Pay as you go activation fee?

Does Verizon charge an activation fee for their prepaid plans?
Thanks

Hi sulla,
I'm glad to see that your are interested in our Prepaid services. There is a $35 activation fee for all Prepaid PIBs (Phone in Box) and CPE (Customer Provided Equipment) activated through all direct channels. If you have any additional questions regarding our Prepaid service, please contact our Prepaid Customer Support @ 888-294-6804. I hope this information is helpful.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Pay As You Go Activation Fees?

Is there an activation fee when you start a new pay as you go plan? Does it matter if you buy the prepaid phone, like the LG Cosmos 3 or Samsung Intensity 3, here from the Verizon site or if you buy it new somewhere else?
What about second hand phones? Can those used with a pay as you go plan and would there be an activation fee?

Thank you. I'm glad I asked. I don't see activation fee mentioned on the prepaid phone page. Just mentions the price of the phones and the 3 different daily plans.
What about a second hand Verizon phone? Can I dial #22898 to activate and use on a pay as you go phone, without an activation fee?

Free Activation Fee Druing Valentine's Sale 2015 All major Verizon Third party Retailer like SAMs, Best Buy,Walmart had poster up in their stores

fYi during 2/10/2015-2/14/2015 there was a promotion to boost sales during valentine day. SAMs Club, Best Buy, Walmart , Costco ect ran the NO Activation Fee charged due to promotion!!!!!! Verizion is aware I called them several times and the agent a supervisor called my local SAMs store to verify this promotion . The stores are not able to give you the activation fee back because it goes to Verizion just like when you pay a deposit. If you look ok the contract you got when you got your new phone during those three days it on the contract!!! Verizion is aware of this promo!!!! My agent had to call my local best buy and dams club to verify this promo!!!! they are not gonna take your word! Also Il still waiting on the port in credit I came from ATT paying almost $100 a month for 2 smartphones I paid 90 for 2 lined 2 Gb data now I pay 60$?per phone plus another 60$ for 4 Gb data that $180 my first 2 bills have been well over 300$ I just don't understand. Verizion you need better plans too much completion out there !!!!!!!!!!

Normally when there is a "no activation fee" promotion with Verizon, you are first charged the activation fee and then it is credited back to your account after you have service for 2-3 billing cycles. This is the way Verizon has always done it, I see no reason to believe it wouldn't work the same way this time.

Pay as you go plan why activation fee

been trying to post but this site has not been cooperating so please excuse double posts. now to the issue.
i am a loyal verizon customer. fios at home, mobile phone plans etc. purchased a xoom, full price. why have a data plan when i have fios at home and can get free wireless at work and local places. But, I would like to activate the 3/4 g when i travel. why do i have to pay an activation fee? I noticed ipad2 has no activation fee. why can,t xoom owners have a true pay as you go plan? Why can,t verizon come with a plan that helps loyal customers? Boo to activation fees........

APRO wrote:
been trying to post but this site has not been cooperating so please excuse double posts. now to the issue.
i am a loyal verizon customer. fios at home, mobile phone plans etc. purchased a xoom, full price. why have a data plan when i have fios at home and can get free wireless at work and local places. But, I would like to activate the 3/4 g when i travel. why do i have to pay an activation fee? I noticed ipad2 has no activation fee. why can,t xoom owners have a true pay as you go plan? Why can,t verizon come with a plan that helps loyal customers? Boo to activation fees........
Ipad 2 has a promo right now for free activation. Xoom doesn't that is why. The reason for the activation fee is when you activate and get a new MTN the only idea I can think of is to simply activate 1 time and just suspend without billing when your not travelling. AT&T and all the other carriers have the exact same plans and fees we do so you will get the exact same every were else. ( Sorry if you have been trying to figure this out for a while)

Pay As You Go-Web Access Fee and Mobile to Mobile?

I am thinking of getting a pay as you go phone. As far as payment plans go I may do the $0.99 daily listed here ---> http://www.verizonwireless.com/b2c/store/controller?item=prepayItem&action=viewPrepayOverview
And the phone I'm thinking of getting is this one ---> http://www.verizonwireless.com/b2c/prepay/getPhoneDetail.do?item=prepayItem&selectedPhoneId=5931&selectedPlanCatId=1450
Under details it mentions web. Opera web browser, e-mail, facebook, twitter, etc. No where does it mention any fees for using any of this. Does the $0.99 daily access fee cover all web use as well or are there undisclosed other fees?
Also, the unlimited mobile to mobile calling I assume means verizon to verizon calls. Does that mean there is no 10¢ nights and weekend fees for calling another Verizon phone? What about texting? Does unlimited mobile to mobile apply to that or is there a 10¢ per text fee even when texting other Verizon customers.
Would appreciate clarification!

Hey there izuela,
I am happy to hear that you are thinking about getting a prepaid phone on the nations most reliable network.
To get the best answer please reach out to our prepaid team at (888)294-6804. They'll be able to address all of your prepaid concerns.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

Activation Fee Waiver

Has anyone else experienced this? You are promised the activation fee waiver and they don't apply it to your bill and make you call in to get it. But when you do, your told that it wasn't noted on your account, so the best they could offer was half the credit?
Below was my experience: Please share comment if you have experienced this and how you go it resolved. I am at my wits end!!
I recently switched to Verizon Wireless after 13 Years with T-Mobile. I am very much regretting that decision with my recent experience with Verizon Wireless. As a part switching my service, one of the reps that I spoke with told me that they would wave my activation fee as part of my deal to switch over to VERIZON WIRELESS. I had not yet received my first bill, so I went online to your website so I could view my bill. That is when I noticed that the activation fee was showing on my bill. My first step was to speak with your agent via live chat. He submitted the request for me and told me I needed to call in to approve the request. When I called in, I spoke with a rep, (who was rude and kept speaking over me) and she said she didn’t see where that was notated on my account. But, that she could offer me ½ the fee in credit. That was not what I was promised, so I declined her offer and asked her to escalate my call to a super visor which she refused to do, because the supervisor could only offer the same thing. I had to ask her several more times to escalate my call before she placed me on hold to do so. They she came back and said her supervisor was busy because she was going into a meeting and again restated that all the supervisor could offer was the ½ credit for the activation fee. I asked the rep a few more questions, in which she continued to talk over me. Unable to tolerate her rudeness anymore, I hung up. I then call back in and spoke to a rep who immediately transferred me to the sales department. I then spoke to a woman who looked into the account and asked me the same questions. (She was very polite and knowledgeable.) She said not to worry, that she would notate on my account that it was a part of a promotion and then she would transfer me back to customer service so I could get the credit. Of course (it never fails) we were disconnected. So I called back again, and this time, this rep could only see where the previous reps notes – stated that I was promised the fee waiver and did not receive it. And she said upon that alone she could not give me the credit. After this experience, I see that all the warnings I received about VERIZON WIRELESS are true and I am deeply disappointed! I am a very good and loyal customer – who pays on time and abides by the rules. However, I am sincerely hurt by this incident and could not in good conscious, recommend Verizon to anyone after this experience. I just want what I was promised originally by the sales rep…to have my activation fee waived. I would like a response (if willing to respond) to this complaint in writing as my experience with your company’s ability to properly document conversations has been poor.
Any suggestions?

Hello,
The promotion for having the Activation Fee waived started March 11, 2011 is included with the Xoom for a limited time only. If you have the flyer and wish to seek to have the activation waived prior to the start of the promotion, please contact the store or vendor where you purchased the Xoom or Tablet from and provide your mobile number to request the activation waived. We will be happy to review the the matter. Please also use this link below to inquiry about the activation fee being waived for online orders. When you go to the, scroll down to the lower right hand side and click on for the details.
The link is:
http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=5606
Thanks,
edw@vzwsupport

Activation fee for trading in faulty phones?

I was going to try and trade in my EVO LTE for the Galaxy but my 30 days will probably be up before Best Buy has stock for trade in. I realize if I switched phones I would have to pay an additional activation fee. But is there an additional fee if you have a faulty phone that you are replacing with the same phone?
Thanks,
Jason

Hello shadowhawk2020,
If you're looking to return your Evo LTE for any reason, we ask that you do it with in the first 30 days (45 days for Reward Zone Premier Silver members). Once the 30 day return period has expired, we would need to work with your manufacturer to repair any defects under it's warranty.
I would recommend stopping by the mobile desk at your local Best Buy for help before the return period is up.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

£30 Activation Fee BT Sports - Sky

Just enquired about getting BT Sports added on as I am now a Sky customer.
I have previously been with BT and well, the old adage if you've got nothing good to say don't say anything at all definatley applies. Sky are simply on another planet for TV and customer service. Fibre is 50/50, both are as good as each other.
But Jesus, £30 activaton and £16/17 for HD. Seriously cannot believe many people are coughing that up on top of a Sky Sports subscription.
I can deal being wihtout it just now but seriously gonna miss the CL/EL and some of the Scottish/English football next season. But simply cannot afford both and that activation fee is a killer.
Sad times.

That's not bad actually.
Not sure why the lad on the phone couldn't have advised me of this?
No activation fee, free HD for 3 months & free 2nd box for 3 months too.
The only thing that bothers me is the 12 month contract due to the fact BT will probably do some good offers when the CL/EL starts next season as I heard there will be separate channel for that and it'll be a bolt on so I'll be paying for this and CL/EL separate on top of HD.
Must be a bundled deal of sorts on the horizon, would be happy to enter a 12 month at that point. Just too many ifs & buts just now.
Thanks though, good for thought.

Confused about my monthly bill/activation fee?!?!?

Finally got an iPhone 4 on August 30th... paid $120 to activate it and for the phone! Which I thought was a VERY good deal. I've had the phone for 12 days no and decided to see where I'm at on my bill. I was told by the representative who helped me that I was only going to have to pay around 90 bucks a month... 60 for the monthly bill and 30 for data package! Sounded do-able. UNFORTUNATELY, I'm checking my balance that I'm going to owe on the 29th and it says I'm going to owe $160.86. I am so ******, I can't afford this!
TEC Asurion $9.99 - Asurion 09/05 - 10/04 (month in advance) $9.99 WHAT IS THIS?
Cellular Service - Activation $35.00 AND THIS? Since I already paid the activation fee when I bought the phone...
Nationwide Talk & Text 450 08/30 - 09/04
$11.95
9.99/mo / 6 days on new plan
Nationwide Talk & Text 450 09/05 - 10/04 (month in advance) $59.99
I don't understand why I'm getting chaged seperately for that.
Can anyone PLEASE explain all of this to me??? THERE IS DEFINITELY A DIFFERENCE BETWEEN 90 DOLLARS AND 160 DOLLARS. UGH

Prorated means you only pay for the number of days in the month you actually had the plan, For example, if your normal bill for one month was $120.00 and you actually only had the phone and plan for 15 days of that month, you would only be charged for 1/2 months use, or $60.00.
But like Tidbits said, Verizon bills you in advance, so, (again assuming, for example only, that your normal one months bill is $120.00) if you had the phone and plan for 15 days of the current months billing cycle, Verizon will charge you (on your 1st bill only) $60 for the 15 days of the current month, and then $120 for the next months service, or $180. (Plus the cost of the phone, activation fee, + taxes and any accessories you purchased, unless you paid cash at the time of purchase) Obviously, the 1st months bill is always larger than normal. The 2nd bill you receive will be whatever a normal months service will cost you. (in my example, $120 plus taxes and fees, but of course, yours will be whatever plan you agreed to) According to your post, it looks like about $100 plus taxes and fees.

AND BOOM, slapped with a upgrade fee and activation fee!

So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.

laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

IPad 2 -- will Verizon have an activation fee each time the data package is started?

I have an AT&T iPhone. Now with the iPad 2 coming out Friday, I was intending on getting the Verizon 3G version of the iPad 2. However, it is clear that AT&T's data plan is superior since there is no activation fee and the data package can be turned on and off at will. I also was going to go with the Verizon iPad 2 because Verizon's coverage through the Siskyou Mountains between Eugene OR and Redding CA is considerably better than AT&T on the I-5 corridor.
I signed up for Verizon emails about a week ago and have yet to receive a single email regarding their intentions for the iPad 2 costs. So we are certainly in the dark.
I'll line up at the Apple Store on Friday. If Verizon has an activation fee for the data package, I'll get the AT&T iPad 2. If not, then I'll get the Verizon iPad 2.

Not only is their website vague, their employees have no clue about the activation fee either. I called yesterday and the guy I talked with told me that yes, there would be a $35 activation fee every time you signed up if you remained inactive for 3 months or more. He also said that AT&T has a $36 activation. (ovbiously that is wrong.) So I called back today and the woman said that there would be a $35 activation fee PLUS there would be a $15 suspension fee every time I de-activated. I repeated several times that this is JUST for the IPad and only the 3g service. I asked to be transferred to another associate who told me exactly the same thing. So I asked that associate if she could check her computer and tell me exactly what it said about IPad service. What she said was that if you pre-pay with a credit or debit card, there would be no activation fee. Now THAT's more like it. Just to be safe, though, I called my local Verizon store. The woman there also thought that there was an activation fee so I told her what the last lady had said. She searched and searched - she even told me that her computer showed there was a $25 activation fee for pre-paid. She was very nice, though, and took my name and number and is looking into the matter and will call me back. I will post again once I hear from her. I hope someone at Verizon monitors these posts and will get accurate info out to their associates!

Free Look Period, Activation Fee, and Cancellation (and i've been a customer less than 2 weeks!)

I'm at my wits end calling this company. I'm within the first two-week 'free look' period given to me as a new subscriber. I've called to complain about being assessed an activation fee, and asked to terminate my service, based on the conversation their salesperson had with me when I signed up intially.
Had I known signing up for their service online would have saved me the cost of activation, I would have taken that route ... but instead, now I'm paying far and above what they advertise online and elsewhere. Now I can't even cancel without having to pay this ridiculous fee.
This is absolutely dishonest business. If you tell someone you're giving them a two-week window to try out your services, you should honor that and not hit them with $70 in fees after they tell you they're not interested. But now I'm locked in. I don't care how fast you claim your speeds are, now that I know I can't even get rid of this service, it's an absolute joke, and should be illegal.
Buyer beware -- their 'free look' window is anything but.
Solved!
Go to Solution.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

FiOS Internet Activation fee NOT Waived - New Customer

Until Apr-2015, 2014 we were using residential services of a competitor ISP and experienced very poor customer service and many hidden billing charges. We had to live with it because our apartment doesn't have the setup for other service providers. So we decided to switch to a different provider once the lease ended and we chose Verizon because of its exceptional Internet sped and Quuality customer service. On 07/09/2015 I placed an order Verizon FiOS for my new apartment and was exceited! The order was palced through a local FiOS agent and I chose the FiOS double pay (50/50 package). Over the phone I was very specific to ask for any hidden charges and the agent mentioned no hidden charges and I would be paying the Bundle price plus rent for router and set-top-box. I also checked if there would be any installation or activation and the Agent did mention that it will all be waived for 'New-Customers'. To double confirm, I called up the verizon customer service the same day and they mentioned the same. Thinking it was hassle-free, I requested my agent to place an order. When I received my first bill, I found a charge of $69.99 for FiOS Internet Activation Fee split into 3 months with first installment of $23.33. I assumed it could be an error or usual routine and hoped it would be waived if I call up and request (like the competitor). I reached out to an agent via chat initially and explained the situation. To my surprise I was told that there are 'no notes in the order mentioning the activation fee will be waived, so it cannot be honored'. Surpsied and shocked, I called up the customer service and mentioned the same story again. This time the answer was 'We never mentioned this will be waived and have never waived for any customers. Like others, this charge has to be paid'. I insisted that the local agent and the customer service agent I spoke on 07/09/2015 did mention that the activation fee would be waived. It is also clearly mentioned here that activatoin fee will be waived for Double-Pay (See attached image and link below http://www.verizon.com/home/bundles/fios) I am very disappointed and just tired of making phone calls and debating with custoomer service. The only reason I switched to verizon was there is a lot of transparency, no surprises and BEST CUSTOMER SATISFACTION. And I wouldn't ask for something I am not entitled to or promised initially. And, If this is what I am going to experience with Verizon to get this waiver or any other reason, I could very well manage to stay with the competitior so there are no disappointments :-(. I am hereby requesting the team to validate this and give a better solution for a new-customer who switched services to Verizon and willing to continue for a longer duration.

Hi Sriniragav,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Activation fee!!!!! I'm **bleep**!!!!

Has anyone else had this happen??? I just added a new line onto my plan. My boyfriend and I did it together online. NOWHERE did it state that we would be charged a $35 activation fee, just 9.99 a month, yet low and behold I get my bill and there is $39.45 charged to my account for an activation fee and taxes. If I would have know this I would not have added a line, it is not a needed line!!!!!! The very unhelpful customer no service person I spoke with insists that this would have been on the pages when we signed up, but it was not, like I said if we knew it would cost that much extra to set up we would have never done it!!!!! Has this happened to anyone else??? I am so **bleep**, I absolutely will not pay this because they are so so so wrong and because there is no more money in my budget to pay a bogus $35 fee. Any help? I will for sure cancel my account over this and they can go ahead and try collecting the early termination fee!!!! ha ha, they won't see that either.

vereyezuhn wrote:
cwunder353 wrote:
Has anyone else had this happen??? I just added a new line onto my plan. My boyfriend and I did it together online. NOWHERE did it state that we would be charged a $35 activation fee, just 9.99 a month, yet low and behold I get my bill and there is $39.45 charged to my account for an activation fee and taxes. If I would have know this I would not have added a line,it is not a needed line!!!!!! The very unhelpful customer no service person I spoke with insists that this would have been on the pages when we signed up, but it was not, like I said if we knew it would cost that much extra to set up we would have never done it!!!!! Has this happened to anyone else??? I am so **bleep**, I absolutely will not pay this because they are so so so wrong and because there is no more money in my budget to pay a bogus $35 fee. Any help? I will for sure cancel my account over this and they can go ahead and try collecting the early termination fee!!!! ha ha, they won't see that either.
Then why in the world did you add it???? I'm only referencing this line in the post, because frankly, the rest is absolutely ridiculous. If you return your added phone, you'll be charged a $35 restocking fee anyway. Either way you're out $35. IT'S THIRTY-FIVE DOLLARS -- ONE TIME! Wow. People are cheap.
ibet they added it to get a new phone, maybe a tbolt or perhaps an iphone

Can I buy a phone verizon pay as you go and use it on my verizon contract?

My verizon wireless broke and I don't have insurance and I'm six months before I can qualify to renew a contract, so I'm stocked in trying to get a second hand phone, but I saw the same model of my broken phone selling in flea bay from the verizon pay as you go. My question is, can I use one of those phones to be activated on my verizon? I would hate to buy the phone and later find out that verizon won't activate it.

You can also view the eligibility requirements of our Certified Pre Owned Program at the link below. This program helps:
If your device is lost, stolen or damaged and you are not enrolled in Total Equipment Coverage or Wireless Phone Protection, you can purchase a Certified Pre-Owned Replacement device to replace your original device.
http://support.vzw.com/information/cpo_replacement.html

Pay as you go activation fee?

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