Pavilion m6 1045dx system restore

About 2 months ago my computer was in the process of completing an automatic update when it failed to restore my files and settings. I have attempted Windows System Restore on many different occasions but to no avail. It always fails to load my files and settings. One error I get is, "System Restore could not access a file because an anti-virus program was running (0x80070005). I disabled and then uninstalled that software and still no effect.
Now, I can no longer go back far enough to pick a restore point that includes my original settings. At this point, I have accepted that what files that weren't backed up since the last time I did so have been lost and I see my only option as doing a complete system restore to factory settings. My question is will I require any system cds to complete this? If I do, I'm up $hit creek and would welcome any other suggestions as the cds are in Montana and I am now living in Australia.
TIA,
Crista

As long as the Recovery partition is intact you should not require the recovery cd/dvd.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Similar Messages

Unable to Load Windows After System Restore from BIOS freeze

I have a pavilion G6 that froze after a BIOS Update ran. Here's what happened and here is what I did:
Uninstalled HP printer software; upon reboot, BIOS Update appeared and ran.
Upon reboot, Win 7 froze @ Welcome screen.
I was instructed this am on this forum to press F8 and do a system restore, which I did.
This appeared to work until about 30 mins ago when it began freezing again and opening to Safe Mode screen.
Now what??

Hi
Workaround:
There are few steps that has worked for few but not always..
Restart and tap F2. F2 will show an option “BIOS Management” . Select BIOS Management and then select “Roll Over to the previous BIOS”
BIOS Management option will not be available if the system do not have HP_Tools partition installed or if it is deleted.
Fix if BIOS Management is not available
i)                    Press and Hold the Windows Key and B key at the same time when the system is turned off or follow the steps from this link: Recovering the BIOS using key press combination
iii)                 Shutdown the Notebook. Remove the Hard Drive and then turn the computer ON and tap F10 to load BIOS. If it loads BIOS then it should rollback to previous BIOS or it might show a black screen. Just leave the system ON for about 2-3 mins and turn it on with the hard drive and check.
   If none of the above worked then most likely we need to bench the notebook as system will not boot from recovery discs.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Error code 0xe0ef0003, No "BOOTMGR" after a system restore, no disc/self system.

So ... my HP Pavilion dv7 NB, that I've owned just a mere two days shy of three years, decided to get extremely lazy late last night. I have malware programs in place, strong security, etc. but I suppose that something might have slipped in ... but unlikely because of the issue I'm having. Which is the same issue that, well, everyone else is having! I do use my PC a lot so no big deal. Since I did everything that is suggested to do prior to an extreme act like a system restore I figured that I had no choice but to do a restore and that all will be well. Saved what images, music and a couple of other things that are important to me onto a disc and started to wipe things clean. I've done this before on my desktop ... which I've had since 2004 (Sony VAIO VGCRB42G) and is still going strong even though it's considered a "relic" at this point. I do take very good care of my things ... So after saving what I wanted I began what I thought was going to be a fairly short process. That started last night. 24 hours and hundreds of posts later I am no closer to figuring out what is going on. Maybe the OS? Microsoft and W7 really isn't ALL that ... it's good but not great by any means. Or could it be the components? Built by HP ... or FOR HP over seas, maybe? Regardless, my experience with HP products lately has been less than stellar. And after reading reams of the same issues that others and I share, with no cure for the elusive 0xe0ef0003/No BOOTMGR bug, it seems that my actions of a mere 6 months ago were spot on .... stop buying HP products.
There was a time when HP was king. They had great products, built right in my own backyard. Heck, my mom used to work for Fairchild. Who probably made some of the components that HP used in their products ... I think ... right here in the good ol' U.S. of A. I used to deliver skids and skids of freight to HP way back when. Now their campuses look like ghost towns. Yet there was a recent major ad campaign and their brand is still taking up shelf space at Fry's on Durham Rd. ... uhh, 'scuse me, Automall ...
I've read a number of "Solved!" messages to which none helped me. But I do appreciate this community for trying ... sorta. Too many of these 'Solved!" messages included the suggestion of purchasing a restore disc, HD or something else. A recovery/restore disc ... something that was always included for free when one bought a new PC. Something that I got with my VAIO. Something that I've only needed to use once with my old a$$ VAIO! I am amazed that my ancient relic of a desktop outlasted my NB by 6+years ... and still going.
So after searching high and low and employing every other suggestion that I haven't tried already, all one of them, that doesn't require me spending more money I've resigned myself to accepting that if I want to be "mobile" with my PCing ... I'll have to buy another. Brand. Don't get me wrong, I love to spend money and I would gladly spend the extra dough if my NB was a little older but since it's so young and already needs a "heart transplant" I'd say the outlook for the rest of it's existence is pretty short and dismal anyway. So I'll just be "putting her down" ...
I'd like to thank you for allowing me the space to rant a little. Please be kind in your responses. I'm not really looking for help to fix my NB. I consider her dead. There are plenty of posts with folks who have the exact same issue. A ton. Mega tons! Chock full of replies and answers on this issue already. Do a search for yourself if you don't believe me! No, I just thought that maybe a muckety muck might be listening. I doubt it but ya never know!
As I am typing this up on my desktop I can't help but notice that I still have two pieces of HP product that I'm still employing: The wireless keyboard and mouse that I'm using at this moment. I sure do hope they don't burn up under my hands before I hit "Post"!

you can't reactivate ps cs.
however, adobe allows you to use ps cs2, http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

How to restore HP factory defaults without system restore Dvds if Win7 is formatted?

I recently encountered a problem with pre-installed win7 in HP Pavilion Dv6 6121se laptop after replacing the old battery. The hard disk had three partitions: C, D & E. By default the windows was installed on C drive. The following operations were performed in sequence:
1-      Using Partition Wizard 7, I decided to format C drive with the idea to re-install the OS from recovery partition. I accidently changed the recovery partition from "Primary" to "Logical" during this process. Soon I learnt that the system recovery (F11) wasn’t functioning followed by this message: No bootable device - - insert boot disk and press any key
2-      I made a system repair disk from another laptop to overcome the above issue. It didn’t work, so I then decided to merge the C, D and E partitions using AOMEI Partition Assistant Professional Edition. The status of the hard is asunder after merger:
Partition            File System Capacity Used Space Free Space Flag Status
C: SYSTEM           NTFS                   199 MB       13.8MB 185.2 Primary                  None
D: Data               NTFS 451 GB           99.8 MB 450.9 GB Primary                 None
E: Recovery NTFS                    14.45 GB      12.87GB 1.58GB Primary               System
F: HP_Tools FAT32                  103MB          15.5MB 87.5MB Primary              System
Here comes the problem:
A)      When C: SYSTEM is set as active partition, I get this message on startup
BOOTMGR is missing
Press Ctrl+Alt+Del to restart
B)       When E: Recovery is set as active partition (or tapping F11), I get this message on startup
    Windows failed to start. A recent hardware or software change might be the cause.
File: \Boot\BCD
Status: 0xc0000098
Info: The windows   boot configuration data file does not contain a valid OS entry.
Please bear in mind that I didn’t make any system restore DVDs in advance which could have been used at this stage but I do have the default recovery partitions intact in hard drive as shown above. After all this, is there any way to retrieve my system to factory settings without losing recovery partition and HP tools?
Thank you all!

Try download a PE system and get in there and run an WIM tool to install windows to C
(Look for base.wim in the recovery partition and install it)
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from Recovery Manager.

I got my son's older HP Laptop, and decided to restore it before using it for myself. Previously it was working OK. An HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from the Recovery Manager. I have tried running the recovery manager from both the HD partion and the DVD media I created. The HD and Memory pass. The wireless f12 key is off, and can not be turned back on from the keyboard. Some previous post have suggested the wireless being off could be a problem. Any suggestions would be greatly appreciated, Thanks!

Hi
No that Recovery media won't work in your laptop.
ISO file can be used to clean install. You'll have to get all the 25 character alphanumeric product activation key printed on the COA label on the back of your laptop to be clearly & legibly readable for activation of ISO after install.
Tutorial: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
For additional drivers you can get them here:
https://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&os=4063&product=5197401&soft...
AMD chipset driver :
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Download, save them to a USB and install them from there during/after Win 7 installation.
You have to first install chipset, restart system - then audio driver-restart, graphic driver- restart, ethernet controller(LAN), network controller(WLAN & Bluetooth), card reader, touchpad , Protect smart hard drive protection driver, quick launch software in order.
I could see that your model came with Windows 7 Home Premium (64-bit) pre installed.
Here is the ISO file:
http://msft.digitalrivercontent.net/win/X17-58997.iso
Windows 7 Home Premium x64 English
Size: 3,243,070KB, MD5 hash: a319b5826162829c436306bebea7f0ff
Source: http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821
Download , save it to another PC, then make a bootable DVD/USB by mounting this ISO on to it by using software like Imgburn (choose lowest speed while burning to DVD).
Imgburn : http://www.imgburn.com/
This will be your Windows 7 installation disc.
Regards
Visruth
++Please click KUDOS / White thumb to say thanks
++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP**

Broken screen, not able to log in, need to do system restore

1. Pavilion dv6500 laptop with broken screen.
2. Operating system: Vista
3.Error message: "The User Profile Service service failed the logon. User profile cannot be loaded"
4. Microsoft updates?
I need to know (a) the key stokes required to carry out a system restore to a saved restore point and (b) the key strokes to carry out a hp system recovery without being able to see the screen.
I need this to try to retrieve the data I have on a laptop with a broken screen and vga port. I have been using an HDMI cable to connect it to a monitor but recently, vista stopped allowing me to log into my user account (giving the error above). To fix this I would use safe mode to modify my registry but safe mode does not project through the HDMI port to the external screen.
Therefore, I would like to know (a) the key strokes required to restore to a saved restore point and (b) the key strokes to carry out a hp system recovery without being able to see the screen or use the mouse.
Thanks.

Simplest solution to retrieve data under those circumstances to me would be to remove your HDD
Plug it into another computer by eSata
Then just copy whatever you wanted onto the other HDD.
If my reply was helpful please click the "Kudos" star.
If your problem is solved please click the "Accept as Solution" button

LogonUI.exe bad image - authui.dll error. Cant system restore or restore to factory settings

Hi,
My notebook which is a HP pavilion dm4 beats edition computer which runs WIndows 7 home premium, was just bought 2 months and I've been using it just for 2 months.
Yesterday morning it was working fine, and I didnt download any new software or do any changes but in the evening when i turned it on,
after the 'starting windows' screen, it was this error message
LogonUI.exe - Bad Image
C:\Windows\system32\authui.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator the software vendor for support.
I tried safe mode, it goes back to the same error screen.
When i try pressing f8 and go to 'last known good configuration' it goes to the error screen as well.
I tried pressing f8 and going to HP recovery manager and selecting system restore but it says no system restore points have been created, when I try to create one or go forward, it says the computer is running in a limited state and its not possible.
The option 'restore to factory settings' can not be selected, I dont know why. The cursor does not change colour of the option when it goes above it, and that option cant be selected.
My recovery partition is there and I have not done any adjustments to it.
The only thing that opens is a command prompt window, could you assist me on how to restore to factory settings through this? Because typing rstui.exe brings the same message saying no restore points have been created.

I cant chose system recovery, the option cant be selected.
When I can go onto command prompt after going to 'advanced boot options' but then typing sfc /scannow says the computer needs a reboot, once you reboot, its just the same thing.
Normally starting windows or starting windows in safe mode gives the LogoUI.exe bad image error just before when I would normally scan my fingerprint or enter the password.
I tried putting in a windows cd, but it wont let it 'repair the computer' but trying to reinstall windows, no hard disks are visible. Its like I dont have a hard drive.
But you can go to command prompt and go into dir you can view all my files. But just searching for C, it says directory of C was not found.
Its just really strange because the laptop worked fine in the morning, and in the evening, as soon as I turned it on, it was just this black screen and an error msg

HP system restore and factory reset not completing

Hello.
1: Person tried a system restore to fix a user profile problem but once booted the OS changed the user profile to "temporary" every time, checked the original profile but only the avatar was left , all other personal info was gone.
      Working through "profiles list" in the registry and setting back to the original user profile from temp profile didn't work and went back to temporary.
      Complete erasure reset of all user profiles includig in the registry didn't work either. Went back to temporary profile.
      It was no use to save any files while the OS was in this stat as every reboot would remove the files including in the temp profile.
2: Tried all basic boot/DOS HP recovery for installed windows OS with no success, all system restore backups back several months failed.
3: Tried a factory reset twice and while it did restore for the most part with the automated drivers installed the HP recovery returns an error that factory reset did not or could not complete itself. This was attempted twice.
      While one could shut down the HP error screen in windows 8 and continue the failed reset booting error was still logged and it defaults to the HP receovery which ends up looping over and over again.
       while still in windows once the HP error is closed one can goto the usual user name and password so that was done twice and with the simplest password.
       Problems compounded when the OS rebooted and asked for user name and password, which returned "not valid" over and over again.   One time i entered the user "administrator" with the password "admin" and it worked, it started loading but then returned invalid username or password. Point being that that was not the actual user name and passowrd that was chosen and confirmed.
       This part of the problem is the same as the first problem
3A: I wiped the main and system partitions and reformatted them and ran then HP factory reset once again, it restored faster than the first attempt, however it dropped to the same username/password error and i can't even get into safe mode any longer.
Again the system boot sequence registeres the restore as incomplete but i can boot select OS which is how i am able to get into windows to test the User/pass.
4: I beleive that there is hardware malfunction with the hard drive controler in this system as i noticed that UEFI is intermitant no matter what settings you set in the BIOS/CMOS. When UEFI boot CD/DVD does appear in the boot selection it can't detect the cd/dvd drive or a USB drive "invalid device".
     Many of the boot options even when set in the bios will not always appear in the boot selector on every power up that includes legacy.
      While i can boot from CD/DVD with the legacy boot selection. I can't install windows 8 or 7 becasue the HD is A GPT and without UEFI i don't get advanced options in the windows OS install partition setup. Windows 7 or 8 won't install becasue the HD partition is a GPT format even after i wipe those paritions and make new ones with basic NTFS.
      I could LLF the HD and hope that i could install windows 7 but the UEFI being intermitent would probably return the same resutls as the HP factory reset.   Similar problem with older computers when enabling AHCI in windows.
     If i LLF the HD i loose the HP recovery completely.
Any suggestions?
Thanks.

Hello.   The laptop is an HP Pavilion dv6 notebook PC
I have since LLF'd the HD and installed windows 8.1. It's still touchy but it's working for the time being.
A: The laptop's owner did a standard windows system restore
B: I did two windows system restores as well as backups.
C: Yes i usd the F11 at boot recovery system to run windows system restores, cleanings, and finally the factory reset. Which is obvious as i stated above that if wiped both main windows partitions and it helped the factory restore speed so only restoring an image will replace the OS on the now empty partition.
D: No i didn't keep the failed restore logs as they were randomly scrambled with all the recover cycle loops (both times).
Also i should mention that the factory restore once it failed the completion i got "insufficient sapce" error as well which i am guessing that it's trying to write the log file.
If memory serves there was only 40mb left on the recovery partition. Yes MB not GB.

Cannot uninstall Premiere Pro CC after system restore

I uninstalled Premeire Pro CC last week. Shortly after, my computer had a bug that wouldn't allow me to restart without restoring myPC to an earlier point. This re-installed Premeire, but now I can't uninstall it. I get this message: Uninstall failed. Your uninstallation encountered errors.(No error number is given.)
Running Windows 7 on an HP Pavilion g series laptop.
I never use this program and it's slowing down my computer. Tips?

Run the cleaner script, reinstall and then uninstall. Won't fix your problem, though. Programs that are not launched do not consume any processing power or memory. Your slowdown has another cause, which could by all means be the mess that triggered the system restore in teh first place - flakey drivers, incompatible apps, misbehaving security tools or simple lack of overall "juice" on your system.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Hp pavillion p6787c-b DID SYSTEM RESTORE AND LOST WIRELESS CONNECTIONS

i DID A SYSTEM RESTORE IN MY PC AND I LOST WIRELESS CONECTIVITY, I UPDATE DIVER BUT DOES NOT SHOW MY WIRELESS ROUTER IN THE NETWORK WINDOW

Here are the specs for your HP Pavilion p6787c Desktop Computer. Please provide a scan shot, photo or indicate what is displayed for your wireless adapter. Also indicate if the driver is properly installed and the device is working correctly.
Please post the Windows Device Manager's "Hardware Ids" for the wireless device as shown in the example below;
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

0xc000000f (boot configuration) and 0x8000ffff (system restore)

I CANNOT STARTUP MY COMPUTER WHICH IS:
HP Pavilion dv7-4180us Entertainment Notebook
Intel Core I5
RUNNING Windows 7 Home Premium OA 64 bit
THE FIRST PROBLEM WAS THAT, ON STARTUP, I GOT THE FOLLOWING MESSAGE:
Windows Boot Manager
Windows failed to start
Insert Windows Installation disk and restart computer
Choose language settings
Click “repair computer”
Boot \BCD
Status:: 0xc000000f
Info: An error occurred while attempting to read the boot configuration data.
BECAUSE I DO NOT HAVE A Windows INSTALLATION DISK, I TRIED TO BOOT USING A RECOVERY CD. IT DID NOT BOOT AND REQUESTED A SYSTEM IMAGE TO REPLACE THE SYSTEM. I DO NOT HAVE A SYSTEM IMAGE ON CD OR DVD.
I THEN MANAGED TO GET INTO WinRE (RECOVERY ENVIRONMENT) AND TO MAKE A BACKUP OF MY DOCUMENTS. I RAN THE CHECK DISK OPTION AND NO PROBLEMS WERE FOUND. I THEN ATTEMPTED TWICE TO RESTORE THE SYSTEM TO TWO DIFFERENT POINTS IN THE PAST. IN BOTH CASES RESTORE FAILED AND PRODUCED THE FOLLOWING ERROR MESSAGE:
System Restore Error 0x8000ffff
MY QUESTION: Is there any way of repairing the problem without having to reinstall Windows and the whole system?
THANK YOU!

It looks like the BCD is missing or corrupted.
First, make a Windows 7 disk as outlined in message 6 here.
Once you have the disk made, boot from it and select the repair option since you don't really want to install Windows.
Once you are in the repair menu, follow the steps in this guide to ensure the boot partition is still the active partition and to repair the BCD.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

System restoration

I have an HP Pavilion dv7 that was given to me but unfortunatly it has a bug. The problem is that Windows vista only goes so far upon startup and then stops and says that it can't finish loading due to a problem. I have done all the tests, memory, hard drive etc., and says they are ok but windows still won't load. Is there a way to do a system restore when I can't get to the control panel?

Hello ucimb4u. I understand you need to perform a System Restore.
You can access the Recovery Manager through the F11 menu during boot. Try the following.
Reboot your notebook and press F11 until the Recovery Manager loads.
On the left side you should see "Microsoft System Restore." Select this.
Select a date prior to when the problem began.
Allow the restore to complete.
Verify whether the problem persists and post the result.
Have a great day! I'll keep an eye out for your response.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

System Restore - HELP!!

I need to do a system restore, but it will not let me put in a specific date. I've been able to do this in the past with other versions.
I have an HP Pavilion p6510y PC with Windows 7 (I believe). Thanks for your help!

What exactly do you mean by "it will not let me put in a specific date"?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Windows don't start after System restore

Hi. I have a Pavilion dv7 6195-US bought 3 years ago.
I have 2 HDD x 500GB.
There was also a partition with the system restore to factory OS, but I don't remember what I've done and didn't recognized by HP Recovery Manager, anyway, the information is safe...I mean "base.wim".
For some reasons, I had to formatted and reinstall the windows.
I backup all my information from my laptop. INCLUDING the image factory: base.wim and the I try to reinstall my windows.
For this point I found 2 ways on the internet:
1: there are 6 steps ( http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Another-System-Restore-question... ) but instead of connecting my hard to another PC, I use the second of my HDD to install a random win7 and to do the 6 steps. I do the exact what is there, BUT after the step 6 and restart my laptop... basically it's stop at the point with "starting Windows and Logo"... If I remember for the first time when I opened, it supose to appear a welcome screen after that...but nothing... just freeze image.
Anyway, I don't know WHY or WHAT I got wrong... I try another way:
2: Here is the stept that i follow but even here nothing happend ( http://forums.whirlpool.net.au/archive/2243985 )
Please help me out how to figure out a way to restore my factory windows on a formatted HDD.
There is no problem with my base.wim, I restore it ok with image.exe.... but the only problem is after the restart of my laptop and basicaly start windows for the first time... doesn't work.
Maybe is because of my partition type or what? Can anyone give me some clear ways to do that.
Thanks a lot !
Later edit: I don't remember wich of this 2 ways I try, but after restart seems to work until a grey background appear, ans a cmd start with "startnet.cmd"...then a text 2 seconds, but then restart... and that's it... seems like a problem of restoring windows to factory?

Hi @Starhitect ,
Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp you are trying to recover your notebook back to factory.
Following the steps in the first link at Step 6 it states after reinstalling the drive to boot to a Windows CD and do a repair. Did you do that step?
I suggest you contact HP support and inquire about obtaining a recovery kit for your notebook and then do the recovery from them.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Here is a link to assist you with that process. Performing an HP system recovery (Windows 7)
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Key board not working at startup. Have to use system restore.

The only way to get the keyboard working on start-up is by using system restore. Unplugging and reinstalling just brings up a cannot install message. I have tried uninstalling in the device manager and reinstalling in a different usb port but to no avail. The system restore is no big deal but every time I do it I have to download all my norton updates.
Model HP Pavilion HPE with Hp keyboard Windows 7

Hello again errola,
Thank you for providing your computer's information!
Since you have already attempted to connect a second keyboard with drivers installed, I recommend installing the Intel USB Controller Driver Update. This software package should help update the Intel USB 3.0 eXtensible Host Controller, which your keyboard is attempting to connect to.
If the keyboard is still not able to function after installing the update, I suggest Using Recovery Manager to Restore Software and Drivers (Windows 7). This should help re-install drivers for the hardware and original programs that came with the computer. After this process is complete, please follow up with the HP Support Assistant (Windows 7) to update these drivers.
Should the issue persist after re-installing the original drivers for your computer, I recommend performing a backup and recovery of your Operating System. To do this, please follow this document on Backing Up Your Files (Windows 7) as well as Performing an HP System Recovery (Windows 7).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Pavilion m6 1045dx system restore

Similar Messages

Maybe you are looking for