Payed for subscription, but Muse CC doesn't work, it asks me serial number

Question

payed for subscription, but Muse CC doesn't work, it asks me serial number, any help?

Answer 1

Hi,
Depending on your OS, please try the steps below
Windows
Click on the "Start" menu. Select "All Programs" and then "Accessories"
Right-click on "Notepad" and select "Run as Administrator"
Click "Continue" on the "Windows needs your permission" dialog
When Notepad opens, click File and select Open
In the filename field type the following:
C:\Windows\System32\Drivers\etc\hosts
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
From the "File" menu select "Save" after making changes
Restart Muse
Macintosh
Click on the "Finder" icon. Select the "Applications" folder
Open the "Utilities" folder and select "Terminal"
Type the following:
sudo nano /etc/hosts
Enter the OS user's associated password when prompted
If any entries in the host file include keywords such as "adobe,"  delete those entries. These are used for Adobe Licensing.
Press control+o to save the file
Press control+x to close the file
Restart Muse
Let me know the result