PC APP Sonic Generations

I recently bought a new laptop at best buy for my son.  I wanted to get Sonic Generations for it and decided to use the PC App solution to download.  I purchased the game but cannot download the product.  I attempt to download and it immediatley says "download error."  I have tried everything... turning of firewall, a different PC, I even connected directly to our cable modem to make sure that it wasn't our wireless router.  Anyway, nothing is working.  Please help.  

Hi jaared,
Welcome to the forum and I'm sorry to hear about your troubles with downloading the PC App. If you're getting a "download error" message, try manually deleting the folder and redownloading:
C:\Users\[Your Username]\AppData\Local\Apps
Once you’ve done so, reinstall the PC App from the following page:
http://www.bestbuy.com/site/null/null/pcmcat248100050003.c?id=pcmcat248100050003
Check out the PC App/Digital Downloads FAQ for some additional help as well.
Mariel|Community Connector | Best Buy® Corporate
 Private Message

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