PC Blue Screen when Nano connected to computer

when I originally connected my nano to my PC it worked infe. I got a new computer (Dell) installed iTunes and was able to successfully connect my iPhone but whenever i connect my nano I get the blue screen. Apple Geniuses told me they do not support compatibility problems with PC's so tough luck.
I understand that the iPhone and iPod look differently to the computer. the nano looks like an external disk drive. However, I have an external disk drive that I successfully connect to the Dell. Does anyone have any suggestions?
Thanks,
Steve

Do you have service pack 3 for XP installed?
i

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