Payments not showing in payment history

Verizon recently assigned a new account number to my account, and now my payments since November are not showing and the balance due is not correct. I also checked the payment history and it just says "we are experiencing issues", which it has shown for atleast the past two months.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Payments not showing in payment history

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