Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

Re: Envy m7 Notebook with a Broken Hinge
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‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
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Hi @polemanone ,
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George
I work for HP

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Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
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2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
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Link to picture
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http://imgur.com/Ksq25.jpg
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Hi:
This is a consumer to consumer forum, so no one here can speak on behalf of HP regarding what is or what is not covered under the warranty.
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‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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@Rohith050
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

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Hi, nebucad_nezzard
When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!
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Can't replace it. Just remove 1/2 of it.
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Hi @hannahos ,
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Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

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