Pavilion Slimline locks up in sleep mode-fan runs high-won't power up unless I pull power cord 1st

Brand new HP Pavilion Slimline 400-314 Desktop - while in sleep mode sometimes will cause the computer to lock up, the power light will be on solid, the fan is running on high.  Only way to unlock the computer is to hold the power button in for 5 seconds.  I wait for 15-20 seconds, then press the power button to turn it back on.  Immediatly the computer starts back up again with the power light on solid and the fan running on high.  The only way to break this cycle is to first pull the power cord from the back, wait 30 seconds, and plug it back in.  This time when I power up the computer it fires up just fine.
Is this a BIOS issue?  Please help as I don't have that much hair left.
This question was solved.
View Solution.

Hello @Lorenz0,
I understand that you are having issues with your computer locking up and not starting properly. The issue you are describing appears to be a physical issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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