Payment error - Creative Cloud subscription

There has apparently been a payment error and my subscription has been cancelled by Adobe. I would still like to subscripe and use the creative cloud. How do I resolve this issue?
Kirsty

Do you have more information on the payment error? Did you receive an email or are you seeing this on your Adobe account page? Please email me at [email protected] and we will ge the issue resolved.

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Your system cannot process payment for Creative Cloud subscription

Greetings,
your system cannot process my payment for Creative Cloud subscription.
I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

I've tried 4 of my credit cards. It doesn't work.

Payment error - Creative Cloud Renewal Subscription

It's been over a week now, and twice customer service has not been able to help me with this issue.
My first monthly payment of my renewal subscription hasn't gone through. It keeps saying Payment error. Last month was fine and there is more then an enough on my credit card to pay for this month. So what is going on?
It's a Prepaid credit card and it worked for the passed months.

Hi Cobaltfox,
Please clear your browser cache or try a different browser, such as Chrome, and then sign in to your Creative Cloud account to update the information. (http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html)
In case you are still facing issue, it is best to contact Adobe support http://www.adobe.com/company/contact.html,
Please request for getting connected to the authorised Team which deals with Credit Card updation as we have a dedicated support for Billing issues.
Regards,
Rajshree

Payment Error - Creative Cloud

I get an payment error in connection with one of my employees. How do we proceed to fix this?

We are now going on 8th day where 2 out of 6 frontend employees cannot access Creative Cloud.
This is unacceptable. We have been in contact with Adobe support daily, no answer just escallations.
We have a case with Volume licensing Case : 0213249067
also Technical case: 185659959
They do not get back to us.
Our payment details have been updated and verified, we have been changed for the 4 team members but not all 6.
2 of our emplyees cannot work.
8th day in a row.
Embarrassing.

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco

Monthly Creative Cloud subscription payment has nearly doubled without notice

I have had a Creative Cloud subscription since it was introduced. Since November, the monthly payment has nearly DOUBLED. Why is this, and why wasn't I notified before this happened? I don't use all of the software, and cannot justify a nearly 100% increase in payment for the service.

This is an open forum, not Adobe support... Adobe support may be able to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Unable to unsubscribe from my Creative Cloud subscription.

Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
We're sorry, something seems to be wrong on our end. Please try again later.
I have attempted this both in Firefox and Chrome with the same result in each.

Hi - thanks for reporting this. I have gone ahead and stopped your membership. You will continue to have access until 27 May, 2013.
Kind regards
Bev

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Creative Cloud subscription won't renew

On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
Any help or suggestions?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Photoshop CS6 installation failing with Creative Cloud Subscription

I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
[ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Checksum validation failed for segment 510
[WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Some Error has come during download operation with Error type - -60, and Error Code - 417
I have about 60GB of free hard drive space, so I know I am not running out of space for installation.
I do not see an alternative way of downloading other than the Adobe Application Manager. If I go to my orders page on Adobe.com and click download for Photoshop CS6 it just opens the Application Manager and begins downloading from there.
I have downloaded and installed Illustrator and Flash Professional using the Application Manager without issue.

Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
Interestingly, my colleague experienced the exact same problems on his (Mac) system, which is running same OS.
I got around all this by downloading Photoshop from the CS6 direct download page using the link you provided, for which many thanks.

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

Hello,
My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
I have a deadline tonight, and really REALLY need indesign to work!!!.
Please help me!!
I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
Arteau / Kezumi

I'm having the SAME PROBLEM!!!
I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
"Your Trial Has Expired… Become a member…, etc".
My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
Thanks for any help you can give!
~Kim

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

I have bought creative cloud subscription but it will not download app onto y desktop

i have bought creative cloud subscription but it will not download app onto my desktop.
Can anyone help me?

We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
Mylenium

Payment error - Creative Cloud subscription

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