Pb Jabber + Windows 8

Hi All,
I've installed Jabber on my W8 (with a cisco ip phone 7965 plugged) and it's still re-recording the phone every 10/15 mn...and cutting off by the way my network connection...Any idea would be helpful.

The current release of Jabber for Windows is supported - in desktop mode only - on Windows 8. What do you mean be "re-recording"?
As for the network connection: did you install the MediaNet Services Interface (it seems you did based on your other thread)? If yes, uninstall it because that is NOT supported on Windows 8.
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Similar Messages

Unable to login with Jabber Windows

Hi ,
Am unable to login the Jabber Windows Client. Getting the error as "Unable to Communicate With the Server".
Able to login with CUPS & CUCM end user page. CUCM Integrated with LDAP.
While going through the UP Profile logs seen that "Failed to SOAP login".
Tried with restart of CUCM & CUPS several times but no go.
CUCM Version - 8.6.2
CUPS Version - 8.6.1
Tried with CUPC client result also same.
Thanks in Advance

If credentials work on CCMuser CUPSuser I would suspect either some kind of communication problem between the clients and the servers and/or misconfiguration (user/device/line association, device owner, roles, CTI/CCMCIP profiles, etc) on CUCM/CUPS.
Specially because you mention the same happens with CUPC.
HTH
java
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Remove fields from contact profile jabber windows

Is it possible remove some fields from the contac profile jabber windows?
For example if you see the attach i want to remove entirely the field "compañia" (company).
Thanks in advance.

No, you only get to choose from which LDAP field to sync the info, not what is shown in the info card.
HTH
java
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Support for Desktop Sharing with Jabber Windows and without CSF

Hi,
is there a official Cisco say, that Desktop Sharing with Jabber is only supported with the Desktop Softphone mode (CSF-Device)?
Somebody has a link? Or is it supported with the normal deskphone? Which version of jabber and CUP&IM?

Hi
I can confirm that Cisco Jabber 10.5 supports desktop sharing with both CSF and Desktop mode. It also supports Conference desktop sharing, and desktop sharing through regular chat (No active call)
We are running CUCM 9.1 and IM/Presence 9.1, so our platform is not the newest.
You will need the new media driver as well, Cisco Media Services Interface 4.1.2.8049.
Here is a link to Cisco's release document for 10.5
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/10_5/rn/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5_chapter_00.html

Jabber Windows - no phone control with LDAP Custom filter

I am unable to control the desktop phone from the Jabber 9.1 Windows client when the CallManager LDAP Directory uses a Custom Filter.
Has anyone else experienced this?
If I set the LDAP Custom Filter to <none> and save, then Desktop Phone control works great.
If I set it to use my custom filter, then trying to enable Desktop control just gives me the spinning circle, then times out to the Red X symbol.
I do not need to resync the LDAP Directory to get the error, just enable/disable the custom filter and save.
In both cases calling from the Computer works great.
This is an On-Prem deployment with full MS-AD LDAP integration.
Versions are:
Jabber - 9.1.0 build 12296
CUPC - 8.6.4.11900-1
CUCM - 8.6.2.22900-9
I upgraded to CUCM 8.6.2 SU2 last night hoping that would fix the problem, but no luck.
The LDAP filter is one I have used in numerous other clusters with no CTI issues.
It allows me to sync to the root directory, but only import active user accounts with an entry in the ipPhone AD attribute:
(&((objectclass=user)(ipPhone=*))(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))
Thanks, Randy

Hi Randy,
Have you specified this base filter in jabber-config.xml file? As per Admin Guide:
"In some cases, base filters do not return query results if you specify a closing bracket in your Cisco Jabber for Windows configuration file. For example, this issue might occur if you specify the following base filter: (&(memberOf=CN=UCFilterGroup,OU=DN))
To resolve this issue, remove the closing bracket; for example, (&(memberOf=CN=UCFilterGroup,OU=DN)"
Thanks,
Maqsood

Jabber windows 9.2.6 certificates (sub cluster)

Hi,
We have a 2 node implementation of CIMP 9.1.1 and are attemping to upgrade our jabber for windows client to 9.2.6
Being aware of the cert requirements needed for 9.2.5 onwards we have had the tomcat and cup-xmpp certs signed by our internal CA.
When you https to both the cimp servers they are both OK and the certs and the path look good with no errors.
When you load the jabber client you get different results depending on which member of the subcluster your account is associated with (they are a HA pair).
Having cleared the locally accepted certs from windows first. If I make my account be on the cimp_subscriber I log in (default server using SRV records) and everything is straight in and fine in no problems.
If however I move my accounts to the cimp_publisher I get a vertify certificate warning, which when I accept works fine. If I look at the certificate it only has itself in the certification path, not the root ca's etc.
Looking on OS admin and the certificate manager the cup-xmpp cert is signed by the cup-xmpp-trust cert so I'm a bit stuck!
Any ideas greatefully received!
Thanks
Jon

Is the cup-xmpp certificate on cimp_publisher what you expect it to be if you look at it under Certificate Management? You should be able to see the signing CA information and all in it.
If yes, restart XCP Router and give it another try. The -trust store is mostly irrelevent here. The cup-xmpp-trust store is only used during inter-cluster peering and domain federation because it's what the server will accept from the other party in the TLS handshake. The cup-xmpp is the certificate the server presents to Jabber as the server.
The SRV record isn't checked against the CN of the certificate.
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Jabber windows call option and user addition issue

Hi,
After uploading the jabber-config.xml (EDI-BDI) on the CUCM, the call option for new user contacts started appearing but the already existing contacts in Jabber client have still no call option. Also when we add new contacts to the Jabber client, it just disappears as such. Any one faced similar issue before. Below are the details and attached jabber-config.xml and LDAP profile snap.
We are using employeeNumber as attribute in LDAP configuration.
CUCM - 8.5.1.15900-4
UCCX - 8.6.3.10000-20
Jabber for windows - 9.7.0 (Tried with earlier version of jabber as well)

Hey
Just right click on the contacts which do not have the call option and select view profile, then see if those contacts that are added are they from the Outlook or the AD, if its AD then they will have a contact number and as such they will have the Call Option enabled.
If they are from outlook then delete the users and readd them by checking the view profile option to verify they are being pulled from AD.
Also if i assumed the issue differently then what it is please explain the whole scenario.
Note-: In case of J4W it will not connect to the directory using the LDAP profile info, it automatically verified and cnnects to the domain using your login creds.

Jabber Windows Softphone - No outgoing ring

When I run Jabber for Windows in Softphone mode, I do not hear the "ringing" when placing a call out the PSTN. I have silence until the called party answers or voicemail is reached. I do get "ringing" for internal calls. I did not have this problem with CUPC.
Jabber v 9.1.2
CUCM: 8.0 (3)
Presence: 8.6.4

I know this is a pretty old post but I'm having the exact same issue, however, I'm running an MGCP gateway. I can say that i just realized this was an issue today, as we cutover to CUCM 10.0.1 this morning and haven't been able to test PSTN calls from Jabber yet.
My tests this evening were done from Windows Jabber 9.7 externally connected via an Expressway pair. I get no ringback on calls to PSTN destinations, but once the remote end answers, two way audio is established with no issues. I haven't been back in the office yet to test PSTN calls from Jabber over the LAN. Calls between Jabber clients, even when I'm external to the business signal fine and I can hear ringback and get two way audio and video. Below is a brief description of the environment. Any suggestions are welcome. Thanks!
Incoming Jabber flow
Watchguard Firewall -> Expressway-E -> Watchguard Firewall (Same physical firewall) -> Expressway-C -> CUCM 10.0.1 and IM&P 10.0.1
Outgoing Flow
CUCM 10.0.1 -> 2921 MGCP Gateway -> T1 PRI -> PSTN
And visa versa on the reverse leg.
Thanks!

Jabber for Windows openLDAP and Deskphone Control

Hello all
I have a new install of 9.1 CUCM, with CUCM IM and Presence. I'm trying to get Jabber 4 windows functioning with an openLDAP directory, and also get Deskphone control working. I suspect i missed something with the configuration as this 9.1 interface is a little different than i'm used to.
First of all, does the concept of a Jabber-Config.xml still apply to a 9.1 install or does the "Service Profile Configuration" in the CUCM interface write the Jabber-config.xml file for you? If my customer uses openLDAP for their LDAP how should I configure the "Service Profile" or do I still use a jabber-config.xml file?
I have successfully tied openLDAP into CUCM with Authetication and brought the users into CUCM. I tested Authentication by logging into the End user page for both CUCM and the CUP server so I know authenticaiton is working. I can login to Jabber but when i click on Help "connection Status" it shows me only connected to "PRESENCE" and "OUTLOOK ADDRESS BOOK" my "Directory", and DESKPHONE" will not connect.
Can I actually get a copy of "my jabber-config.xml" file from the CUCM server to see what it looks like?
Thanks all

Ok I have half of the problem resolved. I got Deskphone controll working with CTI.
Still working on the LDAP issue with openLDAP
My config file looks like so
<?xml version="1.0" encoding="utf-8"?>
   EDI
   1
   ldap.acme.ca
   389
   backup.acme.ca
   389
   0
   uid=voipldap,ou=Users,dc=acme,dc=ca
   password
   givenname
   (&(objectClass=inetOrgPerson)
   telephonenumber
   uid
   ou=users,dc=acme,dc=ca
I got this from page 117 of this guide
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_CA48EE46_00_cisco-jabber-for-windows-administration.pdf
The error I'm getting "invalid credential" but i know they are good because i'm using the same account and path for the CUCM LDAP sync.
Any help would be appreciated.

Call/video not working between Cisco jabber for Windows and VCS control C40s

Hello,
I've been struggling with no luck how to make a call using Cisco Jabber for Windows 9.6.0 registered to CM 8.6.2 with intercluster ICT to another CM 8.6.2 where we have a VCS Control 7.0.2 via GK H225, and all C40s are registered as H.323.
The VCS has interworking between H323 and SIP, however not sure if there is any problem with that. Assuming it is ok, not sure either if I'm facing any interoperability issue because in my remote site I have C40 (H323 registered at VCS and SIP listening mode) and cisco jabber for windows which is SIP based.
If is not possible, would I be able to change my C40 from H323 to SIP at VCS, or have both H323/SIP registered at VCS? If so, will I need to change as well instead of GK I'll have to establish a SIP Trunk between the CM and VCS?
Another thing I do not believe either I would be able to have one VCS connected with two clusters, right?
I'm just trying to find a solution in case my current topology is not compatible, but feel free if you have any better idea to make it work.
Anyway here is what is happening:
When I make a call from my cisco jabber windows to C40 using alias number. The call is being redirected just fine to the C40 and it rings, however when someoene or the auto answer picks it up, the call dropped right away.
However, if I enabled the MTP in my CSF device, the call gets longer before dropping. I was even able to see my jabber " start video" turns green, before was grayed out all the time and the call dropped faster. I hear a fast busy tone.
I'm able to provide SDI traces, logs, diagnostic sip/h323 calls from VCS in order to know for sure if this is an incompatible issue or something I can workaround.
Let me know if someone of you are interested in read these logs or could point me on the right direction.
Thanks!

Ok,
I have looked at both logs. I have to mentinon though that you didnt
provide the log that shows the h323 setup between cucm and the VCS. This
is most likely because the call originated from a different cucm than
the ones you provided the logs from.
The call would have orginated from the first cucm in the cucm group of
this trunk: Name=RL_TRUNK_VIDEO
The cucm ip will be : 10.252.53.10.
This is the VCS log that confirms where the h323 request originated
from:
pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="54000"
Received RAS PDU:
Having said that here is my analysis of the logs that you sent..
Jabber sent an INVITE to CUCM and advertised all the codecs (audio and
video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.223.20.73:54677;branch=z9hG4bK000029d3
From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
-00000e65
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 11 Apr 2014 01:55:16 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF/9.4.1
m=audio 19252 RTP/AVP 0 8 18 105 104 101
c=IN IP4 10.223.20.73
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 28878 RTP/AVP 97
c=IN IP4 10.223.20.73
++++Now lets observer the capabilites exchange during h245 negotiation
between cucm and VCS++++
Here CUCM advertises its caps to VCS (afterreceiving caps from VCS)
Note that G729A, G729AB, G729 is all advertised..
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
       capability receiveAudioCapability :
g729wAnnexB : 6
       capabilityTableEntryNumber 3,
   capability receiveAudioCapability : g729AnnexAwAnnexB : 6
       capabilityTableEntryNumber 4,
       capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
       capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
   cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
   Message Type: Release
Complete
   Call reference flag: Message sent from originating side
Call reference value: 0x7b
   Info Element : Cause
     Location: Usr
   Cause Value: Resource unavailable
   Info Element : User User
   Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
G711 and test again.

Jabber for Windows - Method of Operation

All,
With Jabber for Windows Phone When We use for calls, we have enabled phone icon (image Calls_Enable.png) but File-> Options without video option (file File_Options_3.png).
When we use Computer for calls, we have File-> Options Video option enabled (File_Options_2.png file) but calls for disabled icon (file Calls_Disable.png).
See all attached files That I Mentioned.
My question is about the method of operation. If by design Jabber will only allow video When in softphone mode, how do I perform a video call then? Could anyone help me understand how the Jabber for Windows operate? Is there a user guide that helps?
Thanks,
Luciane de Medeiros

Cisco Jabber for Windows 9.0.2 Release Notes
As of this release, Cisco Jabber for Windows supports video desktop sharing in software phone mode only. Video desktop sharing is not available in desk phone mode.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_rn_chapter_01.html
HTH
java
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Jabber for Windows Group Configurations IM/Presence only

Hi All,
Jabber for Windows can be customized for groups using the Cisco Support Field at CSF device.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0110.html#JABW_TK_C6D444A8_00
How can I configured this for users without a CSF device (IM/Presence only users)?
Regards
Helmut

Well, you may have 1 global jabber-config.xml for all your deskphone mode only Jabber and customized ones for CSFs, all pushed via CUCM. That's we do usually.
The restriction is to not be able to customize deskphone only config after installation for a specific group.
Regards
Christophe
Sent from Cisco Technical Support iPhone App

Jabber for windows client

Does jabber for windows work on terminal servers? I have client installed on terminal server, and all it does is spin like it is connecting to authenticate.
Sent from Cisco Technical Support iPad App

Virtual environments
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01000.html#reference_B1477134C1A14086B4C9B7BD3A2EAE7D
HTH
java
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Jabber for Windows - Outlook Meeting integration issue/questions

Hi,
A couple of questions if anyone else has experienced or can answer:
1. When you turn on Jabber it appears in the trace file to create a transitionlist of meetings in your calendar for the next four hours. Eg if meeting 8-9 it will show 8:00 BUSY
9:00 FREE
and this works ok. This transitionlist also seems to update each time a status change occurs from what I have observed.
The problem we seem to have is if I open Jabber at 7.45am and have a meeting 8 - 9 then it shows "In a meeting", then if I create a meeting at 9.15am for 10am-10.30am, the meeting status does not change as it seems to operate of the four hour transitionlist. I have the setting in the CUPS server for exchange sync to happen every twenty minutes, but this does not seem to update.
I'm be focussing on the wrong area but basically not all calendar appt's update status in Jabber, especially the one's created within the four hour pperiod.
2. To have the presence status of a person in an Outlook email address field, do you need 2010 or does it work with prior versions, we currently operate 2003. I have configured the SIP component in AD, but no status or click to call facility from Outlook.
Thanks in advance
Mal

Hi Mal,
Thanks for your post. Issue (1) sounds like a configuration issue in your setup. Please open a TAC case for further assistance.
Regarding (2), Jabber for windows does noot support Office 2003. List of supported MS Office applications is listed in Jabber for Windows administration guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01000.html#reference_AC2F9334FEC54DA98861EB52944C6F08
Thanks,
Maqsood

Jabber for Windows Registration Issue

I have been facing issue with J4W registration and display error "no connection to server". Following is the version detail:-
Version CUCM and IM&P---> (10.5.2)
On-Premises login
During analysis, i found 2 things in logs:-
1). Unable to download jabber-config.xml file (Download of TFTP File failed for server ) //// all the other xml files are succesfully downloaded which may indicate that there is an absence of jabber-config.xml file.
2). While signing into presence "OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>: "
[rc\cert\common\BaseCertVerifier.cpp(250)] [csf.cert.] [cert::BaseCertVerifier::checkIdentity] - About to verify the Subject Alt Name.
[ls\src\cert\common\CertVerifier.cpp(154)] [csf.cert] [cert::CertVerifier::checkIdentifier] - Verifying identity '162.20.10.30'
[rc\cert\utils\AltNameParserImpl.cpp(349)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - Looking for match with 162.20.10.30
[rc\cert\utils\AltNameParserImpl.cpp(400)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - No Match Found
I tried to change the IP address to FQDN under System---> Server, but after that the connection is lost between CUCM and IM&P.
Attached is the log file and snapshot of IM&P.
- See more at: https://supportforums.cisco.com/discussion/12490406/jabber-windows-registration-issue#sthash.E2wXb4iJ.dpuf

Nishant,
Sorry for the late reply. You may well have resolved this by now, if you have can I suggest that you update the post with the resolution so others may benefit.
Looking at the logs, I can see that Jabber is trying to login to the IMP server below, but its returning server unreachable error.
Signing into Presence Server. Server: 162.20.10.30, login mode: ON_PREM, result: 0
[IMPStackCap::Login::OnLoginError] - ****************************************************************
[IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>:
[IMPStackCap::Login::OnLoginError] - ****************************************************************
We will need to look at the IMP logs to know what is going on. Let me know if you still need help with this.

Pb Jabber + Windows 8

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