Payment and low balance

my account is in black. on my phone i can read that the sky account balance is too low. can anyone explain that? i've paid. i can't make calls. does anyone know a way to bypass all the web-instructions from skype, in order to get access to a human being? rgds john.

Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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    **   NOTEDITEMS         = ' '
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    Hi Uday,
    I am sending you the code i used for the creation a Zreport based on FBL5N. Please check if it can of any help.
    *& Report  ZFBL5N                                                      *
    REPORT  zfbl5n_new  .
    TABLES : bsid,knc1,lfc1.
    TYPE-POOLS: slis.
    TYPES: BEGIN OF ty_bsid,
              bukrs TYPE bsid-bukrs,
              kunnr TYPE bsid-kunnr,
              belnr TYPE bsid-belnr,
              buzei TYPE bsid-buzei,
              bldat TYPE bsid-bldat,
              blart TYPE bsid-blart,
              bschl TYPE bsid-bschl,
              shkzg TYPE bsid-shkzg,
              dmbtr TYPE bsid-dmbtr,
              augdt TYPE bsid-augdt,
              augbl TYPE bsid-augbl,
              zuonr TYPE bsid-zuonr,
              sgtxt TYPE bsid-sgtxt,
              zfbdt TYPE bsid-zfbdt,
              zterm TYPE bsid-zterm,
              zbd1t TYPE bsid-zbd1t,
              zbd2t TYPE bsid-zbd2t,
              zbd3t TYPE bsid-zbd3t,
              kkber TYPE bsid-kkber,
              bstat TYPE bsid-bstat,
              umskz TYPE bsid-umskz,
            END OF ty_bsid.
    TYPES: BEGIN OF ty_bsik,
             bukrs TYPE bsik-bukrs,
              lifnr TYPE bsik-lifnr,
              belnr TYPE bsik-belnr,
              buzei TYPE bsik-buzei,
              bldat TYPE bsik-bldat,
              blart TYPE bsik-blart,
              bschl TYPE bsik-bschl,
              shkzg TYPE bsik-shkzg,
              dmbtr TYPE bsik-dmbtr,
              augdt TYPE bsik-augdt,
              augbl TYPE bsik-augbl,
              zuonr TYPE bsik-zuonr,
              sgtxt TYPE bsik-sgtxt,
               zfbdt TYPE bsik-zfbdt,
    *         KKBER TYPE bsik-kkber,
              zterm TYPE bsik-zterm,
               zbd1t TYPE bsik-zbd1t,
              zbd2t TYPE bsik-zbd2t,
              zbd3t TYPE bsik-zbd3t,
              bstat TYPE bsid-bstat,
              umskz TYPE bsid-umskz,
            END OF ty_bsik.
    TYPES: BEGIN OF ty_final,
              belnr TYPE bsid-belnr,
    *         buzei TYPE bsak-buzei,
              bldat TYPE bsid-bldat,
              blart TYPE bsid-blart,
              chq TYPE bsid-zuonr,
              debit TYPE bsid-dmbtr,
              credit TYPE bsid-dmbtr,
              txt TYPE bsid-sgtxt,
              date TYPE bsid-zfbdt,
              kkber TYPE bsid-kkber,
              zterm TYPE bsid-zterm,
              augbl TYPE bsid-augbl,
              augdt TYPE bsid-augdt,
              flag TYPE c,
            END OF ty_final.
    TYPES : BEGIN OF gs_openbal,
              bukrs TYPE bapi3007_2-comp_code,
              kunnr TYPE bapi3007_2-customer,
              dmbtr TYPE bapi3007_2-lc_amount,
             END OF gs_openbal.
    DATA: it_bsid TYPE STANDARD TABLE OF ty_bsid,
           it_bsik TYPE STANDARD TABLE OF ty_bsik,
           it_final TYPE STANDARD TABLE OF ty_final.
    DATA: wa_bsid TYPE ty_bsid,
           wa_bsik TYPE ty_bsik,
           wa_final TYPE ty_final.
    DATA: w_days TYPE t5a4a-dlydy,
           w_month TYPE t5a4a-dlymo,
           w_year TYPE t5a4a-dlyyr,
           w_date TYPE p0001-begda,
           w_name1 TYPE kna1-name1,
           w_ort01 TYPE kna1-ort01,
           w_lifnr TYPE kna1-lifnr,
           w_dmbtr1 TYPE bsid-dmbtr,
           w_dmbtr2 TYPE bsid-dmbtr,
           w_dmbtr3 TYPE bsad-dmbtr,
           w_dmbtr4 TYPE bsad-dmbtr,
           w_opbal TYPE bsid-dmbtr,
           w_credit TYPE bsik-dmbtr,
           w_debit TYPE bsik-dmbtr,
           w_clobal TYPE bsik-dmbtr,
           w_credit1 TYPE bsik-dmbtr,
           w_debit1 TYPE bsik-dmbtr,
           w_clobal1 TYPE bsik-dmbtr.
    DATA: ld_yrper LIKE rwcoom-fiscper,
           kunnr LIKE kna1-kunnr,
           x_norm TYPE c,
           x_park,
           x_apar,
           x_merk,
           ok_code(4),
           wa_x001 LIKE x001,
           return LIKE bapireturn,
           line_count LIKE sy-loopc,
           number_of_records TYPE i,
           xindex LIKE sy-tabix,
           open LIKE knc1-um01s,
           temp(20),
           close LIKE knc1-um01s,
           gjahr LIKE bsid-gjahr,
           period LIKE bkpf-monat,
           f(1),
           v_char(2),
           closec(20),
           openc(20),
           debit LIKE bapi3007_2-lc_amount,
           credit LIKE debit.
    DATA : v_dmbtr LIKE bsid-dmbtr.
    *DATA : tot_debit LIKE t_ar-debit,
    *       tot_credit LIKE t_ar-credit.
    DATA : t_kna1 LIKE kna1 OCCURS 1  WITH HEADER LINE,
            t_knb1 LIKE knb1 OCCURS 10 WITH HEADER LINE.
    DATA ibsid LIKE bsid OCCURS 0 WITH HEADER LINE.
    DATA ibsad LIKE bsad OCCURS 0 WITH HEADER LINE.
    DATA ibsik LIKE bsik OCCURS 0 WITH HEADER LINE.
    DATA ibsak LIKE bsak OCCURS 0 WITH HEADER LINE.
    DATA : it_fieldcat_alv   TYPE slis_t_fieldcat_alv,
            wa_fieldcat_alv     TYPE slis_fieldcat_alv,
            is_layout_alv  TYPE slis_layout_alv,
            wa_layout_alv  TYPE slis_layout_alv,
            it_list_top_of_page TYPE slis_t_listheader,
            it_events TYPE slis_t_event,
            wa_events TYPE LINE OF slis_t_event.
    DATA : BEGIN OF ibukrs OCCURS 0,
               bukrs LIKE t001-bukrs,
              END OF ibukrs.
    DATA : BEGIN OF ikunnr1 OCCURS 0,
              kunnr LIKE knc1-kunnr,
             END OF ikunnr1.
    DATA : BEGIN OF ikunnr OCCURS 0,
               kunnr LIKE knc1-kunnr,
               bukrs LIKE t001-bukrs,
               lifnr LIKE lfc1-lifnr,
              END OF ikunnr.
    DATA: it_sort TYPE slis_t_sortinfo_alv,
           wa_sort TYPE slis_sortinfo_alv.
    DATA:    r_bschl TYPE RANGE OF bschl,
              wa_bschl LIKE LINE OF r_bschl.
    SELECTION-SCREEN BEGIN OF BLOCK b1 WITH FRAME TITLE text-001.
    PARAMETERS : p_kunnr TYPE bsid-kunnr OBLIGATORY,
                  p_bukrs TYPE bsid-bukrs OBLIGATORY.
    SELECT-OPTIONS: so_budat FOR bsid-budat .
    SELECTION-SCREEN END OF BLOCK b1.
    SELECTION-SCREEN BEGIN OF BLOCK b2 WITH FRAME TITLE text-002.
    PARAMETERS : p_normal AS CHECKBOX,
                  p_spl    AS CHECKBOX,
                  p_vendor AS CHECKBOX.
    SELECTION-SCREEN END OF BLOCK b2.
    PERFORM get_data.
    PERFORM process_data.
    *PERFORM calculate_openbal. " Commented by anish
    PERFORM calculate_open_bal.
    PERFORM calculate_closing_bal.
    PERFORM build_catalog_sort USING it_sort.
    PERFORM reuse_alv_events_get .
    PERFORM display_data.
    *&      Form  GET_DATA
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM get_data .
       SELECT bukrs kunnr belnr buzei bldat blart bschl shkzg dmbtr augdt augbl zuonr sgtxt zfbdt zterm zbd1t zbd2t zbd3t kkber
         bstat umskz FROM bsid
         INTO TABLE it_bsid
         WHERE bukrs = p_bukrs
          AND kunnr = p_kunnr
          AND budat IN so_budat.
       SELECT bukrs kunnr belnr buzei bldat blart bschl shkzg dmbtr augdt augbl zuonr sgtxt zfbdt zterm zbd1t zbd2t zbd3t kkber
        bstat umskz FROM bsad
        APPENDING TABLE it_bsid
        WHERE bukrs = p_bukrs
         AND kunnr = p_kunnr
         AND budat IN so_budat.
       SELECT SINGLE name1 ort01 lifnr FROM kna1
         INTO (w_name1 , w_ort01 , w_lifnr)
         WHERE kunnr = p_kunnr.
       IF p_vendor IS NOT INITIAL.
         SELECT bukrs lifnr belnr buzei bldat blart bschl shkzg dmbtr augdt augbl zuonr sgtxt zfbdt zterm zbd1t zbd2t zbd3t
         bstat umskz   FROM bsik
         APPENDING TABLE it_bsik
         WHERE bukrs = p_bukrs
           AND lifnr = w_lifnr
           AND budat IN so_budat.
         SELECT bukrs lifnr belnr buzei bldat blart bschl shkzg dmbtr augdt augbl zuonr sgtxt zfbdt zterm zbd1t zbd2t zbd3t
         bstat umskz  FROM bsak
        APPENDING TABLE it_bsik
        WHERE bukrs = p_bukrs
          AND lifnr = w_lifnr
          AND budat IN so_budat.
       ENDIF.
       SORT it_bsid BY bschl.
       DELETE  it_bsid WHERE bschl = '04'.
       DELETE  it_bsid WHERE bschl = '07'.
       DELETE  it_bsid WHERE bschl = '17'.
       DELETE  it_bsid WHERE bschl = '34'.
       DELETE  it_bsid WHERE bschl = '27'.
       DELETE  it_bsid WHERE bschl = '37'.
       SORT it_bsik BY bschl.
       DELETE  it_bsik WHERE bschl = '04'.
       DELETE  it_bsik WHERE bschl = '07'.
       DELETE  it_bsik WHERE bschl = '17'.
       DELETE  it_bsik WHERE bschl = '34'.
       DELETE  it_bsik WHERE bschl = '27'.
       DELETE  it_bsik WHERE bschl = '37'.
    ENDFORM.                    " GET_DATA
    *&      Form  PROCESS_DATA
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM process_data .
       DATA:okay       TYPE c VALUE space.
       w_month = '00'.
       w_year = '00'.
       SORT it_bsid BY bldat .
       LOOP AT it_bsid INTO wa_bsid.
         PERFORM check_item_ok  USING p_normal
                                      p_spl
                                      p_vendor
    *                               x_park
                                      wa_bsid
                                CHANGING okay.
         CHECK okay = 'X'.
         wa_final-belnr = wa_bsid-belnr.
         wa_final-bldat = wa_bsid-bldat.
         wa_final-blart = wa_bsid-blart.
         wa_final-txt = wa_bsid-sgtxt.
         wa_final-kkber = wa_bsid-kkber.
         wa_final-zterm = wa_bsid-zterm.
         wa_final-augbl = wa_bsid-augbl.
         wa_final-augdt = wa_bsid-augdt.
         wa_final-flag = 'C'.
         IF wa_bsid-blart = 'DZ'.
           wa_final-chq = wa_bsid-zuonr.
         ENDIF.
         IF wa_bsid-shkzg = 'S'.
           wa_final-debit = wa_bsid-dmbtr.
         ELSEIF wa_bsid-shkzg = 'H'.
           wa_final-credit = wa_bsid-dmbtr.
         ENDIF.
         w_credit = w_credit + wa_final-credit.
         w_debit = w_debit + wa_final-debit.
    ****** Net due  date
         IF wa_bsid-zbd1t IS NOT INITIAL.
           w_days = wa_bsid-zbd1t.
         ELSEIF wa_bsid-zbd2t IS NOT INITIAL.
           w_days = wa_bsid-zbd2t.
         ELSEIF wa_bsid-zbd3t IS NOT INITIAL.
           w_days = wa_bsid-zbd3t.
         ENDIF.
         IF w_days IS INITIAL.
           wa_final-date = wa_bsid-zfbdt.
         ELSE.
           CALL FUNCTION 'RP_CALC_DATE_IN_INTERVAL'
             EXPORTING
               date      = wa_bsid-zfbdt
               days      = w_days
               months    = w_month
               signum    = '+'
               years     = w_year
             IMPORTING
               calc_date = w_date.
           wa_final-date = w_date.
         ENDIF.
         APPEND wa_final TO it_final.
         CLEAR: w_days , w_date , wa_final .
       ENDLOOP.
       IF it_bsik IS NOT INITIAL.
         CLEAR: w_days , w_date.
         SORT it_bsik BY bldat.
         LOOP AT it_bsik INTO wa_bsik.
           wa_final-belnr = wa_bsik-belnr.
           wa_final-bldat = wa_bsik-bldat.
           wa_final-blart = wa_bsik-blart.
           wa_final-txt = wa_bsik-sgtxt.
    *    wa_final-kkber = wa_bsik-kkber.
           wa_final-zterm = wa_bsik-zterm.
           wa_final-augbl = wa_bsik-augbl.
           wa_final-augdt = wa_bsik-augdt.
           wa_final-flag = 'V'.
           IF wa_bsik-blart = 'DZ'.
             wa_final-chq = wa_bsik-zuonr.
           ENDIF.
           IF wa_bsik-shkzg = 'S'.
             wa_final-debit = wa_bsik-dmbtr.
           ELSEIF wa_bsik-shkzg = 'H'.
             wa_final-credit = wa_bsik-dmbtr.
           ENDIF.
           w_credit1 = w_credit1 + wa_final-credit.
           w_debit1 = w_debit1 + wa_final-debit.
    *******  Net Due date
           IF wa_bsik-zbd1t IS NOT INITIAL.
             w_days = wa_bsik-zbd1t.
           ELSEIF wa_bsik-zbd2t IS NOT INITIAL.
             w_days = wa_bsik-zbd2t.
           ELSEIF wa_bsik-zbd3t IS NOT INITIAL.
             w_days = wa_bsik-zbd3t.
           ENDIF.
           IF w_days IS INITIAL.
             wa_final-date = wa_bsik-zfbdt.
           ELSE.
             CALL FUNCTION 'RP_CALC_DATE_IN_INTERVAL'
               EXPORTING
                 date      = wa_bsik-zfbdt
                 days      = w_days
                 months    = w_month
                 signum    = '+'
                 years     = w_year
               IMPORTING
                 calc_date = w_date.
           ENDIF.
           wa_final-date = w_date.
           APPEND wa_final TO it_final.
           CLEAR: wa_final.
         ENDLOOP.
       ENDIF.
    ENDFORM.                    " PROCESS_DATA
    *&      Form  DISPLAY_DATA
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM display_data .
       wa_fieldcat_alv-fieldname = 'BELNR'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-003.
       wa_fieldcat_alv-outputlen = '11'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'BLDAT'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-004.
       wa_fieldcat_alv-outputlen = '13'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'BLART'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-005.
       wa_fieldcat_alv-outputlen = '02'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'CHQ'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-006.
       wa_fieldcat_alv-outputlen = '09'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'DEBIT'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-007.
       wa_fieldcat_alv-outputlen = '15'.
       wa_fieldcat_alv-do_sum = 'X'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'CREDIT'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-008.
       wa_fieldcat_alv-outputlen = '15'.
       wa_fieldcat_alv-do_sum = 'X'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'TXT'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
       wa_fieldcat_alv-seltext_l = text-009.
       wa_fieldcat_alv-outputlen = '50'.
       APPEND wa_fieldcat_alv TO it_fieldcat_alv.
       CLEAR wa_fieldcat_alv.
       wa_fieldcat_alv-fieldname = 'DATE'.
       wa_fieldcat_alv-tabname = 'IT_FINAL'.
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          it_fieldcat                    = it_fieldcat_alv
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    *   IT_SPECIAL_GROUPS              =
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          it_events                      = it_events
          i_save                            = 'A'
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           t_outtab                       = it_final
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          program_error                  = 1
          OTHERS                         = 2
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    *      is_layout                         = wa_layout_alv
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    *  <--  p2        text
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