Paypal overides our business terms and allows in false claims of non-delivery

We offer customers in the UK and overseas tracked postage or standard postage. It clearly states on our website that standard postage losses are between the postal services and the customer,and our liability is limitedto providing a standard receipt of posting (which is not accepted by PayPal as proof of postage ) yet customers who do not pay the offered additional postage for tracked mail can still falsely claim non-deliveries and are refunded from our account by Paypal despite refusing the insured option. In effect this is PayPal overiding our stated business terms.As a result of this in order to defend ourselves against such malicious behaviour, we are not now posting anything overseas unless the customers pay for additional signed for insurance, which adds over £5.00 St to almost all orders.Its the good paying for the bad.

Well its an accurate reply as you should really change your company policy when you accept paypal for buyers payments. Tweaking of the regulations may or may not be a good idea dependent if you are the buyer or the seller but that is up for debate and I can only quote present policy. You could always keep your terms and not accept paypal if you wanted to?? Good luck.       **********************************************  I give up my time to help you so a thank you or kudos would be cool.
Marking one of my replies as a solution would be appreciated if I sorted your problem.
          

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