Paying for broken downloads!
Hi, I'm new to this forum so please be kind.
Almost every day, my BT Home Hub cuts out several times, so I have to reset it. On numerous occasions it has cut out in the middle of downloading TV programs so I have to start downloading again. Why is it that I have to pay for all of these broken downloads? It has even cut out twice just before I joined this forum 20 minutes ago. I have just received a huge bill where the broadband usage is considerably more than it should be due to the constant broken downloads. I have even tried using several download managers to help with resuming broken downloads to save a bit of money, but as soon as I start to download anything using this software, the hub cuts out immediately! I've tried calling BT several times, but I have been put on hold for so long that I've given up calling. I know someone with the same problem who has now given up and is trying to move to another provider but BT won't give them the mac code. I will probably want to go elsewhere but I won't be able to either if I can't get my mac code.
Anyway, why am I having to pay for some error with my hub causing all of the broken downloads?
Please help!
Kind Regards,
airlift21.
airlift21 wrote:
Hi, I'm new to this forum so please be kind.
Almost every day, my BT Home Hub cuts out several times, so I have to reset it. On numerous occasions it has cut out in the middle of downloading TV programs so I have to start downloading again. Why is it that I have to pay for all of these broken downloads? It has even cut out twice just before I joined this forum 20 minutes ago. I have just received a huge bill where the broadband usage is considerably more than it should be due to the constant broken downloads. I have even tried using several download managers to help with resuming broken downloads to save a bit of money, but as soon as I start to download anything using this software, the hub cuts out immediately! I've tried calling BT several times, but I have been put on hold for so long that I've given up calling. I know someone with the same problem who has now given up and is trying to move to another provider but BT won't give them the mac code. I will probably want to go elsewhere but I won't be able to either if I can't get my mac code.
Anyway, why am I having to pay for some error with my hub causing all of the broken downloads?
Please help!
Kind Regards,
airlift21.
Hi are you using BT vision if so your downloads to that service are free if you are downloading the programmes from some other service then they are classed as part of your download allowance whether complete or not that is not the problem of any ISP as your downloading is your own choice as to mac codes All ISP's are required to supply a MAC code within 7 days of request failing to do so renders them liable to a fine from the controlling body you are however liable for any charges due to the isp if you are still under contract and you are liable too be charged accordingly
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