Pavillion 500-467C Sound Problem

Two months ago I bought a Pavillion 500-467C from COSTCO.  My family and I have had 20 -25 computers in the last 20yrs.This one, by far, has the words sound quality  I have ever heard coming out of any computer. I would like to bypass the built-in sound and add a sound card. Is there an open slot for a new sound card and what's involved in disabling the existing sound.  if the comuter will accept an add on sound card ... do you have any sound card suggestions? Thanks in advance.Lwgiering

Hi
You have a couple of options as I see it.
Go to device manager and uninstall the driver and restart and unit will install the driver automatically.
Try doing System restore to the date when the unit was working fine.
Try to update the driver from hp.com website for Sound & Bios.
Last step is to run a recovery on the unit before these please back up your data.
If still does not work speaker on the unit have gone bad needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the speaker replaced.
Let us know how it goes!
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