Pavilion dv7 keyboard issue

Product Name: Pavilion dv7
Product Number: QG703EA#B1A
Recently purchased, which IMO has an issue which is probably a BIOS-solvable one. There is a setting in the BIOS, named "Action keys mode", which:
- when set to "Disabled", action keys work as normal function keys (F1 to F12), without requiring "Fn" to be pressed.
- when set to "Enabled", action keys work as action keys and in one wishes to make them work as normal function keys (F1 to F12), he has to press "Fn".
This setting however does not apply to "Ins" key. Regardless of the "Action keys mode" setting, "Ins" always requires "Fn" to be pressed, something which is not acceptable for everyday use.
IMO this is most of the time a setting which will be set to "Disabled" because when working on a computer, most of the time one needs the function keys to work as function keys and not as action keys. Have in mind that this is a computer, not an mp3 player, so one would want to quickly access F1-F12 and Ins, not Brightness controls and PrintScreen.
If anyone from HP support sees this post, please pass this issue as a bug report to the appropriate support team.
Thank you
This question was solved.
View Solution.

Quote from the HP employee
"This is as designed."
in other words it is not a bug but was intended to function this way.

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Pavilion dv7 keyboard replacement problems HP Pavilion dv7-4069wm

Hope I can get some help. HP Pavilion dv7-4069wm, windows7 64bit. Ok, the sad story, I spilled a drink on the keyboard. Did not seem to mess anything up but the keyboard. First mistake, bought a used one off ebay. Turned out to be the wrong one, screw lugs on back did not match. Bought a second one, it seemed to work the first couple times I used it, backspace key would not work, then nothing worked. I did break one of the little tabs on the zif connector and used some tape like I found in another post. Could this be a connection problem, or just a cheap keyboard problem? I am smacking myself for the spill anyway, so ANY help is appreciated.
I forgot to ad, I am using this laptop as a media center, I currently have a wireless keyboard and mouse I use with it, and it works well, one concern being that on this laptop I can only turn on the wifi with the wifi key on the laptop keyboard. Is there a way to go into bios or a workaround to turn on wifi other than the laptop keyboard? I have the laptop power settings to put it to sleep when not in use, but If it would get shut off, not sure how I would get the wifi restarted if it did not automatically come back on.

use windows mobility centre to control Wifi. May require wifi to be turned on via dedicated key for first instance before it can handle toggling of wifi but may not so worth inspecting & setting up.
Problem with broken connector is probably cause of keyboard issue, the tabs don't just hold cable but also push it against contacts so you may need to revisit & improve your solution to this ribbon connector.
Have come across damaged connectors before & been able to use them by adding thin tape to top of ribbon making ribbon tighter fit in socket & contact better & also use some tape across top of connector socket & onto ribbon to hold it in place.
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Pavilion dv7 keyboard

I have bought pavilion dv7 notebook from finland 2012, now I live in Texas.
My daughter has damaged the keyoard, if I buy a new replacement keyboard from US...does it work?
Thanks in advance!

Hi
Please contact the HP Support Team.
Keyboard layouts and configuration may change from country to country.
Support team would check the specification of your notebook and would be able to help you
Manju.Nargund
I am an HP Employee.
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HP Pavilion dv7 overheating issue

Recently, i bought myself a HP Pavilion dv7-5000ev laptop with a HP Renew warranty (+ 2 year HP Care Pack).
First time in, the operating system was Windows 7 Professional 64-bit.
Almost immediately, I found that it was overheating. A prime number calculation stress test + SpeedFan temperature checking showed that cores exhibited extreme temperatures (not falling below 98-99 degrees Celsius). Even after terminating the stress test, the temperatures dropped very slowly (about half an hour, down to 65 degrees, and stopped). I got a suggestion, that a BIOS update would do the trick. It did do the trick (i updated the BIOS to the latest version, provided on HP's official driver download site), but only in terms of half a degree Celsius.
I sent the laptop back to the store, they replaced the Beats Audio speakers and what they called, the "cooling module". Again, i installed Windows 7 Professional 64-bit, did the stress test again, and temperatures didn't go over 92 degrees.
The problem is, that it is a little too hot, when idling. It was the same even before updating BIOS and sending it away for maintenance. Even when installing software (which, in my opinion, shouldn't be that much CPU intensive), temperatures boost up to 75-80 degrees.
Is this normal? Is it normal for my laptop to be idling at 60-65 degrees Celsius and jumping to 80, when doing nothing more than installing random software?

Here is what happened with my HP DV7 7047 cl. It has a manufacturers defect in it, that I fixed myself. I bought mine at SAMS CLUB in the summer of 2012. It is a i7 beats edition DV7 notebook, I'm guessing the same thing is happening with HP's line of DV6 and DV7 laptops. Mine has a nvidia GPU in it, but they also come with ati radeon GPU's. It isn't surprising they are taking them off the market right now.
If your laptop has 2 vents, and the one in the back is not blowing air through it then your laptop possibly has the same problem mine had, and you need to take it to replace the inner fan piece which was designed for only one vent. The way it works is both of these vents are made out of aluminum and are separately connected to the CPU and GPU. The one to the side is your GPU one. The aluminum vent in the back cools your CPU. If your CPU isn't getting any ventilation then your laptop wont last long and could possibly start a fire. Here is how I fixed mine by myself. And how you can fix yours too.
Before taking it apart call HP Support and ask them if you can open it up to "clean it". They will give you permission so it doesn't void the HP warranty.
My laptop would reach between 70c, 80c, 90c, even 100c and would get extremely hot, but wouldn't overheat. And I was concerned because my laptop is only 3 months old. It would get very hot. So I decided to take it apart and see what was going on inside. I followed the instructions on HP's website, they have online guides and manuals for taking your laptop apart and putting it back together. If you need instructions on finding your manual for your laptop then email me at [email protected]. Doing this fixed my laptop entirely. It never gets hot now, it runs faster and can play games at their maximum settings. The CPU will stay only at 60c, 65c at its tops. It's like magic.
Here is how you can surgically correct your faulty laptop fan. You're going to make an opening in the fan, cutting a bit of plastic off, so that the other vent to your CPU can get ventilation, if worst comes to worst, you can jot down the name of the fan on the sticker and go to HP's website and order a new piece to replace it for like 50 bucks.
What you need is...
A small screwdriver
A tiny screwdriver
And (optional) some thermal compound to replace your cooked old compound. Mine was like chalk, I replaced it and it helped cool down my laptop by like 10c. You can get thermal compound at Radio Shack, and the silver stuff is the best.
First open it up carefully, take your time, and take out the motherboard. Its the big chip with the fan connected to it and the aluminum vents.
Next, If you're planning on replacing your thermal compound, then unscrew the bolts on the heat sinks and take the big metal pieces off the chip, place your motherboard chip to the side. Now take the piece with your heat sinks, fan and vents connected to it, and turn it around.
Next unscrew the 4 or 5 tiny bolts behind the fan. So you can take the inner fan piece out. Notice its shape, does it have an opening for your other vent? If not, then make one. Cut an opening in the plastic, the size of the other vent. I used a knife carefully angled to cut the plastic off. Once I cut it, I just bent it off the bottom to take it off. Place the fan back into its frame and screw in the tiny bolts.
Now replace your thermal compound. You can use a Q tip with the cotton off of it, to scrape off the old gunk - then clean it with a slightly wet Q tip. You can use a little rubbing alcohol but you shouldn't need much. Next put a drop of the new compound on the heat sinks and the chip. Using some plastic wrap on your finger even it carefully on top of the little silver parts where the old stuff was.
Now you're good to put it all back together. Gently place the heat sinks on the chip and don't move them while you screw the heat sinks back into the chip.
Carefully put the laptop back together and you're done.
Here's a picture of my fan, and how I fixed mine. I didn't bother to take the piece out when I took the picture cause those tiny bolts are a PAIN to take out with a knife when you don't have a tiny screwdriver.
http://imageshack.us/photo/my-images/269/1001711d.jpg/

Pavilion wireless keyboard issues

I have just bought a new Pavilion 500-250ea desktop + Pavilion 22xi monitor. Nice hardware, shame about having to have Windows 8.1 though :-)
The desktop shipped with a wireless mouse and a wireless keyboard (Part No 697345-031). I've spent the last couple of days with all the kit on the desk, setting everything up and transferring all my files etc. All going nicely until I got to the stage where I was able to take my old machine away and put the new one in the space UNDER the desk (wooden top). Now the mouse is erratic and the keyboard often just 'hangs' for a while. Surely the wireless range ought to be better than that and not bothered simply by an intervening desk???? Or is 'deskTOP' meant to be taken literally.....
Also, the keyboard has NO CapsLock or NumLock lights !!! This plays havoc when trying to enter passwords :-( Is there any utility perhaps to display the CapsLock and/or NumLock status on the screen??

Hello Nemo2000,
I have read your post on how your desktop is experiencing erratic control of the wireless keyboard and the mouse with the desktop hidden away, and I would be happy to assist you!
To begin, I recommend moving the desktop to a more open area to test for spacial interference. To expand on this, I suggest following this document on Wireless Printing Common Questions. Under "Wireless Connection Issues" please select "How do I improve a weak signal from my wireless router?" on obstructions.
In regards to the caps and num lock keys, I understand there are no indication lights in the top right-hand corner. On most programs, however, you will be given an indication that the cap locks are on for passwords. A good example of this is when you log onto your computer, it will tell you if the caps lock is on or not.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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DV7 Keyboard Issue

Hi all,
Just bought a DV7-4020sa refurb, and initially had issues starting it up: would have a permanent beep (different from a post or bios beep sequence.)
Found the issue here to be certain keys stuck down (electronically, not physically.) Started off as a general mix between "\", "|", shift and 7. Searched around a little, found one person who'd solved the issue by taking out the keyboard, cleaning the connectors and replacing it. Tried this, and found when replacing the tape, on next startup, the stuck keys had changed to ctrl and 1 for the most part.
Considered buying a replacement KB and refitting this, however the person selling the boards said that it could well be a MOBO keyboard controller issue, in which case forking out for it currently would be an unwise move.
Anyone got any light they could shed on this problem? would love to get it sorted as the computer itself is a lovely machine.
Regards, Seamus.

As an update; been switching the kb ribbon in and out, slightly changing its position in its bracket. So far the only two variations of which keys act stuck, are the 7,|,\ and shift combo, and the 1 and ctrl set.
Really just looking for clarification/best guesses as to where the problem lies at this point, and crossing fingers/toes/anything that its not a motherboard issue.
Cheers again!

HP Pavilion dv7 hinge issue

I have an HP Pavilion dv7t-6000 Quad Edition notebook PC that i purchased in 2011. This laptop worked great for the first year and a half and then the left hinge snapped off and now the laptop lid won't close. If I try to close the lid, the plastic holding the screen begins to separate and crack. This is a known and very common flaw with the design of this model, yet there was no recall. I paid $1400+ for this laptop and it has lost its mobile functionality because of the hinge. Similar to other users with the same problem, I use my laptop normally in a work setting so there is absolutely no way that this problem is my fault. I need someone at HP to help me find a solution to this problem.

this is only a forum for people have their issues solved, the only advice you will recieve here is how to repair things, this isnt a customer complaints forum you will need to contact hp customer support, people on here dont actually work for hp

Pavilion dv7 keyboard is warping, 2 days old but left side is lifting & keys are clicking loudly?

As title states keyboard is warping, no heat that I can feel but the keys are becoming very NOISY. Jus looking to see if any others haveing this issue, what I might do. As its only 2days old bit bothered. If I just slightly depress anywhere between the keys it stops. like someone drumming there fingers on the case...

Hi,
Personally, I would say your best option is to return the notebook to the retailer you purchased it from and get it replaced - you shouldn't have to troubleshoot a brand new machine and this would seem to be a Hardware issue.
Regards,
DP-K
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Replacing keyboard on Pavilion DV7-7012NR--Backlit or not?

I spilled water on my HP laptop and now the keyboard doesn't work. Everything else seems fine, and it works fine when a USB keyboard is connected.
So, I'm looking to replace the keyboard. I've had a hard time finding a good match, but...HP Part Surfer says my laptop has part #681981-001 or 698782-001, "Island style Keyboard Paint black backlit." I've found that item on ebay and elsewhere.
BUT, my original keyboard was not backlit. However, I'm pretty sure there is a connecter for the backlit ribbon. See photo (finger pointing to it).
Any feedback?
This question was solved.
View Solution.

Here are the original factory specs for your HP Pavilion dv7-7012nr Entertainment Notebook Computer. According to the specs, this model shipped from the factory with a "Full-size island-style backlit keyboard with numeric keypad" installed.
From the HP Partsurfer;
681981-001 Keyboard ISK PT BL BLK US (ISK = island style keyboard, PT = paint, BL = backlit, BLK = black)
698782-001 Island style Keyboard Paint black backlit Win8 - US
From the MSG for this model;
681981-001 Keyboard ISK PT BL BLK US (ISK = island style keyboard, PT = paint, BL = backlit, BLK = black)
Part # 681981-001 is the correct keyboard and this should match with the part number on the existing keyboard. This was the original keyboard shipped with Windows 7. The 698782-001 keyboard isn't listed in the MSG and most likely was shipped later, when Windows 8 was introduced.
If you have any further questions, please don't hesitate to ask.
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Pavilion Dv7 7023; some serious issues. Help needed.

Hello. My Pavilion Dv7 7023cl has been going downhill for the past few months, but I've been planning on purchasing a new hard drive for it, since my current one is failing. However, I'll get to the point. For some reason, and some how, the battery is locked into place, with the slider pushed all the way right. There is an orange picture of a square with an arrow to the extreme left. I need help fixing this since I need to clean the fan vents, as the computer is reaching 82 degrees Celsius... The second issue is that the internet key is showing an orange light. I've tried resetting the BIOS settings, rebooting, and pressing every single key on my keyboard. Still no luck. The third is that it's overheating often, regardless of if the vents are clean or not. It may possibly be the fan, but... Unfortunately, the computer is not under warranty anymore. Here are the specifications:The processor is an AMD A8-4500M APU with Radeon HD graphics. It claims to be 1.9 Ghz, but it always run at 3.0. It's not overclocked.I have 8GBs of R.A.M. with only 2GBs left. Don't ask me how.It scores a 5.9 on the Windows Performance Index, based on the 5.9 rating of my Disk Data Transfer Rate.4 cores, 4 logical processors.

Hi, Double post, please use: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Pavilion-Dv7-7023cl-Battery-and-networking-problems/m-p/5182507 Thanks.

Pavilion Dv7 4165dx Hard drive failure and performance issues?

I have a pavilion dv7 4165dx notebook that was working great until a couple of months when the performance of my machine started to decrease rapidly. I have performance issues with the machine because it takes 1 to 2 minutes to get from the welcome screen to the actual desktop and another 3 to 4 minutes for it to be ready to use. I already upgrade the memory from 4gb to 8gb but instead of going faster it goes slower and i also did a clean install of windows but it didn't help. Before i have problems it took maybe 30 to 50 seconds to go from the welcome screen to the actual desktop and 1 minute and 30 seconds to be ready to use and by the way i use soluto to tell me when the machine is ready for use.Then last week i notice that the headphone jack wasn't working properly so i contact hp and they told me to send them the laptop so i did, they replace the motherboard and they send it back to me and i just got it today it got a little better but it still lags on the welcome screen and to open programs. I check the memory using memtest 86 and the memory it's fine, but i check the hard drive with HDD Regenerator 2011 and it show i have one delayed sector. Then i check on hd tune pro and it show me some WARNING on section Calibration retry count( as you can see on the picture below) so my question is should i be worry and send it back to hp or what can i do to fix the problem i am having with this notebook?

I have the same laptop and have had issues with it since the day i brought it home. I have had it for a year now and am now replacing the hard drive for the 3rd time. My guess would be its your hard drive because most of the issues you seem to be having ar the same ones ive been dealing with for a while. I can say I'm very mad about the quality of this laptop and am in the process of battling with HP over this issue. If you have a chance go online and look at all the hard drive issues that this laptop has had and even look at the HP forums for this issue it will irritate you and make you wonder why this hasn't been fixed yet!

HP Pavilion dv7-6c09tx windows 8.1 pro issues

Hello!
I've just decided to upgrade my HP Pavilion dv7-6c09tx Entertainment Notebook PC to Win 8.1 pro.. Bit of an effort to say the least!
Installed all drivers here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=5219...
..but the gfx wont install giving error this computer does not meet min requirements. All seems to work ok thpough until I try getting widi to work. nightmare! Can HP support pls provide correct config to use ie. supported driver ver for widi to work? the widi app says some xomponents may be missing after using the recommended widi update app for win 8. Now I can uninstall- it gives a msi error...
thanks

Hi @trevevs
Thank you for your query, I will do my best to help.
As you stated there is not any updated drivers for Windows 8.1 on the driver page for your notebook only for Windows 8.
This tells me that it is unsupported on your notebook as it has not been tested by HP. This does not mean it will not work.
Downloading or Updating Software and Drivers for HP Computers
I grasp that all is working well except for the WiDi. Have you done all your Windows updates?
Windows 8.1 has WiDi built into the Operating System.
Introducing Intel® WiDi on Windows 8.1
Here is a link to Intel® WiDi Software Setup for Windows* 8.1
Here is a link to Intel Wireless Display (Intel WiDi) download page.
I hope this helped.
Sparkles1
I work on behalf of HP
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Trying to replace the Keyboard for HP Pavilion DV7-3180us. Need part number & compatible parts.

I have a HP Pavilion DV7-3180us laptop. I have to replace the Keyboard because I have about 7 missing keys. I have been looking for a good replacement but I want to ensure that I am getting the lowest price and the correct part. I don't have a lot to spend on it but it looks cheaper or about the same price, to buy the whole keyboard rather than the seperate keys. Is this keyboard compatible with other keyboards? This would give me more options to find one in stock and a reasonable price. Also, need a new AC Adapter charger. I have seen it listed with 3 different watts 65w, 90w, & 120w. Is this accurate? I find the parts listed under my computer manufacturer number but I am skeptical that it is correct. I have seen some reviews where people say that the keyboard replacement listed for DV7-3180us did not fit. Anyone with any help to make this easier I would very much appreciate. Thanks.

Hi:
My advice is to read chapter 3 of the dv7 service manual below, and cross reference the part numbers or only buy the parts you need with the HP part numbers.
http://h10032.www1.hp.com/ctg/Manual/c01859666.pdf
Paul

HP Pavilion dv7-6c95dx Sound issues

HP Pavilion dv7-6c95dx laptop
I am receiving the following error when trying to add mp3 music to a visual tour program. Was told it is a computer issue with my audio driver
MediaException: The driver cannot recognize the specified command parameter. at MCIMedia.MediaFile.Open(String file)
at MCIMedia.MediaFile..ctor(String file, Boolean EnforceFileExists, IWin32Window owner)
Used to work the suddenly quit working.... can anyone advise??

Please download and install the driver from the following weblink to resolve the sound issue:
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58830.exe
I am an HP employee.
Regards,
Vidya
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Scrolling issue on HP Pavilion DV7-4270

RE: HP Pavilion DV7-4270; Windows 7 Home Premium 64-bit Service Pack 1
Scrolling issue:
As my finger reaches the bottom edge of the Synaptics Touch Pad, I lift finger to begin scrolling at top of touchpad again, but it will not scroll until I tap on the touchpad. Tapping was not necessary in the past to begin scrolling again. This occurs in one-finger and two-finger scrolling. It states the latest driver (15.3.29.0 from October 2011) is installed.
Maybe there is a conflict with Microsoft and Logitech software for the external mice. If so, this is the only conflict.
Any help will be greatly appreciated!

Thanks for such a quick reply, unfortunately, disabling tapping did not correct the scrolling issue. Any other suggestions?

Pavilion dv7 keyboard issue

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