Pb with new Ipod software

Since I downloaded the latest update of the Ipod software, It is not recognized by my computer anymore... The windows explorer & itunes can't find it.
I tried to reinstall it with the Ipod updater but it fails everytime:
either it says there is no ipod connected,
or it says it is used by another application(!!)
Does anybody know how I could repair that or return to the older ipod software version??
Thanks!

FOR WINDOWS:
Connect ipod if tunes opens close it LEAVE IPOD HOOKED UP ! control alt delete in processes RIGHT CLICK AND END ipodservice.exe,then open start and click run and put this in "c:\PROGRAM FILES\iPOD\BIN\iPODSERVICE.EXE" /service
Leaving the ipod HOOKED UP NOW REBOOT LEAVE IPOD HOOKED UP may take a few minuets be patient...when rebooting is done itunes should open and recognize your ipod ...This worked for my new 80gig ipod just purchased 2 days ago and pluged in ipod it formatted to windows ok but itunes would not update or recognize ...This info is from Jeremy in ohio tech support for apple he is good (seems to know what he is talking about ), first 2 tech's i talked to were useless . Now ipod is auto updated very happy auto dnloaded music to new ipod (6,787) songs and all is ok ...This is not a fix for scratchy audio this is making ipod able to read your ipod by shutting off ipod service then rebulding it (restarting ) and worked fine for me ...If not sure go ahead and call tech support on this fix for updating ....Thanks all Good luck..

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