Pavilion dv8 cannot play cd or dvd

I have a Pavilion DV8 ( Model NQ226AV) laptop with a cd/dvd/bluray drive ( BD MLT UJ240) that cannot read any media. It spins and spins and does nothing.  I disabled the drivers and reboot and windows reenabled the drivers. I tried to read the disk from command line and shows no media.  Help

Try booting from it using a bootable disk like a Windows install disk or your recovery media. This will isolate whether it is hardware (no boot) or a software/Windows problem. You might also try a laser cleaner disk you can buy at any electronics store. If it will not boot and cleaning does not good it will be necessary to replace the drive. Are you  under warranty? If so, obviously HP will replace it and if not figure the drive would cost around $100 on the internet and is very easy to repace.

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