Pavillion DV9720ea Left Hinge Broken

I purchased a Pavillion DV9720ea laptop in March 2008.
2 weeks ago whilst opening the laptop I heard a cracking sound. Upon investigation the left hinge had come apart slightly and there was broken plastic and a small bronze coloured circular fixing fell out.
I am led to believe that the laptop now requires a new hinge, back cover and bezel at a cost of £175 (including VAT).
It appears from research on the internet and speaking to a number of UK based repair centres that this is a common fault with this series of laptops.
HP refuse to acknowledge this as a fault despite numerous complaints by customers with this very fault.
There has been a limited recall on earlier models in the Pavillion DV9xxx range for this very fault, yet HP are still prepared to fix this issue.
I have spoken to numerous members of HPs South Africa based call centre, and each time I have been told that it has been escalated as far as possible, only to find out that there are indeed people I can (and have) speak to. In fact, I apparantly spoke to someone in the Managing Director's office in South Africa (Somehow I don't think so!).
Does anyone know what my next steps should be? Has anyone else had the same problem?

Unfortunately, I am in the UK and the price for anything to be repaired by HP is around £300 (Approx $450).
The price I've been quoted is from an approved repairer at £175 (Approx $260).
The people I've spoken to at HP all deny that there is a problem and are unwilling to help - they've not even discounted the cost of the repair on a fault which they are fully aware of from the sounds of it

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