Pay to replace a faulty extension socket?

Our BT extension socket seems is faulty and BT says I have 2 options:
1. Buy a replacement
2. Get a BT engineer to fix it for £99
My question is: as it is BT equipment and it was installed by BT, why should I have to pay for it's replacement if it's faulty? I can hardly hear anyone at the other end of the line (including the BT customer service people) - and yet it's my problem? I don't get it.
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dcorbet wrote:
Ok - thanks for clarifying. It's faulty as the phone line is terribly crackly. I've already spoken to the help desk and they told me to remove the front plate and plug the phone into the test socket and it worked fine. When I put the plate back in the front and plugged the phone and modem back in, the problem resumed. I have booked an engineer for Friday. Thanks for your quick response to my query.
As long as you are aware that you will probaly be charged for the visit?
Openreach would more than likely just disconnect any faulty wiring on the rear of your front plat of your master socket, they would not normally replace anything.
As mentioned do you need the extension sockets?
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The master socket in my home is a line box. I have one extension socket wired into it, not plugged. I only use the extension socket as the master socket (which was installed in a previous occupants time) is not conveniently located for my needs. Plugged into the extension socket is a filter for my broadband and telephone, that's it.
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Solved!
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If I have solved your Issue please click the "Mark as accepted solution" button.

Pay to replace a faulty extension socket?

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