Pay bill on the phone but it will not except payment?

Question

I have been paying my bill via phone since 2011 and now it won't accept my check.  The same one that they have in their system since 2011.  I have been past around and past around by customer services.  I have done everything they have said two times over.  The check keeps getting rejected as account not located.  I have been to my bank three time and they wrote a letter saying my account is fine and I faxed it to Verizon, but I keep getting told it's not there problem.  They had me call their check cashing company, Certigy, to see if the issue is with them.  Seems to me Verizon is going through this company Verizon should deal with them.   Certigy said there wasn't anything wrong with my checks.  Verizon still didn't believe me so Verizon put us on a conference call with Certigy so they could hear it themselves.  This has been going on since last Wednesday and I just don't know what to do anymore.  The Financial Service  manager was totally rude and all he wanted was another form of payment and in no way trying to fix the problem. I don't understand why the check was fine all the months before and now there system is saying it doesn't exists?  I don't understand why I'm being treated like I'm the bad guy when all I wanted to do is pay my bill from the same account I always do.  I'm told to get a debit card or charge card to make the payment and they pretty much told me it was my problem and would not investigate their end of the problem with there system rejecting payment on a good long standing account.  I had to have a friend make the payment and pay him by the same checking account that Verizon says doesn't exists.  How do I get someone to fix this????

Answer 1

First I would like to thank you for responding to my post.  The message the get back is the can't locate the account.  This is the same checking account I have used on the phone with Verizon since 2011.  I have contact my bank three times and they say there is no issue.  The bank (TCF) even wrote me a leter so I could fax into Verizon as proof there is nothing wrong with my account.  I have paid by phone to my charge card company, gas company and car insurance with no problem.  Verizon just transfers me from person to person.  They all re-enter the acct numbers and get the same results.  I work in payroll amd I'm familiar with how EFT works.  I beleive someone triggered something in your system to make my checking a saving acct, which it isn't.  I dont know how to get Verizon to dig deeper into fixing this.   I don't know how to make a private message yet but I will try to figure it out and give the information reqested.  Thank you again.