Payment went wrong but nothing changed

HI,
in the last two month the subscitption was payed via debit balance succesfully but suddenly something went wrong and i dont know why. nothing changed and there is enough money on my bank account.
Someone an idea? Cant find this issue in the faqs

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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