Payment document reversal at the time of invoice reversal

Hi,
We are facing a problem of payment document getting reversed at the time of invoice reversal in FICA in IS-U. We had raised a query with SAP twice and they had asked fro two notes to be applied. But still it is not working. Has anybody faced such a problem in IS-U or can anybody suggest any solution for this.
Thanks in advance.
Regards,
Purab Shah

Hi,
Thanks for your reply. The user is using the t-code EABICO for reversing the invoice which is resulting in the reversal of the payment document which should not happen as the clearing document has not been reset. SAP had instructed the notes 920467 & 965639 to be applied but inspite of applying the notes the problem still persists. The effects of the problem are:
1) the customer does not get tge credit of the payments he has made.
2) due to reversal bank reconciliation is not possible.
Kindly advise.
Thanks,
Purab

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