Paying for CC but stuck in Trial mode?

Im paying for CC Annual Student Plan - was stuck in trial mode and now saying trial has expired please validate. Where do I find validation codes? There not showing on my profile under products?
Thanks

Hi sturnerrr,
Do you see any option to License this software on the same page. If yes click on it and sign in with your Adobe Id to activate your software.
Refer the kb if CC asking for serial key: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html .
Regards,
Romit Sinha

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We purchased cloud for teams, but still in trial mode

we purchased cloud for teams, but the apps are still in trial mode. we have the license confirmation.
what do we need to do to?

JoeWC,
Welcome to Adobe community.
With Creative CLoud for Teams , you need to Invite Users to be a part of the team to actually have the access to all the products , If the invitations are not sent , then they will be running the product as a trial version only.
If youare the program Admin , I would request you to kindly log in to the Admin Console at creative.adobe.com and Invite the user's who need to use the Subscription.
Regards,
Kartikay Sharma

Pages stuck in trial mode when opening file...

I purchased Pages through the app store after using it as a trial.
When I open Pages directly and then load a file everything works fine. However, if I open Pages by clicking on a file it opens in trial mode and I cannot save as it tells me it is expired.
I only see one reference to Pages under my applications and it works fine. If I change the program that opens files, there is only one listing for Pages and selecting it does not change the problem.
Does anyone know why when opening a file I get stuck in trial mode? Is there another instance of Pages installed somewhere?
I'm fairly new to Mac, so it's possible I overlooked something. Thanks.

Even experienced users miss this one. You now need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

I purchased a book, payed for it but it will not play despite the cover page showing up in ITunes books.

I purchased a book, payed for it but it will not play despite the cover page showing up in ITunes books.

Did you accidentally buy an ibook?
If so, these are print books that you read on your iphone/ipod touc/ipad.

Payed for subscription, but Muse CC doesn't work, it asks me serial number

payed for subscription, but Muse CC doesn't work, it asks me serial number, any help?

Hi,
Depending on your OS, please try the steps below
Windows
Click on the "Start" menu. Select "All Programs" and then "Accessories"
Right-click on "Notepad" and select "Run as Administrator"
Click "Continue" on the "Windows needs your permission" dialog
When Notepad opens, click File and select Open
In the filename field type the following:
C:\Windows\System32\Drivers\etc\hosts
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
From the "File" menu select "Save" after making changes
Restart Muse
Macintosh
Click on the "Finder" icon. Select the "Applications" folder
Open the "Utilities" folder and select "Terminal"
Type the following:
sudo nano /etc/hosts
Enter the OS user's associated password when prompted
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
Press control+o to save the file
Press control+x to close the file
Restart Muse
Let me know the result

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I payed for Premiere but it didn't download?

I payed for Premiere, but it never started to download. I don't want to pay for it twice but I need it to install. What do I do?

Hi Blake,
Please check the below forum link.
After Effects CS6 and Premiere Pro CS6 not available for installation for 32-bit systems
Regards,
Vinay

I AM PAYING FOR MEMBERSHIP, BUT THE APPLICATION ONLY INSTALLED AS A TRIAL. HOW DO I CHANGE IT TO BE LICENCED AND PERMANENT?

I payed for membership back in september for photoshop.
downloaded the application etc... all working fine and then the 'trial' period ran out.
I updated from the cloud icon on me desktop, and it has given me another month trial.
I don't understand as I am paying the monthly membership.
Any ideas hoe to rectify this setup?

The order number that you have provided is for Creative Cloud single-app membership for Photoshop purchased on 27th September 2014, is it showing as trial ? Please confirm.
The Email ID that you have provided shows that it has not yet been activated on any machine till now.
Please refer to: Activation & Deactivation Help
Convert Creative Suite 6 applications to Creative Cloud membership
Regards
Rajshree

Virtu Control Panel stuck in Trial Mode

Hi,
I’ve built a system based around an MSI Z68A-GD55 (G3) motherboard, Intel Core i5-2500K processor and MSI GTX 570 TwinFrozR graphics card. Upon installing Windows 7 x64 Home Premium I installed all the appropriate drivers and the Virtu Control Panel. When I open the Virtu Control Panel it is always stuck in Trial/Evaluation mode so I can’t edit the OSD settings, Add a custom application, Edit an existing application or delete and application entry. I have tried uninstalling and reinstalling the Virtu Control Panel and downloading the driver directly from the LucidLogix.com website, each time with the same result. I’ve also tried putting my motherboard in i-Mode and d-Mode, each time with no change (with the exception of the Application list changing in d-Mode) – I’ve also tried disabling and re-enabling Lucid Virtu support on the motherboard.
Also, there is a file called lucid.log on my C: drive containing the following:
TID:1852, 10/07/11, 10:54:00, LicenseData.cpp:184 - Warning code: 0
TID:1852, 10/07/11, 10:54:00, LicenseData.cpp:184 - Condition: ret, can't find SoftKey.txt in current dir (maybe it's ok and there is not SoftKey, will check bios)
Any ideas guys?
My complete system specification is as follows:
Motherboard: MSI Z68A-GD55-G3
Motherboard Driver: Intel Chipset Driver 9.2.0.1030
Motherboard Chipset: Intel Z68
Motherboard BIOS: 23.2
CPU: Intel Core i5-2500K 3.30GHz
Memory: Corsair XMS3 8GB (2x4GB) DDR3 PC3-12800C9 1600MHz Dual Channel
Memory Latency: 9-9-9-24
PSU: Antec TruePower New Modular 750W
Graphics: MSI GeForce GTX 570 OC Twin FrozR III Power Edition
Graphics Driver: NVIDIA 280.26 WHLQ
Sound Card: Creative X-Fi Xtreme Music
Sound Driver: 2.18.0015
Operating system: Windows 7 Home Premium x64
Thanks,
Kona
Edit: I've just found this in the Virtu Control Panel install guide, do you think it can't find the Lucid BIOS Certificate on my motherboard? What could cause this?
- This version is a production version and will have no time or functional limitations if motherboard has the approved Lucid BIOS production certificate installed.
- If motherboard does not have Lucid BIOS certificate or a certificate is not approved for current software package, this version will stop working in 30 days after installation and also display the product logo of different sizes in different locations of the screen during runtime. Adding/editing arbitrary application to the support list will be disabled.
Edit 2: I've read the other threads of people with this issue, and by the looks of it I need to wait for MSI to release a BIOS update - to me this isn't acceptable to release a motherboard with a completely gimped feature, when it's advertised as a feature of the board. I've already submitted a support case, what do you think the likelyhood of MSI sorting this out within the next week?

Quote from: Svet on 08-October-11, 02:01:08
Remove current Virtu Control Panel/Driver & software with "Your Uninstaller!":
http://www.ursoftware.com/download.php
[which removes any registry entries and files that can be left assotiated with corespond sofware]
when its done, reboot machine and then install the Virtu from msi web again:
http://www.msi.com/service/download/driver-17057.html
Hi Svet,
Thanks for your reply.
I've done as you requested (although I will point out that Your Uninstaller contains a Toolbar which is flagged as Spyware...) and uninstalled Virtu with Your Uninstaller:
And then I re-installed the version of Virtu Control Centre from your link (it's the same as I downloaded earlier but I re-downloaded it to be sure...), and exactly the same happens:
HU16E, I think your correct. Reading the other issues with the missing Certificate/License on the BIOS has plagued a few other MSI motherboards but has been fixed with BIOS updates - I've submitted a support request to MSI but haven't heard anything back yet. I can't beleive they can/would miss something like this out, it's an integral feature of the Z68 chipset!
I might see if the retailer I bought it from will accept it back for a refund, I'll either get an ASUS or the GD80, unless someone can suggest anything else or MSI come up with a BIOS update sharpish!

Have installed Muse via CC - payed for it, but doesn't work

Hi,
In the very beginning I tried Muse via trialperiod.
Then payed for it.
Now I have payed for another year-submisson from yesterday with a new adobe account.
Have downloaded muse via cc, but when opening the program it says my trial period is over.
Tried to uninstall then install it again. But the same dialog box comes up that my trial is over.
Have tried to call support - who sent me here.
I really need help so I can start working. "quite" frutrated...
I work on a PC - windows.
Kindly and thank's in advance

Hi,
Could you please try this,
Delete OOBE and MBLStore folders from the following location: %localappdata%\Adobe
Empty the recycle Bin, and
Start Muse again.
Please let us know the results.

Mac Creative Cloud Stuck in Trial Mode

Recently got a Team License from Academia and Installed Creative Cloud Complete on one of our Macs via the Admin Tools/Deployment Tools.
But since looking at the CC software all the products are listed as Try and once installed they are all in Trial Mode for 30 days.
Any way that we can get this to recognise that the account associate is registered with proper License?
Thank you.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My iTunes says I owe $5.25 for songs that I have already paid for and am not going to pay for again but I want to get some apps from the store and now there's a hold on my account. Who do I talk to get the hold taken off

I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?

You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

I had my mac mini in repair now i am missing server update and they want me to pay for it but i bought a mac mini server

i bought my mac mini server with leopard server softw. but because i bought it in 2011 okt they gave me a free update to lion os incl server. after a half year i have to send me mac mini to repair because something was wrong with the hard drive. they fixt the problem and put on a new version of lion os. but they did not put the server version on it. they told me that i have to downl it for free. but it does not come for free.
The problem is before the repair they gave me the free version of lion osx server. because i bought a server version mac mine. but now after repair i only get a version of lion osx without the server software. and i do not have any ideay how to contact them about it tru mail. because calling them is at this moment no option for me.
how do i get my server version back without paying. and i dont have a paid version in my app store list because they gave me that for free with a code at that time ,
greetzzzz to all you that can help me

dmason wrote:
I had this problem as well. I was under the gun on time and just purchased it anyway. After installation I contacted support and they refunded me the amount.
You should have a backup of your servers regardless of circumstances. You would then be able to restore the server software.
When Apple repair machines they will often just swap it or swap the hard disk and will not make any effort to transfer your files. They assume you are doing a backup. Anybody running servers absolutely has a responsibility to ensure they have aduequate backups even more than 'normal' users. While Time Machine may not be wholely suitable for backing up servers Time Machine is so simple even normal users can use it and therefore no longer have any excuse for not doing backups.

Paid subscription, but opens in trial mode (expired)

My Premiere Pro CC 2014 has finished its trial and I have already payed for the creative Cloud in order to get the Premiere Pro CC 2014 and Creative Cloud only let me download Premiere Pro CS6. Why??? Can the newest CS6 version open CC' files?? What can I do? Help me please, I MUST finish an important project.
Thank you.
SunGirona
========================================
Thread renamed by moderator to make it specific to the issue. On a forum where hundreds of people come seeking help, naming a thread "HELP ME PLEASE" is pretty much useless.

Hi,
If you have a downloaded version of Premiere Pro CC 2014 already running on the computer then it would automatically be licensed.
In Case you already uninstalled the application then try signing out of the Creative Cloud application and then sign back in you might be able to see Premiere Pro CC 2014 on the computer.
Please provide us with the exact version of your Operating System as well.
Thank You
Arjun

Paying for CC but stuck in Trial mode?

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