PC Companion and Outlook 2010 calendar sync error

Hi there
I am using PC Companion 2.10.174 and Outlook 2010 (14.0.6129.5000) and a Xparia T with Android 4.1.2 (Build 9.1.A.1.140)
Contact Sync runs without problems.
But when I try to sync my Outlook Calendar with the phone, an error occurs
The logfile shows an error with CAgdOutlook ( m_hLibrary)
13:01:38,32 [Syncengine 13/05/22] Result \\WindowsContacts.cts
13:01:38,32 [PCCompanion 13/07/24] Activate Synchronization
13:01:41,26 [Device 13/08/27] Check device status...
13:01:41,26 [Device 13/08/27] Check device status finished.
13:01:45,41 [PCCompanion 13/07/24] DriversUpdate: Package downloaded to C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\{5A2F2D1B-F67A-4754-88D7-6E6F20C68D85}.cab
13:01:45,48 [PCCompanion 13/07/24] DriversUpdate: Downloading Package {EE975EE3-08EC-4949-9C38-3A637996A670} http://dl-desktop-apps.sonymobile.com/stage/PCCompanion_2.0/Drivers/ed4.0.1_Signed_All_1.00.002.cab
13:01:50,02 [CAgdOutlook 13/01/08] InitAutomation
13:01:50,02 [CAgdOutlook 13/01/08] OpenCalendar
13:01:50,02 [CAgdOutlook 13/01/08] -------------------------------------------------------
13:01:50,02 [CAgdOutlook 13/01/08] m_hLibrary FAILED
13:01:52,65 [CAgdOutlook 13/01/08] InitAutomation
13:01:52,65 [CAgdOutlook 13/01/08] OpenCalendar
13:01:52,65 [CAgdOutlook 13/01/08] -------------------------------------------------------
13:01:52,65 [CAgdOutlook 13/01/08] m_hLibrary FAILED
13:02:09,41 [Syncengine 13/05/22] Starting new oneway sync PC to phone
13:02:09,41 [Syncengine 13/05/22] [Events] Open PIM database...
13:02:09,41 [CAgdOutlook 13/01/08] InitAutomation
13:02:09,41 [CAgdOutlook 13/01/08] OpenCalendar
13:02:09,41 [CAgdOutlook 13/01/08] -------------------------------------------------------
13:02:09,41 [CAgdOutlook 13/01/08] m_hLibrary FAILED
13:02:09,41 [Syncengine 13/05/22] Failed.
13:02:09,44 [Syncengine 13/05/22] [Events] Close PIM database...
13:02:11,81 [PCCompanion 13/07/24] DriversUpdate: Package downloaded to C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\{EE975EE3-08EC-4949-9C38-3A637996A670}.cab
13:02:11,87 [PCCompanion 13/07/24] DriversUpdate: Downloading Package {4804CEA3-DDE0-46A0-8430-54DFDE2C5EC0} http://dl-desktop-apps.sonymobile.com/stage/PCCompanion_2.0/Drivers/ed6.0_RioGrande_Signed_All_1.00....
13:02:27,35 [DeviceSetup 12/12/26] ["C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\DPInst64.exe" /q /sa /f /path "C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\AllSigned\x86x64"] Terminated: Result: 0x00002E00
13:02:27,35 [PCCompanion 13/07/24] First launch: Driver packages installation done.
13:02:38,42 [PCCompanion 13/07/24] DriversUpdate: Package downloaded to C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\{4804CEA3-DDE0-46A0-8430-54DFDE2C5EC0}.cab
13:02:38,48 [PCCompanion 13/07/24] DriversUpdate: Downloading Package {884EF9E6-97FC-41A1-9CD3-636DAAEA6035} http://dl-desktop-apps.sonymobile.com/stage/PCCompanion_2.0/Drivers/ed6.0_Signed_All_1.00.002.cab
13:02:41,28 [Device 13/08/27] Check device status...
13:02:41,28 [Device 13/08/27] Check device status finished.
13:02:44,57 [Syncengine 13/05/22] Starting new oneway sync PC to phone
13:02:44,57 [Syncengine 13/05/22] [Events] Open PIM database...
13:02:44,57 [CAgdOutlook 13/01/08] InitAutomation
13:02:44,57 [CAgdOutlook 13/01/08] OpenCalendar
13:02:44,57 [CAgdOutlook 13/01/08] -------------------------------------------------------
13:02:44,57 [CAgdOutlook 13/01/08] m_hLibrary FAILED
13:02:44,57 [Syncengine 13/05/22] Failed.
13:02:44,62 [Syncengine 13/05/22] [Events] Close PIM database...
13:02:53,98 [SonyEricssonMTPExt 13/01/09] MTPRequest:end() failed: 0x80042006 PARAMETER_NOT_SUPPORTED
13:02:53,98 [Device 13/08/27] [MTP Extensions] GetExtDeviceProperty(D043) failed, Error: 0x80042006
13:02:53,98 [PCCompanion 13/07/24] Activate CalendarManager
13:03:04,99 [PCCompanion 13/07/24] DriversUpdate: Package downloaded to C:\Program Files (x86)\Sony\Sony PC Companion\Drivers\{884EF9E6-97FC-41A1-9CD3-636DAAEA6035}.cab
13:03:05,07 [PCCompanion 13/07/24] DriversUpdate: Downloading Package {2FC12C0B-6D73-4F66-8D2D-64E907627969} http://dl-desktop-apps.sonymobile.com/stage/PCCompanion_2.0/Drivers/JDM_Signed_All_1.00.001.cab
13:03:20,17 Sony PC Companion already running
Is there any help?

To check if there could be some problems with your calendar database try to create a new calendar in MS Outlook. Add a test meeting and then point the calendar sync in PC Companion to the newly created calendar folder in MS Outlook. Now try to sync and check if it still fails. If it works, there is probably something wrong with your default calendar folder in MS Outlook.
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I use a Win7 PC with iCloud and Outlook 2010 for syncing my calendar and contacts. I can enter data in my Outlook Calendar and it will appear in iCloud, but data entered in iCloud does not sync back to Outlook. ICloud syncs to my iphone fine both ways.

I use Win 7 PC with iCloud and Outlook 2010 for syncing my Contacts and Calendar. They have stopped syncing...mostly.
Now, appointments I enter on my local Outlook (iCloud) Calendar goes up to iCloud fine. But, data I enter on iCloud directly does not come down to my local Outlook iCloud Calendar. If I reboot the computer, the iCloud data shows up.
Also, Contacts I try to enter on my Outlook (iCloud) Contacts goes up to iCloud fine, but does not show up in my local iCloud Contacts.
All syncing works with my iPhone.
I have signed out of iCloud on PC. I have stopped syncing and re-started. No change.
I have an .aplzod folder for iCloud. I have a separate Earthlink.net.pst email account in Outlook and a me.com.pst Outlook email account (which I don't actually use) listed under Data Files.
Any help would be appreciated. Curious that Outlook will upload to iCloud but not receive downloads unless I reboot. However, rebooting does not download the missing Contacts.
Jim Robbins

Hi Jim!
You've started off with some good troubleshooting steps, so let's see if we can take this a little further and figure out what the issue is with your iCloud contacts and calendars. I have two articles here that will help you troubleshoot this issue a little further, but the troubleshooting steps for both articles are exactly the same, so I will lay those out for you here:
Note: When using iCloud Control Panel 2.0 and later, iCloud Calendar event descriptions in Outlook 2010 do not support text formatting (bold, italics, or underline), HTML, images, or attachments. The contextual (right-click) menu has also been disabled.
If you are having trouble with a PC (with Outlook 2007 or 2010) and iCloud Calendar, try each of these steps, testing after each to see if the issue is resolved:
Verify that you are using a Windows configuration that is supported by iCloud. For more information, see iCloud system requirements.
When enabling Calendars in the iCloud Control Panel, part of the setup process is to copy your Calendars data from the default Outlook ".pst" file to iCloud, and then remove the Calendars from the ".pst" file by placing them in the Deleted Items folder in Outlook. The Calendars data is then stored in the iCloud data set within Outlook so that changes can be pushed to and from Outlook by iCloud. Be sure you are looking for your data within the iCloud dataset within Outlook after enabling Calendars in the iCloud Control Panel. The deleted files can be seen by viewing Deleted Items within your Outlook Folder List. This is not iCloud removing your data; iCloud simply copies your data into the iCloud data set and then removes the local Calendars data by placing it in the Deleted Items folder.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud calendars and events will not update in Outlook. Click here for more information about troubleshooting your Internet connection.
Open a secure website to test if you are online as is necessary for iCloud Calendar. This also tests if the ports 80 and 443 are accessible. Outlook requires port 443 access to iCloud in order to push and pull updates to and from the iCloud Calendar servers.
Verify that your iCloud member name is entered into the iCloud Control Panel pane. See iCloud Setup for more information about setting up iCloud on Windows.
Completely close and reopen the iCloud Control Panel.
If you recently made changes in Outlook and they are not moving to your other devices or vice-versa, click the Refresh button in Outlook.
Turn iCloud Calendar off and back on:
Close Outlook.
Open the Windows Control Panel:
In Windows 8, move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, and then click the iCloud Control Panel on the left.
In Windows 7 and Vista, choose Start menu > All Programs > iCloud > iCloud.
Remove the checkmark in the checkbox next to Mail, Contacts, Calendars & Tasks, and click Apply. Wait a few seconds, then replace the checkmark, and click Apply.
Open Outlook and test to see if the issue has been resolved.
Ensure the iCloud Outlook Add-in is active within Outlook.
Outlook 2010:
Open Outlook 2010.
Click the File menu.
Click Options in the left panel of the Outlook window.
Click Add-Ins in the left panel of the Outlook Options window.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For Outlook 2007, follow these steps to verify the iCloud Outlook Add-in is active
Open Outlook 2007.
From the Tools menu, choose Trust Center.
Select Add-ins from the left column.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For additional information about managing Add-ins with Microsoft Outlook, see this Microsoft support document.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thanks for using the Apple Support Communities!
Cheers,
Braden

Is there an incompatibility between iPad2 and outlook 2010 calendar? I can sync appts down to the device but not up to the computer calendar.

Hi all,
Would you know whether there is an incompatibility between iPad2 and outlook 2010 calendar? I can sync outlook appointmens down to the device but not up to the computer calendar. The same occurs with my iPhone 4, can sync appointments down to the device, but not back up to the computer. Any help appreciated!

Most computer's USB ports do not have enough power to charge iPads while they are active. An iPad will charge while in sleep mode, but very slowly.

Sync problem with iphone 4 and Outlook 2010 Calendar

See several older post (1 year ago) but not replies to similar question. Anyone solve this bugaboo yet?

Hi there,
I would recommend reviewing the process for syncing Outlook with iTunes. Take a look at the article below for more information.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
If you experience issues during that process then you may want to take a look at some of the troubleshooting steps found in the article below.
iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows
http://support.apple.com/kb/HT1692
-Griff W.

I cannot make my Outlook 2010 calendar/tasks/contacts sync with the calendar on my iPhone 5, I cannot make my Outlook 2010 calendar sync with the calendar on my iPhone 5

I have wasted so many hours trying to make this work and researching Apple support. Nothing works so I am hoping to get an answer here.
First of all, here is what I am using:
Windows 7 32 bit
Outlook 2010
iPhone 5 and iPad 3
iOS 7.0.2 on both devices
I have downloaded the iCloud app for my Windows computer and checked that it sync my contacts, calendar, and tasks. I have enabled iCloud on my phone for contacts, calendars and tasks. I have not been able to get anything to sync. My iCloud calendar appears in Outlook but everything is grayed out. I see the iCloud reminders under my tasks tab but there is nothing listed.
I have uninstalled and reinstalled iCloud on my Windows computer. I have turned off the calendars, tasks, and contacts sync under iCloud on my phone and turned them back on - nothing. I have restarted my computer and iPhone - nothing. Same results with my iPad - nothing.
Additionally, I have gmail as my personal email; also am forced to use Good for Enterprise for my work email.
I am at my wits end. I finally ended up syncing today with the USB cable via iTunes but the whole point behind iCloud is to be able to sync wirelessly.
ANY help would be greatly appreciated.

Hello there janis143,
Thank you for using Apple Support Communities.
It sounds like after the recent iOS update, your Outlook content is no longer syncing properly to your phone.
I found this article named:
iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows
http://support.apple.com/kb/HT1692
I recommend the troubleshooting steps therein.
All the very best,
Sterling

I phone 4S and Outlook 2010 Calendar

Why can I not sync my Outllook 2010 Calendar and my Iphone 4S? I have checked off Outlook in Itunes and have also checked off all of my calendar's yet they to not sync
I am using Win 7 x 64
Thanks

okay. thanks for sharing.
Now just sync them back from your computer.

Outlook 2010 Calendar Sync Issue

Background:
1. Traditional Chinese Windows 7 Ultimate 64bit running Outlook 2010 64 bit and iTunes 10.6.3.25 64bit.
2. Three apple devices (namely, one iPad 2, one iPhone 4S and one iPhone 4) using the same apple id sync contact and calenda with Outlook 2010 since Day 1.
3. No setup for sync with iCloud, Google Calenda, Live Calenda,etc before.
Issue:
1. Calendar and contact sync were working perfectly until two weeks ago when a conflict calendar message appeared but I neglected it (and now the conflict message does not pop up again).
2. Any edit/ new addition in iDevice calendar does not appear in Outlook Calenda after sync. Any edit/ new addition in Outlook Calendar does not appear in iDevice either. But contact sync is working flawlessly.
3. Although the new entry/ edits of calenda of iDevice, say iPad 2, does not appear in Outlook Calendar after sync, the (supposingly) missing items appears again in my iPhone 4S and iPhone 4 after sync with Outlook. So I believe the items are still there but cannot be properly displayed in Outlook Calendar only. But if I create an entry in Outlook Calendar, the new entry or edit do not sync to my iDevices.
4. Tried "reset sync history" and it didn't resolve the issue. Browsing in internet for three days and tried many methods but the issue still exists. Checked the calendar profile in Outlook and it is teh same as contact prfile. But contact sync successfully but calendar does not.
Please HELP!

Exatcly the same thing here with Outlook 2007 (-> not an Outlook 2010 issue???)
I tried several times. First I deleted all entries in my Outlook (I only want to copy entries from iPhone to Outlook). I made sure, none of the "Replace information on this iPhone"-flag was ticked and I also used the "Reset Sync History"-Button in iTunes.
Sync is OK for Contacts and Notes but all Calendar-Entries are deleted on the iPhone after sync (and Calendar in Outlook is still empty of course).
I am using an iPhone 3GS with iOS 4.0.1, iTunes 9.2.1.4, on a Win7 64Bit with Outlook 2007 (was all OK a month ago when I was still using iOS 3.1.3, and iTunes ?.?.? (not sure but I think it was the version just before 9.2))
BTW: We are not allone. See following link:
http://social.technet.microsoft.com/Forums/en/outlook/thread/3cf216ed-3f0d-47f3- 8043-d2d0de4c824c

Outlook 2010 Calendar syncing with iPhone -- why not?

What gives here?
I get the message "iTunes could not sync calendars to the iPhone because the sync server failed to sync the iPhone."
What does this mean?
I have tried every option in iTunes and every option in Outlook.
Obviously I am missing something..... but what?
Everything else syncs.
Thanks.

Hi Bob.
Have you updated to the latest version of itunes/iphone? I ask as am having issues updating as well and before I start banging my head against a brick wall trying to get it all updated to see if it fixes the problem, i may as well find out if it could solve the issue.
Rachael

Sync Outlook 2010 calendar with my iPad using iTunes 11.1.3.8 : only from PC to iPad is working !

Using iTunes 11.1.3.8 to syn my Mini Ipad with my PC running Windows 8 and Outlook 2010 : Calendar is only synchronizing in one direction (from PC to Mini iPäd). All calendar entries done on my Mini iPad are NOT appearing in Outlook 2010, while all entries made in Outlook 2010 are correctly appearing on the Mini iPad. Has somebody ideas how to configure ? (I didn't find any parameter for the synchronization directions in iTunes ?). Thank you.

ChipGore,
I am having the same issue on "There is no indication that syncing calendars is even an option in iTunes, and there used to be! (not happy right now)"
My MacBook Pro running on OS X 10.9.1 won't even sync calendar with my iPhone right now.
Have you got a solution yet?
Gideon

Has anyone found a solution for the error "The iCloud Control Panel did not install properly". I'm using windows 7 prof 64 and outlook 2010 and cant get to cloud to winkd ot my mail, contacts, calendar.

Has anyone found a solution for the error "The iCloud Control Panel did not install properly". I'm using windows 7 prof 64 and outlook 2010 and cant get to cloud to winkd ot my mail, contacts, calendar. Cloud control panel version 2.0.

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Iphone 6 sometimes syncs with outlook 2010 calendar and sometimes it won't. I manually sync to a laptop.

How do I get my iphone 6 to sync with outlook 2010 calendars and contacts everytime? I have the correct boxes checked in ITunes and sync to a laptop.

I am using Outlook 2010. I bought the Iphone 6 yesterday. My contacts are syncing perfectly - I created a test contact in outlook and it synced to the phone. However, my calendar is not syncing.
I have tried
Resetting the sync history
Replacing all information on the phone

MS Outlook 2010 calendar not syncing with iPad and iPhone

My iPad and iPhone sync perfectly in iCloud. However, using MS Outlook 2010 Calendars they do not sync. I have deleted and reinstalled iCloud with my PC but still no results. Even though iCloud shows up in my Calendar, any additions or deletions in that Calendar do not show up on my iPhone or iPad. Can you help?

Hey oliroyal,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this articlehttp://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown herehttp://www.blackberry.com/btsc/KB17022
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

ITunes & Outlook 2010 no sync. of contacts and calendar

Hello together,
I have "iTunes 11.1.5.5", "Outlook 2010" and can't sync. my contacts and the calendar.
Under "Infos" there are no contacts (contackt groups) displayed ...
I went through all support informations, but nothing helped me.
I hope someone has a solution for thes problem.
Thanks in advance

By any chance are you running any Eset security software products (like Nod32) on that PC?
If so, there's a couple of alternatives.
Either try the procedure in Samoreen's post:
Re: iTunes 11.1.4.62 freezes while syncing with Outlook
Or, see if you can get hold of the Eset beta addressing the problem. As Samoreen notes in another post:
ESET have a workaround for this issue. They gave me access to a test version of the HIPS module and this fixed the problem. So I could re-enable the ESET_OPTIONS environment variable (although I still consider that it's a questionable idea). I upgraded to iTunes 11.1.5.5 and there was no problem.
So maybe you should get in touch with ESET support and request the new module ? Just send a message to Marcos in the ESET forum.
Re: Outlook 2013 Calendar Sync fails with new iTunes 11.1.5.5

ICloud and Outlook 2010: "Your setup couldn't be started because of an unexpected error". Any ideas?

Hi,
It looks like iCloud has a problem with Outlook 2010 - when syncing calendars. I repeatedly get the rather vague error message above when I launch the set-up, then the iCloud control panel hangs. If I wait long enough I get "The operation could not be completed".
Anyone else getting this? Seems to work find for contacts, BTW.
Codfishpie

Hi,
This was happening to me with Outlook 2007 and the iCloud Control Panel (CP). I spent days trying to get it sorted out and as usual once it worked I wasn't completely sure what exactly fixed it.
This is what I did:
1. Ensured Outlook 2007 was completely up to date with Windows Update.
2. Unchecked everything in iCloud CP.
3. Logged out of iCloud CP and when asked I removed all contacts, calendars on my PC.
4. Uninstalled iCloud CP.
5. Redownloaded and reinstalled iCloud CP.
6. Logged into iCloud via iCloud CP.
7. Checked Mail, Contacts and Calendars.
8. Didn't get the error message and now I can see all my contacts and calendar stuff from iCloud in Outlook 2007.
HTH.

How can I sync my Outlook 2010 calendar with Gmail Calendar now that Google Sync is no longer available

My iPhone 3 had been syncing fine with Outlook 2003 via Google Sync. I recently had to reload my PC, wiped it and installed Outlook 2010 as part of the reload; when I tried to install Google Sync I learned it was no longer available for download after December 14th.....I did have it on another PC, moved it over but got an error message. So I am no longer able to make calendar changes on my iPhone and have them sync to Outlook or vise versa. In addition my Google calendar is now empty....
Anyone know of a way to enable a sync between Google Calendar and Outlook 2010
Is there a way to add or import my Outlook Calendar to Google Calendar?
Why is all this stuff so complecated!??

no you can not do that. You can sync any web calendar that supports web dav to lightning, but Microsoft have chosen to not use the open standard and instead only offer a Microsoft Proprietary interface. Nothing new here though. They only offered a Microsoft Proprietary interface to download mail for many years. They call it innovation. I call it vendor lock in.
Interestingly enough you can sync office 365 calendar via OWA but not outlook.com

PC Companion and Outlook 2010 calendar sync error

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