Payment issue: you keep rejecting my card

Hi first of all this support process of yours is preposterous! It's hard and difficult and definatelly not user friendly, as so is your platform. I was loged in, yet when I pressed Post, you ask for log-in again??? You used to be so much better. For the record, I don't even use your platform anymore, but now I have too.
Now, the question: you keep rejecting my card??? all of my details are correct, card is still valid etc... and afcourse I have money on the account, yet I can not buy credits????? What is wrong?

Hi, Duda.Martino, and welcome to the Community,
We are aware of these Community platform issues, which will be addressed in a future system update. We appreciate and apologize for the inconvenience.
Please check with the issuing agency of your credit card, be it a bank or separate company, to enquire if Skype purchases are being blocked and/or that the purchase requires your advance verification and approval. Also ask if they can detect or identify any processing errors.
Update:
On your behalf, I requested assistance with your enquiry for my own benefit and understanding. I have been advised that when your Credit balance reaches the automatic top-up threshold of $2.00, your credit will be refreshed. Over time, our credit balance amount will increase as we establish a call history and successful credit purchase history.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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You keep rejecting my password, sorry i give up if I cannot download

I have spent over an hour and you keep rejecting my password. I give up, I have spent too much time although I want to download, I dont need the frustration.

There should not be any requirement for a password for downloading a trial version of an application. If you provide details of your experience it might be possible to indicate a solution. One that comes to mind is to use a different browser if the one you are using is presenting a requirement for a password... although that sounds like a Mac issue, not an Adobe issue.

HT1918 how do you change payment info when there is a pendent payment and you have a new card issued in a new country and the system will not let you do it?

Can any one help me, I want to change my credit card info. The system will not let me do it, as I have an open purchase and credit cards from one country A and need to change it to creditcard from country B and the system does not allow for it. Any suggestion?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
And request assistance with your issue...

Am trying to change my credit card details and the page keeps rejecting the card number?

HI I am trying to change my credit card details and the cc number keeps being rejected?

What is the actual error message that you are getting ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a message about it being declined then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi my case numbers is 30758085. I just try download apps store on my Verizon iPhone 4 but they keep ask me billling payment so I use my credit card but keep said wrong security codes so I check my apple itune balances said I owe itune 22.00 dollars

Hi my case numbers is 30758085. I just try download apps store on my Verizon iPhone 4 but they keep ask me billling payment so I use my credit card but keep said wrong security codes so I check my apple itune balances said I owe itune 22.00 dollars but it not my apps download on my phone I always get free apps Download

Please don't post case numbers or other personal information here. None of us here (who will respond, anyway) work for Apple; we're all just fellow users.
Anyway, as regards the security code issue, this may help:
http://support.apple.com/kb/TS1646
and as regards the balance, first make sure you didn't make any in-app purchases. Many "free" apps, particularly games, have additional levels or features that cost money. Check your purchase history in your iTunes Store account and see what you're being charged for.
Regards.

Bank card is no longer working, payment issues

My brother bought a game on my account and I had to reverse it in my bank, now the card bought it on is void, and I cant use my account due to payment issues. How can I fix this?

Contact your bank and make sure they havnt denied iTunes access to authorise the card. You could also contact AppleCare for assistance. Its going to be an issue with your bank or iTunes.

ITunes keep rejecting my credit card. What do I do?

I have re-entered my credit card info about 30x and it keeps saying my card isn't valid, but it works everywhere else.
HELP PLEASE!

No, it's probably due to your trying to enter in a new debit card. Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
You can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
Using a debit card in any online service where it stores your card is a bad idea in any case since if someone gains access to your account in the service, they can quickly drain your bank account. Credit cards limit your liability, as do prepaid iTunes cards.
Regards.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number. Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue? Seems to be something to do

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.
Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?
Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.
wth am i gonna do im feed up and on top i have no one to help me been calling itunes for days now im ****** off to the maxxx

I've been jumping through the hoops with Apple Support on this issue....first time I called they said I should try updating from IOS 4.0 to 4.1....tried that and the issue still persisted...then I called back to update the ticket and get the next steps...they said that the Bank is rejecting the request for verification and that is why it keeps prompting (which doesn't make sense since the confirmation seems to go through successfully). The rep also contacted the iTunes dept and had them run the verify manually and said the bank rejected it. The next hoop they want me to jump through is calling the bank to verify that the account is in good standing and inquire about the rejected requests. I'm fairly certain the bank account is in good standing....will verify of course....but I find it hard to believe that all the people who have posted here, plus countless others that are experiencing the same issue but haven't, are ALL having banking issues in the last 24hrs...I'm more convinced there is a disconnect on the back end between iTunes and Financial institutions...
I'm not sure I buy in to everything I was told...he also told me he has had several calls on this issue and they were all told to check with their banks. He could not verify that any of his past calls were resolved. Needless to say I'm not 100% believing everything he told me....weak response from Apple support on this issue so far.

How do I unprescribe from FIT Radio app. I tried, but it keeps charging my card every month. I DON'T want it anymore. Can you please help me stop this issueand cancel it completely.

Hi my name is Natalia R. I had subscribed to FIT Radio, and got charged monthly. Now, I do not want the app anymore. I have tried canceling it, but it does not allow me. How do I unsubscribe from FIT Radio app. I tried, but it keeps charging my card every month. I DON'T want it anymore. Can you please help me stop this issue and cancel it completely without any further charger to my card.
Thanks,
Natalia R.
<Personal Information Edited By Host>

The following may help: Manage your auto-renewing subscriptions - Apple Support

I try to send payment for update and you keep asking me over and over agina for my profile.I

I am trying to update, and send all of the info. but you keep asking me over and over again for my profile.
If I keep sending you my profile over and over again it will add up to multiple cost.
Richard Gunther

Ho Richard,
Sorry for the inconvenience that has caused to you.
You can sort out your payment related issue by reaching us at Adobe Customer Service.
Refer: Contact Customer Care
Regards,
Anubha

When I try to edit my payment method it keeps saving the old card and not updating to the new one?

When I try to edit my payment method it keeps saving the old card and not updating to the new one?

You likely need to change the default application(s) assigned for opening files to point to the new ones. HOw you do that depends on which operating system you have. If you search Google you should be able to find out how to change the default programs for different files.

How do you cancel a "credit card" (incoming payment, deposit)

Hi
How do you cancel a credit card payment
customer cancelled the deposit than the credit card summary, went to cancel incoming payment and it will not "no records found in credit card management"
how do we do it and if the above incorrect how do we fix it

Hi,
Check the following thread :
[Cancel Incoming payment|Re: Cannot cancel incoming payment]
Regards,
Jitin

Credit Card Payment issue in Firefox

Hi All,
We have implemented, SAPu2019s Business package for ISA 5.0 SP14 connecting to ECC 6.0.
And have implemented online payment options for various types of credit cards.
The credit card data and validity gets validated via 3rd party system which authenticate the card details and the control comes back to ISA application, in this process if the card is not registered for secure code authentication then the card payments is successful, but if the card is registered for secure code (3D secure) then firefox is not able to redirect the page correctly and the screen becomes blank with no option to go forward or backward.
When this credit card option is tried in Internet explorer, the payment is successfully for any type of card supported by our application. The screen correctly redirects to the security page and then to the 3rd party URL and at the end the control comes back to our application fine.
We are using JSP page to perform this action. This form is hidden from the customer, the action for this form is specified as the u201Cthird party Urlu201D so that the contents of the form are posted to that URL. The target is specifed as the name of the iFrame so that the authentication step is displayed within the iFrame. The contents of the form are the AuthReq, a free-format merchant descriptor
and the Term Url that the issuing bank should re-direct the customer to. In this case the Term URL specified in another jsp valid.jsp page, which is a page that displays no content to the customer, and so displays in the iFrame as blank for a second, and then posts
the AuthRes back to this page, when the actual index jsp then reloads and processes it.
I would like to understand, whether there is different way to handle hidden form or ifrmaes for Internet explorer and firefox.
Thanks in advance.

Opened another theard in ECommerce forum hence closing this thread.

HT3702 can you use a debit card with itunes?

hi, i am wanting to use a debit card from hdfc to make purchase on itunes. when i was living in the usa, making purchases with the debit card went smoothly but here in india despite it being an 'international' card it doesnt seem to go through and is rejected. my card works for many other sites including flipkart and amazon. not sure why apple doesnt accept debit cards

As far as I know debit cards are no longer accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined. Do you have a credit card that you could use instead ? They are generally considered safer when used on sites where the card details are stored. The card also needs to have been issued by a bank in your country and be registered to exactly the same name and address as you have on your iTunes account.

Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment detail

Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment details!! thanks in advance!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Payment issue: you keep rejecting my card

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