PC Companion not finding itunes

Hi,
Received my Z1 compact this morning and I'm trying to move everything over from an iphone. I've ran a back up to my computer on itunes as required by PC Companion but it still keeps telling me to make another back up.
Any suggestions?
Thanks

Hi,
First of all make sure that you made a backup in iTunes to a local file on the PC and not a backup to iCloud. PC Companion won't find any backup if it is stored in iCloud.
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I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?

I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?

Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
Many thanks. That issue will be causing the iTuneshelper error message too.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
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Tried opening Quicktime - same. Tried Quicktime settings from control panel - a Fatal error has occured.
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E:\My Documents\My Music\iTunes\iTunes Music
that's probably the culprit. My Documents and My Music are special folders in windows 2000 and XP. so even though their physical location has moved to a different drive, your Registry is probably still looking for them on the D.
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Hi
Just wondering. How is Your external hard disk formatted ?
Select it (one click) then press [cmd+I] (apple key + I)
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Did you restore your iTunes folder and all its contents from a backup? The library.itl file contains all the references itunes needs to where your media files are located, playlists etc. Without the old copy and without the media files you are basically starting brand new.

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I have tried everything....
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Afer deleting all apple files, (inc the working 9.0 version!), running msi cleanup, reg cleanup, emptying recyle bin, getting fresh version of installer, I still get the "older version can not be removed" error!!!! DAH! Have tried all of these things and more multiple times. All I can think of now is reformat. Say it isn't so. This is soooo frustrating....

The first attempt at version 10 got me the "can not find itunes.msi" error."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

PC Companion not finding itunes

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