Paying for 40mb, getting 20mb. (Does this mean I o...

In all seriousness, I just moved from 50mb Virgin (reliability issues and bad customer services) and went back to BT, but this time getting Infinity rather than regular ADSL. Figures immediately after the installation this morning were 20mb download and 8mb upload. Please tell me it gets better than 50% of what I am paying for. The engineer just went on about distance from the exchange blah blah blah.
I logged a fault on 150, but that doesnt fill me with confidence.
What is BT's minimum QOS for Infinity?

cherkhan wrote:
Why do you say that? Lots of people are getting significantly less than the 40Mb as advertised. A slight problem and boom, down it goes and BT do nothing to assist as it is above the 12Mb set as minimum.
This has nothing to do with any argument above, but the only adverts I have seen quite clearly state:
BT offers two types of broadband
BT BroadbandUp to 20Mb speed (ADSL Broadband)
BT InfinityUp to 40Mb speed (Fibre Broadband)
They both quote clearly " UP TO".
I will agree with you that they should certainly do a lottttttt more to assist users who were recieving a certain speed and over time or suddenly are experiencing speed troubles
edit: you beat me to the post Infinitechris
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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