Pavilion m9340f crashes displaying a bluescreen error. Windows 7 Ultimate 64

Question

Running Windows 7 on my Pavilion m9340f computer, I was experiencing occasional "bluescreen" crashes. In an attempt to fix the problem, I unwisely inserted the original Windows 7 DVD in the computer drive, thinking it might serve to repair the problem, or "reboot" the software. What resulted was that the newly installed Windows 7 was determined to be "not a genuine copy of Windows" and wouldn't allow me to use the features of the OS.  I was then advised to format the hard drive of my computer, which I did, and I did a clean install of Windows 7 Ultimate, which now was accepted as genuine. At first, the computer seemed to be functioning normally, but soon the BlueScreen crashes became even more frequent, occurring almost every time I operated the computer. I have run HP Diagnostics which shows no problems. I have eliminated most software programs which could cause a conflict. I am running, currently: Norton 360 Premier Edition, Microsoft Word 2010, and Google Chrome--could any of them be cause of the conflict? Please advise regarding possible solutions. Thanks!
Steve N.
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Answer 1

Hi Steve,
If the blue screen events are being caused by software, the first one I'd suspect would be the security software.  Make sure you have a record of any activation key you need to activate Norton and then try temporarily uninstalling it by downloading and running the relevant Norton Removal Tool from the link below.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
When the uninstallation is complete, restart the PC and then download and install the free version of Avast Antivirus.  Again, when this has completed, reboot the PC and see if there is any improvement.
Regards,
DP-K
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