Payment refused, subscription expiring today

Hello there,
I hope someone can assist me. I currently have unlimited india calling plan. This product was discontinued sometime ago. However i still hold the subscription as i have been holding this subscription for a long time.
However on friday (day before yesterday) my payment for the subscription was refused due to my debit card not valid anymore.
I have spoken to the skype customer service via chat on friday and they advised me to update the card details which i did , and i was told the subscription will be renewed automatically which didnt happened.
I again spoke to the skype customer service yesterday and they advised me the same thing again to update the card details which i did yesterday and i was confirmed the subscription will be renewed within 24 hours, which , when i checked today, didnt happened.
I spoke to the skype agent today again to renew my skype subscription , but agent advised me the same thing as other agents to update the details . I told him that i have already done that twice.
Then he advised me to cancel my subscription and reactivate again. But i dont want to go this way, becoz if i cancel the subscription and then not being to to reactivate i will loose the product even for today.
My skype subscription still says active in the account status. However no payment has been taken yet. and my subscription expires tonight.
Can someone kindly let me know what can i do to retain my subscription? as i dont want to loose it
The thing i have done till now are :
(1) updated my payment details twice
(2) added three source of payment (1 using credit card, another using paypal, and the third using debit card
i was advised by the agent , that the payment system is automated. Can someone let me know when the system will try to take the payment second time. as the first time being refused first time on friday?
OR please someone can advice me a alternate way to retain my subscription?
thanks

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Skype Unlimited World Subscription Payment Refused

If you have failed to pay due to credit card expiry or any other reason and once Skype has tried to charge you and they fail and cancel your subscription - you can't do anything to renew your subscription - or can you?
I have wasted three days and umpteen hours trying to renew my refused payment cancelled subscription - but no luck. Today I had even a call from their customer service to personally tell me that they can not do anything for me. So thats that.
But most annoying thing is that their own website says this -
"If your credit card expires (or the payment fails for any other reason), we will let you know that the recurring payment failed, and give you time to change your payment method and keep your subscription running.
If you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings."
Read it yourself -
https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
This is shameful skype - stop treating your customers like this.
Is there any way to reverse their decision - any one? What does consumer laws say about this?

No. India is not in the list of countries covered by this subscription.
http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/

Payment refused, reactivate subscription error, Sk...

Before the end of the subscription I got a message: Unlimited Europe 12 months Status Refused
I thought restore it when finished (I did a few years). When "Unlimited Europe 12 months" expired, I tried to reactivate.
And here the problems started!!!
Wen I click an "Reactivate" write this http://www.pixhost.org/show/2295/16795787_skype-error.jpg
a few times on click and http://www.pixhost.org/show/2295/16795788_skype-error2.jpg
My message to Skype Customer Service:
On your web page is error due to I cannot reactivated Unlimited Europe 12 months subscription. Wen I click an "Reactivate" of "Your Unlimited Europe 12 months subscription has expired.", around writes "An internal error occurred." and "You're not able to purchase this product in your region." (see photos). I live in the EU / Slovakia and in this region I had active Unlimited Europe 12 months (see my purchase history https://secure.skype.com/wallet/account/orders).
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay?
Thank you.
Tony
Skype Customer Service reply:
Thank you for contacting Skype Customer Service.
We are happy to hear that you would like to extend your Unlimited Europe 12 months subscription on your account. We understand why you are concerned about this. We will be glad to explain this for you.
Tony, if you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings.
Moving forward, please try to update your credit card details on another browser as well or clear cache your current browser and do the steps again.
If you have used a credit card to buy a subscription, you can change your credit card details as follows:
1. Sign in to your account.
2. Under Account details, click Manage features.
3. On the left panel, click your subscription.
4. Click Settings.
5. On the Subscription Settings page, click Change payment method....
6. To switch to another stored payment method, or Skype Credit, select it from the drop-down list and click the Save button....
Rutty T.
Skype Customer Service
My reply:
Hello Rutty,
I did everything as per your instructions but I can not get to STEP 3
I have not the left panel and "Your Subscription" (see photo http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg)
I have tried in Internet Explorer, Mozilla and Opera and always the same (as the pictures).
Where is the mistake? On your web site or in me - between my chair and my computer. I do not know. I am distressed!
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay? PLEASE!!!!
I wish to pay by bank transfer. OK?
Thank you.
Tony
Skype Customer Service (this is IQ and this helped me):
Thank you for your reply.
We understand that you are experiencing difficulty in renewing your subscription. It is our pleasure to assist you with this, Tony.
We have checked your records and sadly, the Unlimited Europe subscription has been expired. If you wish to continue with this subscription, you have to purchase this subscription again. In this regard, you can now choose to pay directly to the bank.
Just a note, bank transfers takes longer time to be processed compared to other payment methods such as credit cards or PayPal. For more information regarding bank transfers, you may refer to this FAQ: https://support.skype.com/en/faq/FA611/.
Should you have any further questions, please feel free to contact us again. Have a great day, Tony!
Best regards,
Miguel Paolo A.
Skype Customer Service
Joanna_M MOD wrote:
5.How do I extend my subscription?
-Subscriptions are extended automatically until you unsubscribe
-Recurring payment is taken 3 days in advance to avoid payment delays but your subscription minutes are reset based on the initial purchase date and time (GMT timezone). You can check this from your order history if you open order ID: https://secure.skype.com/wallet/account/orders Click on: "Account details" then: "Billing & payments" and locate "Purchase history".
-Purchasing the exact same subscription will not add more minutes to current month, only extends subscription length.
(http://community.skype.com/t5/Rates-and-subscriptions/All-about-subscriptions/td-p/1619493)
When it's so easy why nobody help my?
Hey Skype Customer Service, is someone willing to help?

I:
Hello,
you probably do not understand. When I sign in to my account under "Account details" and "Manage features I do not have on the left side panel with "Your Subscription" http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg !!!
On Your site is error (see photo http://www.pixhost.org/show/2295/16795787_skype-error.jpg
Thanks.
SCS reply (another "clever" answer):
Thank you for your reply.
We understand that you wish to reactivate the subscription on your account. It is our pleasure to assist you on this matter.
Tony, upon further checking on your account, no worries as your subscription is just suspended simply because there is no enough Skype Credit balance to renew the said subscription. The best option for you right now is to add Skype Credit balance that would be sufficient to renew your subscription.
Should any further issues arise, please feel free to contact us again.
Best regards,
Maila C.
Skype Customer Service
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I recommend that you always run the latest Skype version: Windows & Mac
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I recommend that you always run the latest Skype version: Windows & Mac
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