Paying for broadband receiving thinband...can one ...

BT happily deduct £48 pounds a month from us on the sales pitch of receiving "up to" 16Mb speed. Their get out obviously is the "up to" get out. Our issue is they don't seem to have bothered going to far "up" that "up to" promised sales pitch. We receive on average 0.38Mb which in today's world is essentially pointless. This means we can't stream anything so smart tv's etc are pointless. As a person wanting to work from home, this lack of broadband means I am a slave to the office for sometime to come. Now I do live in the country but not in the wilderness. 2 miles from a motorway and I'm in a civilised part of Scotland. We are only able to use BT as there is zero competition at this time as BT have not touched let alone upgraded the telephone exchange which must be two yogurt pots and string. Forum...is there anything we can do, if BT monitor these forums would you care to help. Your online help and direct phone help have so far in 5 months prodced White noise and zero help. Frustrated and disappointed to say the least.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.htm​l
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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