Pavilion g6 1 d62nr failed printer install for priners

HP Officejet 8600 Plus has stopped working. on my Pavilion g6-1d62nr.  Deleted the printer and tried to reinstall using wireless connection received error message "The printer installation failed" so I tried to set it up using a wired connection got the same message.  Tried installing an HP 6500 and got the same error message.  Tried using HP Recovery Manager to see if it would help but received an error message.  Any ideas?

Hi @kuhlsdad,
Welcome to the HP Forums!
I see that you are getting the printer installation failed error with your HP Officejet 8600 plus and your HP 6500, on Windows 7. I am sorry to hear this, but happy to look into it for you!
I would recommend to go through this installation guide, Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri....
As well as this Microsoft Fix It program, Fix problems that programs cannot be installed or uninstalled. 
Hope this works for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    I checked CP>Microsoft updates and there were MS updates there ready to install, however KB975741 was not amongst them. I downloaded and installed them ... all were successful after the restart.
    I checked CP>Microsoft updates>view installed:   KB975741 not listed.    There is an installed security fix on my system with a very similar number: KB974571, installed 24/12/2009.
    KB975741 and KB974571  are so very close. Has SU got this one wrong?  I do not want to manually install a fix that may create problems.
    T23: 2647-8RU, Ubuntu 12.04 LTS
    A61E: 6418-12U, W7/Pro 64
    X200: 7454-CTO, W7/Pro 32
    Solved!
    Go to Solution.

    I got a response from Microsoft today. It is a valid fix  www.support.microsoft.com/kb/975741
    The cause, as stated by Microsoft...
    On a computer that is running Windows 7, some function keys and keyboard shortcuts do not work correctly. Every time that you press a function key or keyboard shortcut, the corresponding function is triggered two times.
    MS does not send this fix out to all W7 users because only some PCs are impacted by the problem that it fixes.
    System Update obviously sent it to me because the X200 model is impacted, however when I select manual install (option presented by SU) I get a pop-up indicating that the fix is not required on my PC!!!
    I have marked this as solved because I just wanted to know if the fix was valid (which it is).
    The question as to why it got sent by SU, but does not apply to my PC, well that remains a mystery. 
    T23: 2647-8RU, Ubuntu 12.04 LTS
    A61E: 6418-12U, W7/Pro 64
    X200: 7454-CTO, W7/Pro 32

  • Fail to install driver HP1050 deskjet for windows 8 when connecting printer with computer

    I have this great HP desket 1050 printer for less than a year. My computer broke down so I bought a new one, but now with windows 8.1. So my printer was not working anymore, I fail to install my new printer. I can install the driver for HP1050 deskjet, but then there is a moment that you have to connect the PC and printer with an USB cable. This is the moment that the installation fails, nothing happens when I plug my printer into my PC. So I never finish the installation process complelty. The same thing happens when I choose add printer later and then add my printer. My printer is on and the cable is well plugged in. Anybody any suggestions as I would like to use this printer again. Thanks in advance

    Hi @Annemarie85 
    I understand you are unable to complete the installation of your Deskjet 1050.
    Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri....
    I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • PCM files for HP Universal Printing PCL 5 fail to install

    PCM files fail to install at Printer Properties \ Device Settings \ External Fonts \ Properties.
    PCM files are found, font names are displayed, fonts move to "Installed Fonts" box,
    but there are no error messages when I click OK.
    When returning to External Fonts \ Properties, no fonts have been installed.
    Looking for docs on required PCM file format, too.
    TIA, Pete

    I work for Troygroup. Pete's question has a very simple answer. If this is Windows 7, disable UAC. You can re-enable UAC once the PCM files are installed.
    If this is Windows 8, it is a bit trickier. In addition to UAC you must also click on an administration button (with the shield icon) from within the driver. I usually click the one under the sharing tab in the driver, however this requires printer sharing to be turned off in order to see this button.
    If you run into this problem on Windows 8 and have trouble send me an email: [email protected]
    The best way to install Troys fonts as of 2014 is to use the MICR Printer Installer that we put together. It disables UAC, installs a printer and the PCM files. You can get this from the Troygroup website.

  • Windows 7 64 bit machine with printer installed locally takes 2-3 minutes for printing most of the time and fails to print some time.

    Our customer  have 3-4 windows machines in local area network (No Domain Login) with different OS versions and platform architecture (32 / 64 bit)
    I have no idea about the configuration of  machine to which printer is hooked up but it is running Windows for sure.
    This machine is accessible from any other machine in LAN. They have another machine running Windows 7 64 bit OS  on which they have installed the printer connected to earlier machine  using local printer driver installation
    with local TCP/IP port being selected during installation. Installation goes well,  printer gets installed successfully and  shows ready state. but when we try to print anything on it takes 2-3 minutes to complete print job. They have tried
    this on printers with couple of different model and make but the result is same delayed printing. They have also tried to install different printer drivers like HP printer model specific driver and HP universal driver too , but the result is
    the same in all cases. earlier when they were using  32 bit XP machine with printer installed same way that they installed now for win 7 64 , there was no issue seen with regards delayed printing. is this a issue with windows  7 64
    bit printing system ? or it has to do something with mixed and matched (32/64 bit )printer drivers running on different machines on LAN ?
    I will try to get more information with regards to the machine to which printer is connected.In the mean please revert back to me if any one had face similar issue and able to resolve it successfully.    
    Thanks in Advance.

    Hi,
    Have you tried ping ip address of printer? and check if there exists any data lost in network connection. If your network connection is crowded, it can cause delay for printer.
    Also, please attempt to disable all security software temporarily, such as antivirus, firewalls,etc and
    clear all printer cache.
    Locate to task manager, check the state of spoolsv.exe, including cpu and memory. If it has high cpu or memory usage, it may be caused by malware. Thus, you'd better to make a full scan with the latest anti-virus.
    Karen Hu
    TechNet Community Support

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