Pavilion Slimline s5257c-b Win 7 64bit - Locks up after windows update
I bought this computer for my kids a few years ago at Sam's Club and i cant find any support for it on the HP Support page. I found that this was not intended for the US, does that sound right?
It had been working fine until about 6 months ago. I had Auto Windows Update turned on. After an update, the pc would start to boot, get the HP splash screen, the Windows graphics and then the screen goes dark. You expect the accounts screen to come up but you get a black screen with the cursor. The only way out is to hold down the power button. It will come up in recovery mode and try to recover its self. Very rarely happens. I normally have to go into recover manager and pick a restore point before the windows update. I have since turned off windows update but every now and then an update gets through. I have looked for anykind of updates on the HP support site but it does not list the machine. I've let the support tool search my machine and it does not find the PC only the printer i have installed.
Any ideas what is going on?
Thanks
Ken
Thanks for the explanation. It makes me feel a little better that could not find it.
I have not ran a registry cleaner on the computer but this system is primarily the kids to play their games and music. I did run the ms repair utility from the ms website you sent me. It found an error and repaired it. I will create a new restore point and then install the windows updates. Hopefully all will be better.
Thank you for your time and help. I really appreciate it.
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Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x32
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
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OpenGL Allow Advanced Mode: True.
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Video Card Renderer: GeForce GT 630M/PCIe/SSE2
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Display Bounds: top=0, left=0, bottom=1080, right=1920
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Driver Date: 20121002000000.000000-000
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Video Mode:
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Video Card Memory: 1024 MB
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Temporary file path: C:\Users\juanpa\AppData\Local\Temp\
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AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
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cgGL.dll NVIDIA Cg Runtime 3.0.00007
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image_flow.dll AIF 3.0 62.490293
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libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
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msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
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BMP 13.0
Camera Raw 7.3
Chalk & Charcoal 13.0
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Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
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Fresco 13.0
Glass 13.0
Glowing Edges 13.0
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Graphic Pen 13.0
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Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
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Note Paper 13.0
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Oil Paint 13.0
OpenEXR 13.0
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Paths to Illustrator 13.0
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Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0
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Photoshop Touch 10.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Extensis
Kuler
Adobe Exchange
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UPDATE: I decided to check the 32-bit version of 13.1.2, and it works! So it looks like this error is limited to the 64-bit version. That just makes no sense at all to me.
UPDATE # 2:
I followed Jeff Wright's advice about checking the installation error log. I had no errors... An error log doesn't even exist in my case. The funny thing is that the 32-bit version works beautifully! After reading this thread, I thought that the problem might be related to my video card driver. Although I don't see any logic to that, I decided to go out to the NVIDIA website and update my driver. The driver I had was only 3 months old. Anyway, I did it. I then uninstalled Photoshop using the Windows 7 uninstall program utility and reinstalled Photoshop. I get the same error message when I try to run the 64-bit version of 13.1.2.. something to the effect of "this computer must be running Windows 7 to run this program." However, the 32-bit version loads and works perfectly. Since I'm now at my wit's end, I decided to uninstall Photoshop again, but this time using the REVO uninstaller utility hoping that somehow that the Windows uninstaller wasn't working correctly. I completely uninstalled it, reinstalled it using Adobe Application Manager and get the same results. As long as I stay at 13.0.x, Photoshop works fine in both the 32-bit AND 64-bit editions, but as soon as I using Adobe Application Manager to update to 13.1.2, the 64-bit program won't run. I just don't understand how the 32-bit version will run perfectly, but the 64-bit version won't. THIS IS DRIVING ME CRAZY !!! -
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I see others are having issues with Google Maps but that part is working fine for me.HarleyDrifter wrote:
OK so after the update on Friday, Google Navigator has stopped working. After entering the address it just says "Google Navigator" on the screen and the phone locks up. Pulling the battery resets the phone but the App still continues to lock up. By the way a reset button would be nice, I mean, this taking it apart and pulling the battery is really getting old.
Next, I checked the Android Market thinking maybe I could just download a new Google Navigator App but it no longer exists there. Google Maps is there but not Google Navigator. W T F is up with that? So the App doesn't exist anymore?
So off to the Verizon store I go to get it fixed (lol) and of course they know nothing of the problem and the only solution that they can pull out of their butt is to perform a hard reset on it. Now maybe that would actually work but going through the hassle of reloading all my apps, email, ringtones, etc and recustomizing my phone again is really getting f***ing old too.
I see others are having issues with Google Maps but that part is working fine for me.
Did you search these forums for others having the issue before you went to the Verizon store? There are numerous threads out there with people having the same problem, and there are 2 possible solutions that are given there by others that have had the issue, myself included. It is the Navigation app everyone is having the problem with, the Maps app works fine.
I think you are confusing a "hard reset" with a "factory reset". A "hard reset" is shutting off, pulling the battery, putting it back in, then turning back on. A "factory reset" actually wipes the device to factory defaults, thus making it look like a brand new phone.
If you are still having the problem, try this:
Remove Google Maps
Shut off phone
Pull battery
Put battery in
Turn phone on
Install Google Maps
Try it
If that does not work, do the same thing again, but turn on wifi and connect to some wireless somewhere before installing Google Maps and trying it. This is what worked for me. You do not need wifi on all the time after that, just that first time. -
PC locks-up after windows starts
Hi,
first sorry about my bad english.
My PC locks-up in cca 3-10 minutes after windows starts. I must restart it and after next cca 3-10 minutes computer locks-up again - I try change HDD, GF2, Live and so on...
I tested RAM with MemTest86 and its looks OK.
I dont know what I can do :(
Help me pls... Thanksafter my next tests a decided, that its must be problem of SB live - when is this sound card in a computer but in windows control panel - sound control is choose integrated Cmedia codec, it seems good but when i choose SB live, system hangs up!
I hope, that you understand me...
Its possible to make SB Live functionaly?
Does have Audigy same problem as Live?
THX -
New ipod touch is locked up after sw update 5.1 fail
new ipod touch came today, turned it on and completed the steps and connected to my wifi ok. then plugged to usb and computer (win xp) and started itunes. first messsage wanted to select sync options- picked music and got the message that my library was to big for the ipod touch, next i noted that the itouch was named "administrator" because i missed that on the first step. clicked on the "administrator" name and changed it. about then a pop appeared and suggested that i update sw to 5.1. ok, start download and soon it fails with network error. tried again and same failure. left it alone while doing other things and came back, plugged in and got message that device needed to be restored. tried that two times and fail both times with unknown error 1604. now ipod touch is not working at all. when it is plugged into computer the ipod touch has a display of usb plug pointing to itunes icon. device dosn't appear on itunes or windows xp. tried the reset button combo. upgraded to latestet itunes sw and rebooted computer. still dead. i'm going to send it in to apple unless someone has a better idea.
Thanks, steveError 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1604 -
Hi
has anyone found that you can get into an iPhone from the lock screen with the camera option. I have just upgraded and now have the camera option on the lock screen. you can go into the camera without the need of the pass code and then when in it press the home button to get into the phone. this is a big security problem, or am I alone of thinking this.
thanks
allyI have tried that a few times. Also I can only get the phone to lock out someone after using the camera shortcut on the lock screen if the passcode is required immediately. If it is set to 1 minute you can still get into the phone and use it without the passcode.
-
White bar across iPhone 4 locked out after iOS7 update...Help
I did the iOS7 udpate this morning and now I have a white bar across my iPhone 4 screen and locked out. I am only able to answer incoming calls at this point. I tried restoring from backup but it needs me to turn off the locate phone option from the phone - can't because I'm locked out by white bar. The off button on the top of the phone hasn't worked for nearly a year to try to reset it that way. Any other ideas out there?
Hi there Dust2005in,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
-Griff W. -
Lumia 800 locking up after 11500 update
I hadn't had a single problem with my Lumia 800 since purchase two months ago.
Last night I updated the firmware to 11500.
Within a minute of the update completing the phone froze. App list was on screen but unresponsive, all buttons unresponsive, a full blown lockup. I held the power button and reset it. Phone booted up ok but locked up again within five mins, then again after another five mins. This morning it locked up again while I was switching off flight mode.
There has been no consistency to what I have been doing on the phone at the time. The only observation I've made is that it's never unresponsive when I pick it up, it happens monents after unlocking the screen and using the phone.
Has anybody else experienced this?
I can't make use of this because I've owned the phone for too long: http://www.lovemekeepme.com
Help! Please?Restore done. Phone restarted.
It locked up seconds after unlocking the screen.
Held down power button until device switched off, rebooted, went into apps list, opened an email, ran Nokia Disgnostics and looked at Battery Info, returned to homescreen, switched on flight-mode, switched off flight-mode, phone locked up.
GPS appears to be broken too. Nokia Maps, Maps (WP) and FourSquare all show my location as the place I last ran a map application which is about 30km away. Strange thing is that it's reporting that GPS is locked on and that it knows my position.
Oh! Phone has just locked up again.
What should I do now? If it's to contact Nokia Care would you mind providing a link or telephone number (UK) please?
Thanks everso,
Matt. -
Lumia 920 Locks up after Black update
I'm using an AT&T Nokia Lumia 920. My phone had been working fine with the Amber update but as soon as I updated to Black it started hanging and acting weird. These are the symptoms:
1. If I have a device pin setup it hangs as soon as I type in the pin or if I hit the emergency call button.
2. If I don't have a pin, most apps don't start. They say they are loading but after 30 seconds or so they drop back to the start menu.
3. It never successfully reboots, I have to use the soft reset key sequence (power + volume down) to get it to restart.
4. I see missed incoming calls but the phone gives no indication when you're actually calling it.
Things I've tried:
1. Soft reset.
2. Hard reset.
3. Flash to pre Black using Nokia Software Recovery Tool. (no longer possible since it downloaded the black update this morning)
4. Restoring backup after hard reset.
5. Picking all the defaults after a hard reset.
6. Changing the region on startup after a hard reset.
7. Changing the keyboard layouts (remove some, add a bunch). This the one setting I seem to be able to get to.
8. Uninstalled all apps I could (I can't see what games are installed).
9. Flashed back to Original ROM and updated through Phone Updates, after Black is installed, device locks up again.
Does anyone have any idea what might be causing this problem? I'm in the US.
Thanks!that's really a bummer.
I went through the same thing/similar when I updated my 920 to black.
I had to hard format and use the NSRT to reinstall the firmware completely 10-12 times until it finaly took the firmware correctly.
other than that, seems you have done everything you could to troubleshoot it.
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