Payment Error - Creative Cloud

I get an payment error in connection with one of my employees. How do we proceed to fix this?

We are now going on 8th day where 2 out of 6 frontend employees cannot access Creative Cloud.
This is unacceptable. We have been in contact with Adobe support daily, no answer just escallations.
We have a case with Volume licensing Case : 0213249067
also Technical case: 185659959
They do not get back to us.
Our payment details have been updated and verified, we have been changed for the 4 team members but not all 6.
2 of our emplyees cannot work.
8th day in a row.
Embarrassing.

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Payment error - Creative Cloud subscription

There has apparently been a payment error and my subscription has been cancelled by Adobe. I would still like to subscripe and use the creative cloud. How do I resolve this issue?
Kirsty

Do you have more information on the payment error? Did you receive an email or are you seeing this on your Adobe account page? Please email me at [email protected] and we will ge the issue resolved.

Payment error - Creative Cloud Renewal Subscription

It's been over a week now, and twice customer service has not been able to help me with this issue.
My first monthly payment of my renewal subscription hasn't gone through. It keeps saying Payment error. Last month was fine and there is more then an enough on my credit card to pay for this month. So what is going on?
It's a Prepaid credit card and it worked for the passed months.

Hi Cobaltfox,
Please clear your browser cache or try a different browser, such as Chrome, and then sign in to your Creative Cloud account to update the information. (http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html)
In case you are still facing issue, it is best to contact Adobe support http://www.adobe.com/company/contact.html,
Please request for getting connected to the authorised Team which deals with Credit Card updation as we have a dedicated support for Billing issues.
Regards,
Rajshree

I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

"Some problem" is really not much information
Some links that may help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

How do I make payment for Creative Cloud when monthly payment declined?

How do I make payment for Creative Cloud when monthly payment declined?

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Your system cannot process payment for Creative Cloud subscription

Greetings,
your system cannot process my payment for Creative Cloud subscription.
I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

I've tried 4 of my credit cards. It doesn't work.

I have made payment to Creative Cloud but still it is showing that trial version is expired. Please asist.

We have made payments to creative cloud using our credit card and payments are going from my credit card but still we are unable to access the software.

Hi,
You can try this:
Uninstall Adobe Creative Cloud.
For Windows:
Open the Windows Control Panel > Programs And Features.
For MAC:
Open Finder and go to /Applications/Utilities/Adobe Installers.
After Uninstall navigate to the OOBE folder.
Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete OOBE folder.
Download Creative Cloud Reinstall and Sign in .
https://creative.adobe.com/products/creative-cloud
Help articles:
Access hidden user library files | Mac OS 10.7 and later
You can also try:
Re: creative cloud software says my free trial has expired, but I have a paid subscription

*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Unknown Server Error – Creative Cloud – cannot log in

Hi there,
I'm unable to sign in to creative cloud due to an 'Unknown Server Error'.
Is anyone else getting this?
I've tried resetting my password to no avail though.
I'm able to log in fine on the Creative Cloud site but I can't use the creative cloud app on my desktop.
I've tried logging in a couple of times and I've tried to restart my machine as well.
I've turned off anti-virus scanning just in case, but I can't get it to work.
I've already installed the CC software on to my work machine with no errors like this.
John

I cant even see a adobe file there? Users\ {User Name} \AppData\Local\
All files are viewable!
I have uninstalled all adobe programmes and reinstalled CC programme, but still get the server error and cant see the adobe file in anywhere to delete or rename OOBE file.
What do I try now??
OK I found the solution - go to bed and look in morning. I had to choose diffrent users as creative cload was not installed in default user.
THANKS

Installation error - Creative Cloud error code 50

I have purchased InDesign and am unable to install because I keep getting errors during installation. One of the errors is Creative Cloud error code 50. How can I install InDesign without the Creative Cloud? How can I install InDesign?

Hi candyheart83,
Please follow Error "Failed to Install" Creative Cloud Desktop application to troubleshoot the issue.
You can also go through this thread Re: Error code 50 .
Thanks,
Saurabh Rai

I made payment for Creative Cloud but order doesn't show on my account. Only the free trial shows when I am going into my account. What can I do?

I made a payment with my credit card for Creative Cloud. I have confirmation of payment on my phone by on the name to Digital River Luxembourg. Did the payment went to the right place?
When I enter my Adobe account doesn't show any order purchase or any order pending?
What can I do?

Moving this discussion to the Adobe Creative Cloud forum.
Tumaaka if you are facing difficulties placing your order then please contact our support team directly at Get help with orders, refunds, and exchanges.

Creative Cloud - error Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

Hi, I'm receiving the above error when trying to update Creative Cloud.
Thanks Tania

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Error: Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

I can't seem to contact customer support. I'm sent in circles on the web site.
What do I need to do to update creative cloud?@

Hi There,
Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
Thanks,
Atul Saini

Unknown server error - creative cloud login

For the past week I have got the following message when trying to log into creative cloud: 'unknown server error. Sign in is currently unavailable. We are unable to access your account. Please try again later.' I am able to access my adobe account via the website but can not download any updates without creative cloud login working. Please help.

Which operating system do you have?
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

Error Creative Cloud

why in my creative cloud, in the "Apps" section there's written "download error" ???

We can't know. You have not provided any system information or other useful technical details.
Mylenium

Payment Error - Creative Cloud

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