Paying for 24mb connection but only receiving 6.7mb

Hi, I upgraded by phone to 24mb package a few months ago and i'm still not receiving anythin higher than 6.7mb. This is a business account.Can somebody check my account? Thank you Will

Hi Willoo
I have contacted our business support team today who have confirmed that the package you are subscribed to only offers speeds of up to 12Mb.
Your speeds are currently set at up to 8Mb - the term 'up to' is advised as there are a number of this which can affect speed and due to your lines distance from the exchange the max download speed it can safely hand is up to 8Mb.
I can also confirm that there has been no upgrades or changes in your package since 24/7/2014
Thanks
Al

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If you try and access the link from a non BT Retail network then it will not work.
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Paying for 24mb connection but only receiving 6.7mb

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