Pavilion G6 - DVD drive won't burn disks

PC details;
HP Pavilion G6-1309ea Notebook
Product number: A9X35EA#ABU
Windows 7 Home Premium 64-bit Service Pack 1
Processor: AMD A4-3305M APU with Radeon HD Graphics 1.90 GHz
CD-ROM Drive: hp CDDVDW SN208-BB Sata CdRom Device (Device Manager reports it's working properly)
The PC is outside its warranty period.
Hello, as a user with very little technical knowledge I need some help.
DVD disks will no longer burn. Ashampoo Burning Studio 2013 & similar programs all indicate successful completion of dvd burn but when disks are run afterwards, no data appears to be contained on them (apparently blank disks which click a lot then open in AutoPlay.)
I also tried burning a CD for audio with Windows Media Player but it stopped at 99% then began clicking & making strange noises resulting in an unreadable blank CD.
I've found nothing relevant previously posted here other than this; http://support.microsoft.com/kb/314060/en-us? which has been read & all the steps completed, so some assistance would be appreciated since to date 20 odd disks have already been wasted. A variety of different brands and types of writable discs - but all to no avail.
So... all suggested steps in link ablove completed.
I've cleaned the optical laser, updated drivers & ensured Microsoft Updates are current, uninstalled/reinstalled the DVD/CD-ROM drive, used Microsoft Fix it Solution (MicrosoftFixit.dvd.MATSKB.Run) which resulted in various fixes but didn't cure the problem. In the registry there were no upper and lower filters.
Thanks, Tony

Hello hpvirgin55,
Thank you for posting on the HP Forums!
I understand you are unable to burn DVDs anymore. I will do my best to assist you with this issue!
In this situation, it is hard to determine whether the issue is due to faulty hardware or software. To truly determine this, a reinstall of the operating system will be required. For more information on how to do this, please reference this document: Performing an HP System Recovery
Please let me know your results. Thanks again for posting on the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

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