"Payment failed" message paying with PayPal

Thread: 1168043
Description: Some users are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us.
This can be sorted out by our team, please just head over to our contact form while we investigate this issue. Thanks!

This can be sorted out by our team, please just head over to our contact form while we investigate this issue. Thanks!

Similar Messages

Used wrong payment method when paying with PayPal account!

Hello, Okay so I bought tickets on StubHub and when it asked me how I would like to pay, I checked my PayPal account. But it never said which payment method from PayPal it would charge. I have my PayPal Credit as my default payment method so I assumed it would have been my PayPal Credit account that gets charged. But now I see that a hugh amount was debited out of my bank. I wanted to use my PayPal Credit account to pay because it's such a hugh amount. My question is; can I transfer the payment to my PayPal Credit account and get the money credited back to my bank account? I would like to pay incrementally and I can't afford to give up such a hugh amount all at once. I'm afraid I'll have to cancel the payment if I can't do that. Please help!!! Thanks!

This user, lucidbydesign, claims you always get a None option in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/15470983

Why when trying to pay with Paypal for new registration of Individual Developer, Paypal ask for a CC?

Hi,
I'm trying to register for Individual Developer account from The Netherlands, Europe for 14 Euro but when choosing Paypal, there is only an option to add a credit card to Paypal. I have enough credit in my Paypal (over 22 Euro).
How to pay with Paypal?
Can someone else pay for my registration with their CC or should Paypal be possible?
Please advise. I have a paid app I want to upload and there is also a free version of it.
Kind regards,
Sebastian

Hello Sebastian,
If PayPal is available in your region then you'll be allowed to enter your PayPal information to make the payment; however, if PayPal is not available in your region then you'll be asked to add a
credit card. If you have more questions please reach out to
Dev Center Support for assistance.
-Miles
Windows and Windows Phone Dev Center Support
Send us your feedback about the Windows Platform

Can't pay with paypal

I'm having problem with paying with PayPal on eBay. When I choose to pay with PayPal there's no option to pay without topping up or by credit card. I'm sure i have enough money on my acc. Do you know how to deal with it?
Thank you, Zelgo now is everything fine.. dont know where the problem was

Paypal is not available for use on the iTunes Store in all areas. Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support. If you don't see it then it's probably not available in your area.
If you don't currently have a payment method on file, you won't be able to buy something that's greater than your remaining iTunes Store credit balance. If you do have a payment method set up, your store credit will be used, and the remaining cost will be charged to that payment method.

HT1918 Can I pay with PayPal?

I can't figure out how to change my billing preference to paying with PayPal. It does not seem to be an option to pick.

PayPal is an option in the US iTunes Store only. If you're in another country, that's not an available payment option for you.
Regards.

How can I pay with paypal ?

Hi,
I wanted to know how to pay with Paypal on iTunes ?
Thanks for reading.
Alex

Hello Alex,
To add PayPal as your payment method for the iTunes Store, you will need to update your billing information on the computer. You can update your billing information in iTunes following these steps:
Changing your account information using a computer:
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password, then click the Sign In button.
Choose Store > View My Account.
Enter your account password, and click the View Account button.
To update your name, billing address, or payment information, follow these instructions:
From the Apple Account Information page, click the Edit Payment Information button.
Edit the information that you would like to change.Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section.
Click the Done button once you've updated all of your information.
You can find the full article here:
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
Thank you for using Apple Support Communities.
Best,
Sheila M.

Pay with PayPal without Creditcard

Hi,i'm glad to see that Spotify is now avaible in Germany.I would like to use the Premium Membership, but if i try to pay with PayPal i still needa credit card. Why is it not possible to use PayPal without a credit card, but with a "normal" bank account?

Jude wrote:
>> why would Spotify accept Paypal payments and then block the most common means of online payment?
>I'm not sure of the technical details, I'm afraid, but a PayPal account is not enough to establish the country of permanent >residence - unless the account is connected to a bank card. Well, an actual German bank account should value at least as much as a credit card. Funny side note, a foreign Paypal account can be easily established with a fake address and *any* credit card. Heck, that's how I payed for Spotify before it became available in Germany :o)
>> Maybe you just weren't aware of the fact that using credit cards is quite uncommon in Germany, especially for younger people.
> I have to emphasise that a credit card isn't required. I don't have a credit card, and probably never will. I use> a debit card. The debit cards people use are usually Maestro or V-Pay based and *not* suitable for any online activity. It's not Visa or Mastercard, though some functions are linked to those companies. To pay online, people use the bank account associated with that card.
> We will be working to get additional methods of payment available. In Scandinavia, for instance, you can pick up pre-paid > codes for Unlimited and Premium from your local newspaper shop.Well, while it doesn't concern me personally I'd still be curious to find out why Spotify would disable Paypal in connection with a German bank account (and I just checked, I can only add a German account for direct debit in Paypal). As mentioned above, I can however add any credit card, from any country ... so country of residence restrictions can't really be the issue here.

HT201303 Paying with paypal

Paying with paypal is it possible?!

why US Only?
i sell online with 4 stores and do extremely well with paypal
Im in Thailand and it works perfectly.
I have a saved shopping cart here and would buy movies and music in itunes all the time, but cant as i only use paypal Thailand banks wont issue a credit card to even a multi millionaire if hes foreign, so paypal is the only internatiinally trstworthy option
i am apple user have many apple products but i cant even download a song movie or single app because there is NO way to pay
there are milions of itunes and apple users justy like me.. think of all that extra money apple and let yourt users actually be able to BUY someting.. not only the 3% of the world with a credit card
How totally dumb and frustrating it is to see a store that has loads of stuff you want to buy and they are too dumb to even find a way to take my money
a store totally full up with stuff you really want, but can't buy in any method. Even phne the online assistance can not make a 150 thousand baht sale to me because no way of accepting the money. Seheez if my online store didnt take paypal that would be 20 thousand bucks a month less for me.. and im an individual entrepreneur.. just imagine how many hundreds of millions of dollars apple would make if they had paypal!

Paying with PayPal at HomeDepot

over the past few weeks i have been in Home Depot and they have an option to pay with PayPal so today i decided to try to pay with my paypal account since i had some funds in there at the time, When i clicked on the option it asked me for my mobile number and PIN where do i set this up here at PayPal, I found an older article that said to go to www.paypal.com/anywhere but all it gives me is the option to send me a PAYPAL Debit card. any help on this would be great. ThanksEd

Hi fachagooch -
Thanks for reaching out to us here. Do you have the PayPal app? This is the easiest way to set this. If you do not, here is more info on where to get it: https://www.paypal.com/us/webapps/mpp/mobile-apps
Once you download the app, just go to your settings (the gear in the bottom right). There you will see "Mobile Number and PIN", once you click this just enter your number and select your pin.
Hope this helps.
- Adam

International Buyers trying to pay with PayPal

I've had a number of customers contact me that they are having problems purchasing. The common factors seem to be that they are International and trying to use PayPal to pay. One person I was able to get working by having her sign in to Adobe using the same email that her paypal email was. Two others said they had used the trial version and wanted to buy, but got so frustrated they quit trying.
Another said they would try again today using a credit card... here's what she said "I think the problem is that PlaySpan (whatever that is) is grabbing my IP address and its telling paypal I am in Panama - which physically i am - but my adobe acct info and paypal info are all US addresses"...
Is there a solution or a way to make this less of a hassle for international customers? About half the people who want our app are going to be outside the US.
Also, is there no way I can manually purchase a license for someone?
Thanks,
Keith

Hello I jumped in this thread because I am having a big issue with trying to pay with my paypal account too.
I reside in Mexicali Baja California and my address in my paypal account is from here also.
I have tried purchasing software with my paypal account and I get an error message stating that this payment method is not available at the moment.
I have contacted customer and sales service about 100 times and all they say is that it must be a problem with my paypal account. I am certain it is not, do to the fact that I have purchased items from that account with no problem what so ever.
I do not like nor use credit cards I only use my paypal blanace for all my online purchases.
I really need the software for my job and am really frustrated as I can not seem to get any help.....
Any input would be soooo appreciated.

HT1491 can i pay with paypal

Can I make purchases with Paypal on iTunes?

Hi yorgoj, there is some news here. The PayPal capability is rolling out as a payment option and you should now be able to do it – but only online, and not in all countries yet...
In North America, however, it is now accepted. Here's an update:
How to Pay Adobe with Paypal, and Buy Creative Cloud (CC) Without a Credit Card

Can I pay with paypal?

Am I able to pay my monthly subscription using paypal, instead of my credit card?

5cerealgirl5 wrote:
Am I able to pay my monthly subscription using paypal, instead of my credit card?
Update – new answer: Yes! (hopefully)
There have been some significant changes here. Adobe is rolling out PayPal as a payment option and you should now be able to do it – but only online (not by phone), and not in all countries yet...
How to Pay for Adobe CC Subscriptions with PayPal Instead of a Credit Card

How can I use Paypal only when I check the box "pay with Paypal" and not when I check "pay cash" or "pay on my bank account number"

Hello,
Thanks for your time if you can help me solving this problem.
I have used Fromscentral for a long time now and it's really working fine but I can't find a solution for a simple problem I'll try to explain below.
Ok, My students can check which subscription they want :
1 art class 25€
3 month subscription 250€
6 month subscription 500€
When they have made that choice (only one) they can proceed and pay by Paypal.
But what happens if they want to pay their subscription at the studio in cash or if they want to wire the money on my bank account?
Well, it's not possible to select either of those two options and by doing so inactivate Paypal.
That's the problem.
Thanks to let me know how to do this
Phil

Hi,
In this scenario, I would suggest you to create another form for the cash and wire payments. This form can be embedded to the current form you have, students who wants to pay via cash or wire transfers; they can click on the link and fill their application separately.
Unfortunately, it is not possible to disable Paypal; using the conditional form elements.
Regards,
Nakul

Cant pay with paypal

I have tried to upgrade to Premium over and over and over and over and over and skype keeps telling me the transaction failed when paypal seems to have no problem with my account at all. What gives? I am about ready to start an anti-skype campaign over this! Especially since there is no option for telephone or live chat support.

Yes i am beside myself, usually they debit my account and no prob for 1 month now i try to pay even manually thru paypal which worked for years and it just goes to a blank page and i dont know why??? there is no chat line or ph line i can speak to a person to resolve. i feel they are making too much money and have gotten greedy and consultants have advised them to cut costs to make even more money, this is tantamount to the same greed that is wrecking the world right now. Sorry Skype provide chat lines and service please you are making sqillions. I love the skype line but try to be moral and have a conscience. Very upset

Pay with PayPal funds on Appstore

Hi Guys!!
ive been trying to link my paypal account with my itunes account, but keeps asking me for a Credit card :S
and since i dont have one, i just wondered if i could use my paypal funds to pay
any help?!

Paypal isn't available in the U.K. - but you might pay via your BT phone bill or through Click&Buy.

"Payment failed" message paying with PayPal

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