and logged in a third
time without any issues. I also checked the logs and didn't see or have any issues with the 2nd and 3rd login attempts. The group policy client service also started successfully about 1 minute before the first error on the first attempt.
I also went through the Applications and Services Logs>Microsoft>Windows>GroupPolicy>Operational logs but didn't see any issues. Here is the last entry in the log file until the reboot. All 17 messages didn't generate any information
in the GroupPolicy logs.
Log Name:      Microsoft-Windows-GroupPolicy/Operational
Source:        Microsoft-Windows-GroupPolicy
Date:          10/30/2013 8:16:44 AM
Event ID:      4016
Task Category: None
Level:         Information
Keywords:
User:          SYSTEM
Computer:      CATECHALP.bgcs.k12.oh.us
Description:
Starting Group Policy Folders Extension Processing.
List of applicable Group Policy objects: (No changes were detected.)
7 Default Domain Policy
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
    <EventID>4016</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>1</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-30T12:16:44.010292800Z" />
    <EventRecordID>37783</EventRecordID>
    <Correlation ActivityID="{95B5B1C8-886C-4A41-AB64-60EE164266E5}" />
    <Execution ProcessID="1260" ThreadID="1404" />
    <Channel>Microsoft-Windows-GroupPolicy/Operational</Channel>
    <Computer>CATECHALP.bgcs.k12.oh.us</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="CSEExtensionId">{6232C319-91AC-4931-9385-E70C2B099F0E}</Data>
    <Data Name="CSEExtensionName">Group Policy Folders</Data>
    <Data Name="IsExtensionAsyncProcessing">true</Data>
    <Data Name="IsGPOListChanged">false</Data>
    <Data Name="GPOListStatusString">%%4101</Data>
    <Data Name="DescriptionString">7 Default Domain Policy
</Data>
    <Data Name="ApplicableGPOList"><GPO ID="{6C77B631-1580-41B1-B63A-D3D593EB84AC}"><Name>7 Default Domain Policy</Name></GPO></Data>
</EventData>
</Event>
Other Information
1. Server OS - Windows 2008 R2 servers. ~20 servers with 7 DC's.
2. Windows OS - Windows 7 x32 SP1 workstation. ~1200
3. This happens on wireless and wired connections.
4. This happens across all hardware and models of laptops and desktops. Ranging from GX270 - Opti 760, Latitude D510 - Latitude E6410, Latitude 2100 - Latitude 2120's and all models in between.
5. We are currently using SCCM 2012 to deploy images and applications. The image was created through SCCM using Build and Capture so I never touched the image.
6. The drivers were downloaded from Dell but this is happening on multiple machines so I don't think its driver related.
7. We are using Forefront Antivirus.
8. We upgraded the machines to 2Gig of ram and upgraded them from XP to Windows 7 this summer.
9. We upgraded the servers from Windows 2003 R2 to Windows 2008 R2 this summer just before deploying Windows 7.
10. This is only reported through the helpdesk on less than 10 computers each week but I'm told it happens more frequently when I'm in the buildings.
11. We are using Group Policies to manage almost all aspects of the computer except for printers. The printer drivers we are using are so slow that it added 60 to 180 seconds to the login time so I moved the printer mapping to a vbscript that
is launched through the logon script through a GPO.
Users are holding the power button in to shut down the machine as they can typically log in a second time without issues. I have heard that a few people have issues logging into the computer the second time but it's normally running by the
time I heard about it.
Are there any other logs that I can look at to troubleshoot this issue? Thanks for taking the time to read this issue.

Hmmm hard to say. If I was going to take a stab at it you might be hitting a DC in a remote site.
http://blogs.technet.com/b/askpfeplat/archive/2011/12/26/in-search-of-roaming-active-directory-clients-how-to-scriptomatically-identify-missing-active-directory-subnet-definitions.aspx
A great tool for this, http://blogs.technet.com/b/askpfeplat/archive/2012/06/09/slow-boot-slow-logon-sbsl-a-tool-called-xperf-and-links-you-need-to-read.aspx
You could also take a look at this. http://blogs.technet.com/b/askpfeplat/archive/2013/03/12/slow-boot-slow-login-sbsl-hotfix-rollup-for-windows-7-and-server-2008-r2-available-today.aspx
Mark Morowczynski
Microsoft Senior Platforms PFE
Blog:
http://blogs.technet.com/b/askpfeplat Twitter:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

Welcome Screen Hangs and Crashes

The basic issue: Dreamweaver/Flash hangs indefinitely at the
welcome screen after being opened and cannot be used/ must be
forced quit. I can’t click anything and certainly can use the
program.
My System:
Intel Mac Pro
Two 2.66 Ghz Intel Processors
2 GB Ram
ATI X1900 Card with 512 MB Memory
Internet Connection
Operating System: Mac OSX 10.4.9
How to produce the problem:
1. Ensure internet connection is enabled.
2. Open Dreamweaver
Results: Upon opening, Dreamweaver/Flash hangs indefinitely
at the welcome screen. All menus and tool bars load, but the
welcome screen displays a blank box at which point the cursor
spins, the program freezes and must be forced quit.
Normally the welcome screen should load quickly and display
the various document options as well as a link to adobe. (Assuming
an internet connection is available. If not, a static graphic
should be displayed in the lower right corner.) After extensive
trouble shooting I narrowed the problem down to the internet
connection. Without an internet connection (Ethernet cable
unplugged) the welcome screen loaded promptly and didn’t hang
however the link normally provided in the lower right hand corner
was missing since there was no internet available. The program then
ran normally.
When the internet was connected, the program would load up to
the welcome screen and then hang without displaying any options. No
menus were available and nothing could be done in the program. The
only solution at this point was to force quit.
I spoke with a tech support agent and worked through the
majority of the steps outlined here (
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401096)
to no avail. As far as I can tell, the issue is caused by the
welcome screen failing to access the internet content necessary to
load. I was able to disable the welcome screen by disconnecting the
internet, opening Dreamweaver/Flash, disabling it via the options,
and then reconnecting the internet. However, this of course
prevents the use of the welcome screen, a feature I find useful.
Notes: The welcome screen for Illustrator and InDesign load
flawlessly and quickly and are not affected by the internet
connection.
Has anyone else experienced this? Adobe’s tech agent
told me it might be an issue with my internet, but I doubt that is
the case. I have submitted a bug report to adobe, but was curious
if anyone else had found a solution or had any idea why this is
happening. Why can Illustrator and InDesign load the web links and
not Flash and Dreamweaver.
I know the welcome screen is hardly a “necessary”
feature, but considering the price one pays for this software, it
would be nice if it worked.

It's not a great workaround at all. In fact, I am still
trying to find a better and more feasible solution since we have a
few computers on the home network and connecting directly to the
internet prevents any of those machines from using the web since
you loose the router.
I called the apple store and they said they use Airport
Extremes and do not have any issues with the welcome pages on their
machines. Unfortunately, I purchased an airport extreme
(haven’t set it up yet) hoping it would work, but it sounds
like you are having the same issue. I agree that adobe should
acknowledge the problem and I too have run into the limited scope
of the tech support. As you said, they provide support based on the
specific applications and don’t seem to address cross suite
issues. I am still waiting on a call from a Level 2 tech who will
hopefully be more helpful and move beyond the basic steps.
(Trashing pref files etc.)
It's very odd the older router works, but my guess is some of
the newer security features are causing the issue. I placed my
computer in the DMZ, which seemed to work, but the welcome screens
took a good 5-10 seconds to load and the program would hang during
that time.
Out of curiousity, who is your Internet Provider? I am using
Verizon FioS.

Pavilion dv7 hanging on welcome screen

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