Payment error credit card doesn't match records?

I can't update my apps. Keep getting error code saying credit card doesn't match bank records or doesn't match card on file?

Hello Shutterbug2011,
You may need to update your payment information.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Cheers,
Allen

Similar Messages

Your credit card does not match your bank's records

your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
Eric

As a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX.

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff . I received an email stating that Adobe could not release the payment and that

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff .
I received an email stating that Adobe could not release the payment and that I should validate the method of payment , tried to insert another card number but the system does not accept the security VAT reporting error message. How do I validate my license with association staff and confirm the payment card?

Hi Daniel,
For any sort of payment related matter, kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

I'm trying to pay an app and my acount doesn't work with my payment method (credit card)

Last december I bought the iDraw app for iPad and the charge of my credit card doesn't work, my credit card is ok, but my iTunes account don't let put another type of credit card to do the payment for the app.
Please help me because I can't download any app or update them.
Thanks

DELETING APPS
Touch the app and hold your finger down until all the apps start to jiggle. You will see a circled "x" in the upper left corner. Tap it to delete an app. When done press the Home button.
You cannot delete any pre-installed iOS app.
If there is No 'X' on any apps you have Downloaded... then check in Restrictions... Settings > General > Restrictions > Deleting Apps = Off / On
If the app is in iTunes, then you delete the app in iTunes (Select the App and Press Delete on your Keyboard). If you then sync with your iDevice, the app will also be deleted from your iDevice.

IOS7 Safari error Code: "invalid Input Data. No javascript allow." On payment by Credit cards. Pls help

Its Not possible to make any payment by Credit Card. After filling in the Data Form and continuing to finish the payment an error window appears Witz the Text " invalid Input Data. No javascript allow..." Orher Browsers are working well.
How can i fix this Problem

Its Not possible to make any payment by Credit Card. After filling in the Data Form and continuing to finish the payment an error window appears Witz the Text " invalid Input Data. No javascript allow..." Orher Browsers are working well.
How can i fix this Problem

I would like to know which bank is accepted as payment through credit card in istore

I would like to know which banks is accepted as payment through credit card in istore
Im planning to buy macbook air

You don't say where you are. Apple's Help pages for the USA store say:
The Apple Online Store U.S. accepts credit, debit, or check cards associated with a billing address within the 50 United States and the following U.S. territories:
American Samoa
Armed Forces Africa
Armed Forces Americas
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific
Guam
Northern Mariana Islands
Palau
Puerto Rico
U.S. Virgin Islands
In the U.S., we accept:
American Express
Discover
MasterCard
Visa
(end quote). The bank actually issuing a card such as Visa or MasterCard is immaterial.
In the UK Apple accepts
VISA
MasterCard
American Express
Maestro/Switch
Solo
both credit and debit cards.

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

Vendor Payments using Credit Card

We are trying to use credit cards as a payment method in F110 for vendor payments. Does anyone have any documentation or please share your experiences on paying vendors using credit card?
Process would be : Pay vendors using Corporate credit card and then pay credit card company.

I would set up a GL account for the credit card company and use it like a bank account, assigning it to the payment method credit card in bank determination in FBZP. Then you can use F110 to clear the vendor items and credit the credit card account. You probably pay the credit card company by direct debit so this can be posted aginst the GL account directly from the bank statement.

FPY1 - Payment on Credit Card

Hi dudes,
FPY1 will be running on background for definitely (unless debug mode), is it correct ?
Now I am facing a problem. If I need to execute it in payment mode Credit Card, I need the "enter credit card data" interface to be prompt out. However, running FPY1 is background is impossible to trigger the call out screen on entering credit card data.
So, is it there is no possibility for me to get the credit card data from user input? is it any other user exit for me to modify the 'Payment Data' tab in order to get those credit card info ?
Thanks for the helps in advance.
Cheers,
Isaac.

Unfortunately I can't. I don't work for Adobe and have no visibility as to what may be happening. You should reach out to the support team through the second link I provided. After you select any option from the drop down menu, there is an I still need help button. Click that and you should be able to start a chat session with someone at Adobe.

Payment with credit card

Hello
In the incoming payemnt screen for credit cards fields are mandatory and it slows down the data entry
Example you have document n° or expiry date to register
How can we make these fields not mandatory so the data entry is faster
Thank you

Hi,
If you select payment by credit card, it is common sense you have to given those mandatory info. How could a credit card transaction be completed without those info?
Thanks,
Gordon

Error 5002 - Changing Credit Cards Doesn't Help

Anyone fix this? I've tried a new credit card, as well as choosing None. Doesn't seem to work on my Macbook, but I can still purchase on my iPhone.
Help please!

Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store

ITunes Sign In - Credit Card Does not Match Address

Hello -
I'm new and logged onto itunes for the first time.
1) I wanted to redeem a gift card, but when I logged in the program asked for my credit card info
2) I then typed it in (want to use Amex) but I got one error that stated my area code needed to be 3 digits. Then I hit the button again, and got an error that stated my bank account information does not match my address.
Has anyone had this problem? My boy friend did buy the ipod for me, does this matter?

Aloha, Carine!
Unfortunately, a gift card is not a valid form of payment for the Music store. iTunes uses the credit card info to verify your location, and as a gift card doesn't have the same address info as you do (it will have an address for the corporation that issued it), iTMS is unable to verify your address.
You may, however, use that gift card to buy a pre-paid iTunes card (I see them in the checkout lines of many stores) which you can use on iTunes, and even to set up an account.
Hope that helps!

Outgoing payment via credit card

Hi,
We recently implemented SAP Business one and I have no idea how to handle the credit card transactions when we payout our vendors using Amex. How does SAP handle the credit card transactions, paying to the vendor and payingback to Amex. Can somebody help me.
Thanks.
Abdul...

Hi Abdul,
When you get the vendor invoice, create your own purchase invoice.
1 Then go to Banking Outgoing payment. Search for the Vendor, it brings up the open invoices. Select the invoice, then right click to choose Payment Option or the Money bag icon on the top tool bar.
2 From the payment screen choose the Cheque Tab and enter the amount and Click on Add. A check number of 0 means, it picks up the next number from banking setup during check printing. Automatically a check has been created.
3 Now go to banking ->Checks for payment, and pull up the last record. You can see your check that is ready for printing.
Note: Housebank and matching accounts need to be defined first.

Offline payment processing credit card payments failing

Hey guys...I've been struggling with this strange behavior on a clients site that I just can't seem to figure out. It's a basic shop through and through and we're using offline processing for his payments. I've never had any issues with this before but for whatever reason, everytime a user fills out the registration for purchase form, I'm getting a credit card processing failure error.
The gateway is setup properly, the form is using the Credit Card Processing (ie: NOT update CC info) fields, and no fields are missing. I'm baffled. Any ideas?

nevermind...I was using options for a select fieldset that had different values than what BC uses...stupid mistake

Error Code: -2028 :[OACT] , 'No matching records found (ODBC -2028)'

Hi,
I am trying to add Outgoing payment based on an invoice through the DI API but I got an error"[OACT] , 'No matching records found (ODBC -2028)". I was just using the SAP Business One 2005 Demo data to set all the value. The C# code is below:
public static void AddOutgoingPayment(SAPbobsCOM.Company company){
     SAPbobsCOM.Payments vPay = (SAPbobsCOM.Payments) company.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oVendorPayments);
     vPay.CardCode = "V23000";
     vPay.CardName = "Anthony Smith";
     vPay.Address = "1901 Maynesboro Drive, Suite 200, Camden PA 19065, USA";
     vPay.JournalRemarks = "Outgoing - V23000";
     vPay.DocDate = DateTime.Today;
     vPay.DocType = SAPbobsCOM.BoRcptTypes.rSupplier;
     vPay.CashSum = 100000;
     vPay.DocCurrency = "USD";
     vPay.CheckAccount = "_SYS00000000002";
     vPay.DocObjectCode = SAPbobsCOM.BoPaymentsObjectType.bopot_OutgoingPayments;
     //Purchase Invoice
     vPay.Invoices.DocEntry = 21;
     vPay.Invoices.DocLine = 0;
     vPay.Invoices.InvoiceType = SAPbobsCOM.BoRcptInvTypes.it_PurchaseInvoice;
     vPay.Invoices.SumApplied = 100000;
     //Check
     vPay.Checks.AccounttNum = "100-3443-7867";
     vPay.Checks.BankCode = "BOA";
     vPay.Checks.Branch = "54";
     vPay.Checks.CheckNumber = 389;
     vPay.Checks.CheckSum = 100000;
     vPay.Checks.Details = "Check";
     vPay.Checks.DueDate = new DateTime(2006,3,1,0,0,0,0);
     int returnVal = vPay.Add();
     int errCode;
     string errMsg;
     if(returnVal != 0){
          company.GetLastError(out errCode, out errMsg);
          string msg = string.Format("Error Code: {0}; Error Message: ", errCode, errMsg);
          Console.WriteLine(msg);
          return;
          Console.WriteLine("Successfully Add outgoing payment!");
I am confused why I get this error and would appreciate if anyone can help me out.
Thank you in advance,
Sunny

Hi Sunny,
The quickest way to resolve this may be to try and enter the transaction manually using the same data you are testing in code. It looks like there's incomplete company setup (my guess is GL account determination but it could be a number of things).
If you can enter the transaction manually then you are not populating all required fields in code before attempting to add it.
Hope this helps,
Owen

Payment error credit card doesn't match records?

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