Paying for fast BB but getting the same rate as be...
Got a letter in the post wowing me with an offer of upgrading my pitiful 4Mb BB to over 13Mb. Upgraded 12th December. Ping went to about 30ms that day and the speed was 6Mb dl and about 1.2Mb upload. Decent start as I was told the speed would ramp up over the next week. Well...it didnt. In fact it went DOWN to 4-5Mb download and 0.9Mb upload with ping sitting at 45ms. I have called, was promised the line would be upgraded. First technician didnt bother turning up so 1/2 day off work wasted waiting for him. Next engineer who came turned our BB off for about 6 hrs and said he was upgrading the line. Speeds STILL did not improve. We are about 1mile away from the exchange but before any nay sayers start saying "Well you can't get good speeds that far away" my parents live on the SAME road at the SAME postcode and get 17-18Mb download and they were upgraded 2 days after us! I know this as I tested their BB obsessively and wondered why there is no problem with them but every problem with me. Getting incredibly sick of callingBT and getting the usual scripted response, only to hear NO word back. I have emailed twice to complain and I got a voicemail saying it would be sorted a few days ago and nothing since. Sky have also taken an interest and promise to get me the speeds I was told I could get as I am in their area. Tho I would rather stay and see if BT can sort this I must admit I am sorely tempted as I am getting about 1/3 of the speed I was promised, my parents who live a few doors down get the service I SHOULD be getting and noone seems to care...except about the monthly DD ofc.
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Hi rachaelmckerr,
Are you using Keith's link here: Helping forum members to help you
Are you also connected to the BT Retail Broadband network and not a different communication provider or using a mobile network to view the link?
I'm sure Keith will be able to help you as it's Keith personal website that he allows BT broadband customers use for tips and help guides on BT Retail service problems.
If you try and access the link from a non BT Retail network then it will not work.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Post Moved Paying-for-fast-BB-but-getting-the-sa...
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Hi rachaelmckerr,
Are you using Keith's link here: Helping forum members to help you
Are you also connected to the BT Retail Broadband network and not a different communication provider or using a mobile network to view the link?
I'm sure Keith will be able to help you as it's Keith personal website that he allows BT broadband customers use for tips and help guides on BT Retail service problems.
If you try and access the link from a non BT Retail network then it will not work.
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved. -
Do not seem to be able to backup iPad via iTunes on to my PC.
Message after connecting is "iTunes was unable to load class information from Sync Services, Reconnect or try later"
Have tried that but get the same result.
Remedies I've tried are:
wait and try again
reboot
reload iTunes
NB hp is a relatively new machine and has previously backed up quite happily.
Can anyone assist?RHoodnkt-
Try rebooting the iPad. Hold down both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. It takes a minute or two to restart.
Also be sure your iPad battery is not completely discharged.
Fred -
My problem - when syncing and error messages comes up: iTunes could not sync calendars to the iPhone because an error occurred while margin data." I've tried turning the phone off and back on, & tried both USB ports but get the same thing. What can I do next since it doesn't give me even one clue as to what the error would be?
Before I started to resync calendars one by one as suggested in the troubleshooting article, I remembered something that came up in a sync when I first attempted : a 'which one do you want to keep' message about a repeating calendar event, which came up with three options, one from Calendar, and two from iCal on the phone. I deleted that event, then went through the calendar resync one by one, and all seems OK now.
In Music there is a way to find 'ghost' items that show up as grayed-out on the menus, so that you can try to reassociate or delete them. It would be nice to have a similar way to work with Calendar!
Thanks for pointing me to the right article. -
I ran an iTunes update. It failed with the message "System Error. The program can't start because MSVCR80.DLL is missing from your computer. Try reinstalling the program to fix this problem." I tried reinstalling but get the same message. I looked in my Recycle Bin for that file name but there is none there. Is this a new file that iTunes wants?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99683) -
I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result
What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues -
Upgraded to 5.4 when opening lightroom get a message "encountered an error when reading from its preview cache and need to quite" tried this several time but get the same error message. Says Lightroom will attempt to fix the problem the next time it launches but that is not happening. How do it fix this?
Delete the preview cache using your operating system. It is a folder whose name ends with Previews.LRDATA. Do not delete the Lightroom catalog, which ends with .LRCAT
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I rented a movie on my Apple TV through iTunes. It shows that I rented it, but when I go to play it it there was an error, try again later. I have tried later, and later over days but get the same message! everything else plays, why not the movie (Maze Runner)?
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet -
I am having issues trying to start up with Mountain Lion on my 2010 Mac Mini. Here's the scenario:
1) After starting up, I get the usual gray screen with Apple logo.
2) After a few minutes, a darker gray screen scrolls down and in the middle of this is a black dialogue box with reversed (white) text. This text, in multiple languages, reads: "You need to restart your computer." Then it goes on to instruct on how to shut it down and restart it.
3) I follow this instruction, but get the same dialogue box over and over agin.
Any ideas?
Thanks and best wishes.If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Safe mode is slower than normal, and some things won’t work at all. Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the startup volume is on a software RAID, you can’t boot in safe mode. If you're able to boot, launch the Console application in any of the following ways: ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. ☞ Open LaunchPad. Click Utilities, then Console in the icon grid. Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
Updated itunes - windows quickly shuts it down and says something about "Data Execution Prevention". I followed the instrucxtions to a dead end. I have re downloaded it twice and used the repair files once but get the same result. It worked fine before I updated it to death.
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?
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When trying to pay for an app, i get the following message: "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?
You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I can't open my purchased films or view trailers in store. A note comes up to say iTunes has stopped working. It searches for a solution, is unsuccessful and closes the programme. I have uninstalled all programmes and reloaded but I get the same result. Any ideas?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.
Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions. -
I am trying to install itunes 11.1 but system says error occured run installer again...when I do I get the same thing again. Help
See if this helps you. <br />
https://support.mozilla.com/en-US/kb/unable+to+install+add-ons#Download_Error_228 -
Why does iTunes display the same album art for different songs, but from the same artist?
Hi,
a couple of days ago I decided I wanted all of my songs to have an album art. Before I didn't actually care, but since I discovered the view mode with the album arts at the top (the fourth one) I began searching for the right arts, since I like it this way.
I've stumbled upon a problem though. When I add two or more songs from the same artist, iTunes chooses to assign the same album art to the songs. It chooses the album art of the song I added first to my music library. How do I get it to show the proper album art?
I use a program called 'Mp3Tag' to change all the information of my songs. When it's just a single, I end up having an 'artist', 'title', 'genre' and 'cover'. The rest of the information doesn't bother me. With albums I add more information though.
Here's an example:
I added two songs, one being 'Usher - Climax (Kaskade Remix)' and the other one being 'Usher - Scream'. The one added first was 'Scream'. As you can see below, iTunes somehow assigns the same album art to both songs, while clicking on 'get info' clearly shows the songs have different album arts.
I discovered something else though:
When adding an 'album name' to the songs, they will show properly, as seen below. The thing is though, I don't want to add an album name. When I sync the songs to my iPod, my 'albums' list will show all of the songs as well, which I don't want.
Is there any way to solve this another way where iTunes won't sort by album, but by song title?
Thanks in advance.Can anyone please answer my question?
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