Payment made in error

I ontacted verizon earlier for a payment a had made in error via internet with my debit card.
A verizon representative told me that on there part this amount had been posted and suggested for me to contact my bank so that this transaction could be voided.
I contacted my bank and they told me that the only way for them to void this payment is if Verizon fax them or email them a Document which included
-the reason why this transaction had to be void
- Card number
-Expiration date
-Name of customer
-Date and amount 
I contacted verizon again to tell them what my bank suggested and they told me to write and email to the treasury of Verizon because they are the only ones who can give out that information.
I I did write to the department of treasury and the only thing I have received from them is this email
Basically unsure is they are going to help me or not
What can I do????? Please help

Your bank is lying to you. They should see the duplicate payment you made in error.
Although using a debit card is not as protected under federal or state banking regulations the bank normally will replace the money after you fill out a form saying why you want it back. Your name and account number for Verizon is on your invoice the other information you should already know since its your bank account.
Verizon is notorius for not refunding money. It is best to always use a credit card since it is much easier to get money back.
Good Luck

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