Paying for free BT NetProtect Plus on Broadband Op...

I originally had Broadband Option 1 and purchased BT NetProtect Plus. Since then I have upgraded to Broadband Option 2 and noticed on my last bill that it was an item being paid for (although it was still during free period). 
Is BT NetProtect Plus charged on Broadband Option 2 or should this be included in the broadband package and therefore not charged for. If so, how can this be rectified?

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

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    The Starbucks free WiFi is for iPhones, not iPods.
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    Hi there,
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    Is this what you mean...
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    Hi there,
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  • Does Apple have any plans on making an Iphone app to control Logic Pro like Motu has done for Digital performer? They make it for free which is a HUGE plus!

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