Payment error - Creative Cloud Renewal Subscription

It's been over a week now, and twice customer service has not been able to help me with this issue.
My first monthly payment of my renewal subscription hasn't gone through. It keeps saying Payment error. Last month was fine and there is more then an enough on my credit card to pay for this month. So what is going on?
It's a Prepaid credit card and it worked for the passed months.

Hi Cobaltfox,
Please clear your browser cache or try a different browser, such as Chrome, and then sign in to your Creative Cloud account to update the information. (http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html)
In case you are still facing issue, it is best to contact Adobe support http://www.adobe.com/company/contact.html,
Please request for getting connected to the authorised Team which deals with Credit Card updation as we have a dedicated support for Billing issues.
Regards,
Rajshree

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Payment error - Creative Cloud subscription

There has apparently been a payment error and my subscription has been cancelled by Adobe. I would still like to subscripe and use the creative cloud. How do I resolve this issue?
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Do you have more information on the payment error? Did you receive an email or are you seeing this on your Adobe account page? Please email me at [email protected] and we will ge the issue resolved.

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We are now going on 8th day where 2 out of 6 frontend employees cannot access Creative Cloud.
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We have a case with Volume licensing Case : 0213249067
also Technical case: 185659959
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8th day in a row.
Embarrassing.

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your system cannot process my payment for Creative Cloud subscription.
I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

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While downloading the creative cloud (lightroom) subscription I am getting error a 12e5

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Creative Cloud- Renewing License with Activation Code

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Hi Jaz,
Please refer to the help document below to fix this issue:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
You may also refer to the threads below where this issue has been addressed:
Renew Subscription Error Creative Cloud
Re: "Renew your Subscription"
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Cancel creative cloud annual subscription

I would like to cancel my creative cloud annual subscription. Agreement states that I have to pay 50% of remaining contract. If there are 8 months left until next renewal, I pay 4 months. Does that mean I have access for the 4 months that I pay for?
Also, there is an over 1 hour wait on the phone. Why can't I cancel online?

hi Zedstudio,
If you signed-up for a 12-month contract, and cancel mid way, there is indeed a billing for 50% of the remaining contract obligation. You won't be able to sign in to Creative Cloud applications after you cancel your contract.
You can cancel this online as well by using the Chat instead of Phone. I hear the response time on the Chats is much quicker. Also you can get a record of the chat emailed to you at the end, so you personally have a record of the conversation that took place.
The Chat link is just above the Phone link at the bottom of the page, once you've clicked Still Need Help? Contact Us link. Contact Customer Care Note that you must be logged in with your Adobe ID and password that is associated with your account to see these details.

I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able

I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able to continue upgrading this excellent product. It will be for me too expensive at the minimum cost of £9 per month. The additional services that CC brings are personally of no relevance or usefulness. Adobe should be prepared to support existing users who are, like myself, non commercial, amateur photographers by giving them the simple opportunity to upgrade to Lightroom 6 as a standalone, perpetual licence product. As a member of a camera club I know my co-members who use Lightroom are equally disappointed by this move to a subscription-only service.

john beardsworth wrote:
John Waller wrote:
However, Adobe will soon introduce Cloud only features into Lightroom CC for which LR6 (perpetual license) owners will have to wait until LR7 (paid upgrade).
That is possible, John, but it is only speculation on your part. Might, not will.
kwdaves wrote:
There is a "Lightroom 6" upgrade available for US $79 if you have a valid license for any of the earlier versions. From what I can tell, the only difference between Lightroom 6 Full, Lightroom 6 Upgrade and LightroomCC is in the license. The download file is the same.
Other differences - with CC you get LrMobile/LrWeb and they throw in a free copy of Photoshop too.
Yes, but when I bought my standalone license and clicked on the "Download" button it took me to the LightroomCC page. The downloaded file is named Lightroom 6, but in the CC app the installed program is LightroomCC (2015).

I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

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"Some problem" is really not much information
Some links that may help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

How to cancel Creative cloud trial subscription?

Can anyone tell me how to cancel Creative cloud trial subscription???

Hi esetibej,
Trial are only accessible for 30 days, after that you can uninstall the product from your computer. And if you wish to purchase CC subscription then you can go to https://creative.adobe.com/plans
^Ani

How do I make payment for Creative Cloud when monthly payment declined?

How do I make payment for Creative Cloud when monthly payment declined?

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

I have made payment to Creative Cloud but still it is showing that trial version is expired. Please asist.

We have made payments to creative cloud using our credit card and payments are going from my credit card but still we are unable to access the software.

Hi,
You can try this:
Uninstall Adobe Creative Cloud.
For Windows:
Open the Windows Control Panel > Programs And Features.
For MAC:
Open Finder and go to /Applications/Utilities/Adobe Installers.
After Uninstall navigate to the OOBE folder.
Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete OOBE folder.
Download Creative Cloud Reinstall and Sign in .
https://creative.adobe.com/products/creative-cloud
Help articles:
Access hidden user library files | Mac OS 10.7 and later
You can also try:
Re: creative cloud software says my free trial has expired, but I have a paid subscription

Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription.

Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription. It asks me to confirm again and again, but when I do come across the same problem as soon as I try to open the program.

That isn't help me. My problem is:
1. When i try to start illustrator it says validating software license
2. Then it says Your trial has expired
3. Then i sign in required with my Adobe ID
4. It says thank you and ask me to click continue to enjoy the licensed software
5. When i try to open illustrator it starts again asking validating software license….
I've removed already oobe and reload software but it doesn't help. What i have to do?

Why was I charged tax on Creative Cloud mid-subscription?

I subscribed to Creative Cloud in April 2013. Monthly payments on my statement were $29.99 until the October 2013 payment. For that invoice, there was an additional amount of $1.02 for tax. Considering that I had just receievd an email about the security breach at Adobe and subsequently changed my password, I contacted Adobe support via chat to investigate this change in my monthly charges. The rep (Victor) could not provide an answer as to why, at this particular time, the tax started to be applied to my subscription. He repeatedly informed me that I needed to fill out a tax-exempt form in order for this to be cleared up. Which never answered the question of why the tax appeared mid-subscription. If there is some valid reason (e.g., my state, Colorado, started collecting sales tax for online purchases beginning in October), I will gladly pay the tax. I cannot seem to verify anything with the state government. I am just trying to get an answer about why the tax started when it did. Thanks. Chris

Hi everyone,
I heard back from Adobe's billing department why this occurred. Adobe registered to start collecting sales tax in the following eight US states where we had not previously. This change went into effect in the September or October of this year. These are the states where Adobe started collecting tax where it wasn't previously:
·         AL (Alabama)
·         AR (Arkansas)
·         LA (Louisiana)
·         MS (Mississippi)
·         ND (North Dakota)
·         SD (South Dakota)
·         WY (Wyoming)
·         WV (West Virginia)
The change was also mistakenly applied to AK (Alaska) and CO (Colorado). Customers in these two states which were charged in error are being credited back the amount of the incorrect tax charges. I will post back once this is completed.
Sorry for the inconvenience,
-Dave

Have questions about your Creative Cloud or Subscription Membership?

You can find answers to several questions regarding membership to our subscription services. Please see Membership troubleshooting | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html for additional information. You can find information on such topics as:
I need help completeing my new purchase or upgrade.
I want to change the credit card on my account.
I have a question about my membership price or statement charges.
I want to change my membership: upgrade, renew, or restart.
I want to cancel my membership.
How do I access my account information or change update notifications?

Branching to new discussion.
Christym16625842 you are welcome to utilize the process listed in Creative Cloud Help | Install, update, or uninstall apps to install and evaluate the applications included with a Creative Cloud Membership. The software is fully supported on recent Mac computers. You can find the system requirements for the Creative Cloud at System requirements | Creative Cloud.

Payment error - Creative Cloud Renewal Subscription

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