Pc cannot authenticate to nac

hi,
i have a failover nac cam and server, my discovery host point to service ip of my untrusted interface but when i use that untrusted service ip in my internet explorer it is not it is not authenticating. what might be the problem of this?
thanks,

to be clearer, i'm getting the error message:
The login information is not valid for this server.
the server failed to accept the login information you provided. check the name and password and try to log in again or contact your network administrator
i tried to check /var/log/system.log but there wasn't anything logged.  is there another log i can check, maybe an LDAP log or something? 

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