Payment Issue - Skype Number

Payment for my skype number was rejected as my old credit card information was saved in the system. Now I have updated the information but system is not making the transaction.
Help me! I want to retain my number

Hello
Your account shows that you have 2 valid credit cards registered. Use one of them to repurchase your Number which is reserved for you until July 26th 2015.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Submitted Double Payment for Skype Number

I inadvertently submitted a duplicate payment in the amount of $60 for a 12 subscription for one Skype number. Payment #1 was marked accepted, Payment #2 was marked as "pending." I would like to cancel the second payment because it was made in error; my intention is to purchase only one Skype number for one 12-month period. No more, no less. Please cancel payment number 2 in the amount of $60 ASAP. Please confirm that this has occurred by e-mailing me at [Removed for privacy]. Thank you. /s/ Peter aka [Removed for privacy]

Hi, Hotdoc90210, and welcome to the Community,
As I understand the protocol, a pending payment will not be processed. Please contact Skype Customer Service to be sure - and to request confirmation that the pending payment be cancelled.
You will need to contact Skype Customer Service directly (clicking on the blue link, above, will take you to the directions to do so) as our Community Guidelines remind us the Community is not a branch of Skype Customer Service and can not act upon support requests posted here on this public website.
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order?
"If you require further information about your order status – for example, why an order was cancelled or refused – please contact Skype Customer Service."
Regards,
Elaine
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Issued Skype number belongs to someone else

Hello,
I just paid for 3 months of Skype Number and the number they gave me already belongs to someone else.
How can I get a new number issued to me immediately?
Thank you in advance for your help.
Frances

Hi, Hi, P_Everything, and welcome to the Community,
You will need to contact Skype Customer Service to resolve this; you may need to have this subscription cancelled and refunded, and take out a new Skype Number subscription. We here in the Community do not have the tools to do this.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware there can be problems reaching their customer support unit via the website. If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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Duplicate Payment for Skype Number?

I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Colorboy, and welcome to the Community,
To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription. The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
As you reported one of these charges as fraudulent, you will need to contact Skype customer service to restore access to your account. Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
Regards,
Elaine
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Several payments for Skype number pending

After buying an annual subscription for the US with PayPal I wanted to also buy a number. That failed several times for no reason. I switched to Visa and finally MasterCard. That is still pending after a day! However the payment does show in the sections for limits! How can that be and why do I not get access to my number then? Support, please look into this as I need the number up and running.
Thanks

After buying an annual subscription for the US with PayPal I wanted to also buy a number. That failed several times for no reason. I switched to Visa and finally MasterCard. That is still pending after a day! However the payment does show in the sections for limits! How can that be and why do I not get access to my number then? Support, please look into this as I need the number up and running.
Thanks

Skype Number to yearly basis

I'd like to change monthly payment of Skype Number to yearly basis. How can I do?
Solved!
Go to Solution.

Hi, Edokko, and welcome to the Community,
As strange as it sounds, this is how to change the term of your Skype Number subscription:
Cancel, yes; cancel, your current month-to-month Skype Number subscription. This will prevent the month-to-month subscription from renewing. You have use of the Skype Number until the last day of the subscription.
Sign on to your account dashboard the next day or even the day of your current subscription's expiration, where you should be greeted with a triangle icon alerting you to reactivate your Skype Number. Click on the link beside it, where you will be able to reinstate your subscription for a longer term.
(Your Skype Number will be held on your account for 90 days after the month-to-month subscription ends.)
Regards,
Elaine
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Skype number payment FAILED Due to change in debit...

1.) My 3-month reoccuring billing cycle for Skype number: xxx xxx xxxx failed due to the debit card number changed.
2.) I have deleted ALL other payment methods and inserted the current active card (ending in xxx xxxx but the xxxxxxxx Swedish Krona owing has yet to be retreived and paid.
3.) It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
4.) Am quite upset that I can't speak or chat LIVE with a Skype representative!
5.) How I use my Skype number: xxx xxx xxxx This is an L.A. Area Code, from which I receive incomming calls. I have a GOOGLE VOICE account, which I use for making ALL outgoing calls, I do NOT use Skype for this purpose (only incomming).
6.) I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Solved!
Go to Solution.

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Number Payment Pending

Hi, I recently purchased a Western Australian Skype number and the order is pending for almost a week. Is there a way to find out if there is a problem with payment? How do i cancel order and purchase again? Thanks.

Hi, MichLee79, and welcome to the Community,
Please check first with the issuer of whatever payment method you used to ensure there are no issues on their side. If you used a third party payment method such as PayPal, check with them, as well.
Then, please contact Skype Customer Service to enquire if there are error messages or any other payment processing problems.
"Pending" payments do not usually resolve. Please see here for more information:
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order?
Regards,
Elaine
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Skype number payment taken three times and only wa...

I have purchased a Skype number recently but on my account it shows three transactions for my Skype order but I only want one help please thanks guys and gals

allan.anderson2 wrote:
I have purchased a Skype number recently but on my account it shows three transactions
Hello and welcome to the Skype Community.
Your account shows that the transactions were via PayPal and reflect different stages of payment process. When the process is completed there should only be one charge but, if not, please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number payment

I've paid for my monthly $2.99 for phone services which says it also comes with a skype number, but my number is telling me that I need to pay $18 and when I make calls it is some random number and I cannot recieve calls. Do I have to pay both seperately?

MalachiPass wrote:
1. I've paid for my monthly $2.99 for phone services
2. which says it also comes with a skype number,
3. but my number is telling me that I need to pay $18
4. Do I have to pay both seperately?
Hello,
1. That is the monthly charge for the Unlimited USA/Canada Plan.
2. ?? Where did you see that?
3. https://support.skype.com/en/faq/FA256/how-do-i-set-up-my-skype-number?frompage=search&q=skype+numbe...
4. Yes.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

New Skype number payment pending

I want to finalize my new Skype number. At point of payment I was asked to verify payment then next screen was an error message. Payment has been pending for 48hrs. I doubt this payment will finalize as the verify process didn't complete. i want my new number ASAP. Can I cancel pending payment and retry. I'm in a hurry as going overseas. Thanks
Solved!
Go to Solution.

Hi, patmills123, and welcome to the Community,
Once more, as noted above: Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Additional notes since posting the above information: Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Inactive Skype number & Voicemail issues

DeviceMaker: ZTE
Device Name: FIT 4G Smart
Device Model: ZTE Fit 4G Smart
Android OS version: Stock AU 4.4.4
Network: WiFi & Amaysim 4G (Optus Network)
Skype client version installed: 5.7.0.13054 I just purchassed a Skype number and it works for receiving calls on my mobile however i have some issues.1)In my profile it shows Skype Number as Inactive on the mobile app2)When i reject a call on the mobile app it will not go to voicemail, it just gives the engaged signal. (on the desktop version if i reject a call it goes to voicemail). IT WILL however go to voicemail on the mobile app if i let the call ring out. How i expect it to work:1) My skype number to show as active on the mobile app2) when rejecting a call using the mobile app it goes to voicemail

So the inactive number is fixed and i found out that on mobile apps when rejecting a skype call it will not go to voicemail only on the desktop version. This feature should be implemented.

How to switch Skype number from 3-month plan to an...

A friend initially subscribed to 3-months Skype number plan. Now she would like to change to 1-year subscription. However, there does not seem to be any option to do this. The initial 3 months just passed and an automatic charge appeared on her payment card. There does not seem to be any "modify" subscription option (not even a "cancel" subscription option). There is no Skype/Microsoft support readily available. This is very bad experience for her and it seems to be rather common issue. I am actually surprised by this and have expected more from Skype/Microsoft. Any ideas about how to change the subscription?

Hi, PetrVeprek, and welcome to the Community,
As strange as this sounds, the short-term Skype Number contract needs to be cancelled. When the subscription ends, the Skype Number is held in reserve for a period of 90 days, during which timeframe the number can be renewed for an annual term.
If all else fails, please contact Skype customer service for further assistance. I would report to Customer Service that the renewal e-mails were not received - after checking that the account's registered e-mail address is correct! You would not believe the number of enquiries I read where a Skype account's registered e-mail address has fallen into disuse, not updated, and therefore resulting in no communications received from Skype.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

USA skype number not working

Have a toll free number purchased elsewhere and then purchased a skype USA number to have the calls forwarded to that.
Skype number doesn't work. Spent 3 hours with skype instant chat support 10 days ago and problem could not be resolved so it was "esacalated to a higher leverl" with NO time frame given for a resolution.
A week later no resolution and no contact from skype so again spent another 2 hours on skype instant chat support and asked for a refund. Was passed to another support person to get the refund but this person only wanted to go through the whole thing again until after an hour later I finally had to demand several times for a refund.
Was then told I could not have a refund but instead I could have a voucher to obtain another skype USA number for free. Went through all the steps to obtain this number with the voucher but it didn't work. Received an email to say here is your skype number (no number shown) and enjoy with family and friends. Got back to skype support who was waiting and told her what happened.
Spent another hour on instant chat support and had to send screen shots to show that I was now being asked for another payment even though the voucher had been verified and accepted.
Problem still could not be resolved and again I was told that my issue would be escalated to a higher level but NO time frame could be given.
SKYPE!!! You have got to be joking with me right? Wrong! Still no resolution and my customers have no way to contact me because the phone number doesn't work. Losing money every day in lost sales to my business.
Is there any skype support person out there who cares and can do something about this shoddy non-service?
Not happy

megasuccess wrote:
I have had many people try to call the number from many different phones in the USA. It has never worked and they get the message that the number is disconnected or not in service.
Even when Skype technical support called my number it did not ring on my skype.
I did hear your call however this is the first time I ever heard the call ringing on my skype.
What number did you call? Can you please reply and let me know?
Thank you
Hi,
I an having the same issue. I have had my number for years and ported it out to a prepaid plan. After I forgot to reload the prepaid phone, it quickly canceled my plan and number. When I searched Skype for a similar number, I was surprised to see my number back in the Skype Number Pool. So I repurchased it and I didn't notice the problem until when I tried to port it back to Tmobile and after days of waiting and troubleshooting by Tmobile, they told me they couldn't get the number transferred because it's not my number and they said that the landline company who holds or owns or carries the number can't be reached. This has been going on for almost a year now.
After further research, I read that those phone number carriers who sell phone numbers in wholesale are called CLEC. There are only a handful of those companies. I am don't know what to do and Skype can't help me either. I really need to get this resolved.
If you were able to get your number working, please let me know. The message that callers of my number get is this "you have reached THE non working number, announcement 1 4 switch 2 0 - 4".

My Skype number is still not working please check

Wajid.zareen2

One possible reason why Skype Number does not work is "it already expired". Skype always send email notification on the primary email address of the account about the order confirmation, status of your account/subscription.
I would suggest that you do the following to see the status of your Skype Number:
1. Check the inbox of your primary email address on the account. Skype may have sent you an email notification about the status of your Skype Number.
2. Log in to your account and see if the order for your Skype Number renewal has been delivered. When youlog in to your account in the website, go to Billing and Payments then click on Purchase History. You will see the status of your Online Number renewal, if you dont see the order as Delivered, that means the payment for your Skype Number was not successful.
If you have any other concerns and questions about your Skype Number, I would suggest that you contact Skype Live Support for real time assistance:
Skype Live Support Link:
https://support.skype.com/support_selection
Here's how to get to Skype Live Support:
1. Sign in to your account using that link.
2. Choose Calling in Choose a help topic, then Online Numbers(SkypeIn) in Choose a related problem. The click on Next.
3. Click on Text Chat Support
4. Finally, click on Start
After following the steps, you should be connected to a Live Chat Support Specialist in no time.
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Payment Issue - Skype Number

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