PC crash during update of iPod

I have an iPod touch 3G that I received for Christmas 2009 that I had connected to my PC (Windows XP Pro) for re-syncing files and was notified of an update to the iPod software. I started the download and during the update process my PC overheated and shut down. Now the iPod is always showing the Apple icon (the power switch does not turn the unit off) and the PC no longer recognizes the device when I attach it with the cable. Is there a way to reload the OS, or is my iPod toast?

Ok but frankly speaking this is very inefficient way of resolving this kind of issue. (Thankfully it doesn't require a reinstallation of OS)
Btw, I cleaned up some folders in Adobe install folder (also updated OS to 10.8.2, not because Aam crashed but due to other reasons) and now I'm through this issue
Thanks for the support!

Similar Messages

TS3694 my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
worth looking at for the future to understand backing up etc

Ipod will not restore crashed during update

ipod crashed on update and will not work. it said to do a restore but I have tryed 2 times and both times the restore didn't work

I just did the install of 2.0.02 last and I had one dickens of a time restoring my library. Here is what happened to me. Right before doing the update it tells you that all of your music, videos etc.. will be removed from the Ipod Touch once the update is done installing. So I found a DVD and burned my library to it. Then I went ahead and did the install. It clean my Ipod Touch clean, but my iTunes library was still intact so I thought all will have to do is resync it but that didn't work. I tried and tried. I disconnected my external HD. Oh yeah by the way this is a new computer that I just bought and last night was the first time I used iTunes on it so I had to populate my library using iGadget.
Anyway, I realized that I didn't have manually manage my iTunes library unchecked I unchecked it and it began to sync the back up copy I had of my library. Did either of you back up your library before installing 2.02? Do you have a place where most of your music is stored outside of iTunes? You cannot have Manually manage library checked it won't restore if you do. Be aware though 96% of my cover art was gone with this restore. How annoying. I don't know if this is the information you were looking for but I hope I have been able to shed some light on the issue.

Apple tv crashed during update

My apple tv has crashed during an update. I has got stuck on step 1 of 2 preparing to update.
I may have caused this by trying to use during update.
Should i unplug and start over
Thanks

You are not supposed to use while it is downloading and applying the update. It's very likely to have caused the issue. I don't think you can just unplug and start over, though you may try.
I would suggest grabbing a micro USB cable and restoring in iTunes, which will also download the latest update
http://support.apple.com/kb/HT4367

Iphone crashed during update...

HELP!!! my iphone 3gs crashed during the software update. I finally managed to restore the iphone (a complete pain in the ***) and now it looks like all my old text messages were erased during the restore!
Is there any was of restoring the messages that were on the phone before the update/crash
Thanks a million.
Message was edited by: mdpalmer

Restore from Backup in iTunes would recover them.

C6 Firmware crashed during update

Hello
I was updating my firmware of my newly bought nokia c6-00 and during the installation i faced outage of power due to load shedding in my city and now my device isn't working its not even booting its just blank black screen and when i tries to boot it up i just feels a minor vibration and that's it nothing more than that
i have nokia care point very far from my apartment basically my question is that can nokia make it working again ? It is in full 12 months warranty and this accident happened just after 2 days of my purchase
i am much worried about it and i have tried all the methods to get it back working which i have found out of nokia support discussions forum
i dont want to loss my expensive phone
Thank you and sorry for bad english
Hamza Butt
Hamza Butt

Unfortunately a power outage at just the wrong time during updating process means that there is now no alternative but to take device to a Nokia Care point to re-install the firmware.
Happy to have helped forum with a Support Ratio = 42.5

Bios recovery for HP dv5-1235dx/Vista (64-bit) crashed during update

My HP Pavillion dv5-1235dx which ran windows vista (64-bit) crashed while updating bios (after my old bios was deleted). I have tried the start+b+power trick to recover but that option did not work. HP Support suggests to create a usb key to install bios, however I have repeatedly failed in recovering/installing bios because the instructions are very limited. They mention a "create a usb key" option that I have yet to find that would make the key. After using the HP UEFI BIOS Update SoftPAQ and extracting files from the bios .exe file, I found the following:
1 folder (sp45138) with contents below
3602F21.fd
3603F21.fd
ding (wave sound)
InsydeFlash (application)
InsydeFlash (text document)
iscflash.dll
iscflash.sys
iscflashx64.sys
platform (configuration settings)
So, my questions are as follows:
Where is the mystery "create a usb key" button?
What files should I have installed on my usb drive?
Does anything have to be renamed or formatted?
Thanks for any help given!

Hello Ceelion21. I understand you're trying to recover your computer from a failed BIOS flash.
I see this question get asked a lot so I have made sure to bookmark the instructions which I found on another website. Here is a link.
You should be able to download the BIOS file from HP Support. I believe you'll need to use an application such as 7-Zip to extract the BIOS file and locate the *.FD file.
If this doesn't work you'll likely need to have the notebook repaired. If you'd like to inquire about a repair through HP Support and are in the US/Canada you can give them a call at 1-800-474-6836. If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
Let me know the result of the BIOS recovery. I hope you have an excellent night!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

IPod crashed during updater - Won't start, weird icon

Hi!
I attached my iPod to my computer this morning to put more tunes on it. The computer recognized my unit, but told me I needed to update the software, so I did. After I clicked on Update, I was told to plug it in to an outlet to complete the update. Once I did that, the apple logo showed up and then I saw a new icon -briefly- that looked like it was directing me to connect to USB. I cannot find this icon in ANY troubleshooting or technical materials.
Now, my iPod won't start. I did the 5 "r" and tried to manually reset 8 times. It still won't start!!!
Help, please!!!!!!

If you have a FireWire cable, you can try starting up your Mac in FireWire Target Disk Mode. (Hold the "t" key down at startup.) Then plug your Mac into hers with a 6-pin to 6-pin FireWire cable. Your hard drive should appear on her Desktop. Then you can use her Disk Utility to verify/repair your hard drive. Note that it would be best if she was running the same version of Mac OS X that you have installed on your computer. For example, you don't want to try to repair a Mac OS X 10.4.x hard drive from a Mac with Mac OS X 10.3.x.
You can find out about FireWire Target Disk Mode here:
http://docs.info.apple.com/article.html?artnum=58583
-Doug

Itunes crash during update all apps or even a few apps at a time in windows

My itunes crashes when I click "update all apps" or even when I just update manually a few apps at a time. Its not related to the version of itunes it seems the issue has occured during the passed few versions. I've tried logging off the store account and relogging in. I've reinstalled itunes. I've uninstalled all apple programs from the pc and itunes and reinstalled everything fresh. I've deleted the library files and let itunes create new ones and the issue still persists. Any ideas?
Thanks

Hi dj_alien,
If you are having an issue with iTunes for Windows quitting unexpectedly during use, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Serious Windows Crash when updating 5G iPod

About halfway through updating the videos on my 5th gen iPod, windows displays a blue screen saying: "A problem has been detected and windows has been shut down to prevent damage to your system". Then my computer turns off. When I plug my iPod in again, there is a lot less space available then when i plugged it in the first time, so clearly the videos ARE being copied. However, I cannot access them from my iPod. Also, the space getting used up is catergorized as 'other', rather than 'videos' in the iPod bar at the bottom of iTunes. Has anyone else experienced this problem, and is there any way to fix it??

hi Ellent!
hmmm. if you're getting that error message under those circumstances, let's try getting a crash log to the Discussions Hosts, so they can throw it over the fence to the Apple engineers, so they can have a look at it.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
plug the ipod in, collect the crash log, and send it to a discussions host
in the email:
(1) let them know the precise version number of itunes that you're using. (go into your "Help > About iTunes" to doublecheck.)
(2) let them know the precise version of the ipod updater you're using.
(3) include the URL to this thread so that whoever gets the email has some context, but also explicitly mention that you're getting this when you plug in the ipod.
love, b

IMac Crashes during updating of thumbnails

My daughter's iMac 24 (8,1 from 2008) had a problem last week. Took it to Apple. They first said it was the HD, then said it was the video card. They called and said they could not boot from the HD, but could from external (which they couldn't do before the video card was replaced. Asked to wipe the HD, which was fine since I have a TM back up (and a SuperDuper back-up at work). They said not to restore everything from TM, but to only restore apps, then bring things over manually....something a possible software issue.
Fired up the iMac, brought over movies and documents. During the process to move the photos, the iMac crashed. Long story short, I moved the library from TM to the pictures folder today. It took a few hours (lots of photos). Opened iPhoto and it said it was updating thumbnails. Before the progress bar moved, the iMac rebooted. I reopened iPhoto and clicked "finish later" re the thumbnails. The library opened, all the folders/albums were there, but no thumbnails. The photos seemed fine.
I then restared iPhoto holding down option-command. I first repaired permissions, then it went to the indexing of the thumbnails. No progress on the status bar and the gear stopped spinning and the iMac rebooted.
Again, option-command and I tried to rebuild the database (the fourth choice on the list). It took less than 10 seconds and the iMac rebooted. The crash report is below.
I used iPhoto Library Manager (3rd party program) to rebuild the library as well. That seems to have worked (it's still going). Anyone see anything in the report that would be of concern? I'm thinking that perhaps I have a bigger problem than the video card (perhaps a logic board issue).
Thanks in advance.
Sun Sep 29 13:47:10 2013
panic(cpu 0 caller 0xffffff7f9234c281): NVRM[0/1:0:0]: Read Error 0x00002048: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xe2000000 0xffffff80c95ed000 0x092480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address
0xffffff80c8ebb820 : 0xffffff8011c1d636
0xffffff80c8ebb890 : 0xffffff7f9234c281
0xffffff80c8ebb950 : 0xffffff7f926b0849
0xffffff80c8ebb990 : 0xffffff7f92692030
0xffffff80c8ebb9c0 : 0xffffff7f926a2f99
0xffffff80c8ebb9f0 : 0xffffff7f92691ead
0xffffff80c8ebbb10 : 0xffffff7f9249aaae
0xffffff80c8ebbc60 : 0xffffff7f92499ffb
0xffffff80c8ebbd70 : 0xffffff7f9249dcbc
0xffffff80c8ebbdc0 : 0xffffff7f927080e3
0xffffff80c8ebbdf0 : 0xffffff7f9249d8d5
0xffffff80c8ebbe70 : 0xffffff7f923314da
0xffffff80c8ebbf30 : 0xffffff7f922f10cc
0xffffff80c8ebbf60 : 0xffffff8011c3e26e
0xffffff80c8ebbfb0 : 0xffffff8011cb3257
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f922 eb000->0xffffff7f9258dfff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f92251000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f922d7000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f92294000
         com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f92599000->0xffffff7f9286cfff
            dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f922 eb000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f92251000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F37
Kernel version:
Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
Kernel slide:     0x0000000011a00000
Kernel text base: 0xffffff8011c00000
System model name: iMac8,1 (Mac-F227BEC8)
System uptime in nanoseconds: 836450893722
last loaded kext at 657470898310: com.apple.filesystems.udf     2.3 (addr 0xffffff7f93d76000, size 270336)
last unloaded kext at 334575438481: com.apple.filesystems.msdosfs     1.8.1 (addr 0xffffff7f93d68000, size 57344)
loaded kexts:
com.contentwatch.iokit.netnanny.service     2.0.1
com.contentwatch.netnanny.BootTime     10.5.5
com.apple.filesystems.udf     2.3
com.apple.driver.AppleHWSensor     1.9.5d0
com.apple.iokit.IOBluetoothSerialManager     4.1.7f2
com.apple.driver.AudioAUUC     1.60
com.apple.iokit.IOUserEthernet     1.0.0d1
com.apple.filesystems.autofs     3.0
com.apple.driver.AppleHDA     2.4.7fc2
com.apple.driver.AppleSMCPDRC     1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0
com.apple.driver.AppleBacklight     170.3.5
com.apple.GeForce     8.1.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport     4.1.7f2
com.apple.Dont_Steal_Mac_OS_X     7.0.0
com.apple.driver.ApplePolicyControl     3.4.5
com.apple.driver.AppleLPC     1.6.3
com.apple.driver.AppleUpstreamUserClient     3.5.12
com.apple.driver.AppleMCCSControl     1.1.11
com.apple.driver.AppleIRController     320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1
com.apple.BootCache     34
com.apple.iokit.SCSITaskUserClient     3.5.6
com.apple.driver.XsanFilter     404
com.apple.iokit.IOAHCIBlockStorage     2.3.5
com.apple.driver.AppleUSBHub     623.4.4
com.apple.driver.AirPortBrcm43224     600.36.17
com.apple.driver.AppleFWOHCI     4.9.9
com.apple.iokit.AppleYukon2     3.2.3b1
com.apple.driver.AppleIntelPIIXATA     2.5.1
com.apple.driver.AppleAHCIPort     2.6.6
com.apple.driver.AppleUSBEHCI     621.4.6
com.apple.driver.AppleUSBUHCI     621.4.0
com.apple.driver.AppleHPET     1.8
com.apple.driver.AppleRTC     1.5
com.apple.driver.AppleACPIButtons     1.8
com.apple.driver.AppleSMBIOS     1.9
com.apple.driver.AppleACPIEC     1.8
com.apple.driver.AppleAPIC     1.7
com.apple.driver.AppleIntelCPUPowerManagementClient     214.0.0
com.apple.nke.applicationfirewall     4.0.39
com.apple.security.quarantine     2.1
com.apple.driver.AppleIntelCPUPowerManagement     214.0.0
com.apple.driver.AppleBluetoothHIDMouse     175.8
com.apple.driver.AppleHIDMouse     175.8
com.apple.driver.IOBluetoothHIDDriver     4.1.7f2
com.apple.iokit.IOSerialFamily     10.0.6
com.apple.iokit.IOSurface     86.0.4
com.apple.iokit.IOBluetoothFamily     4.1.7f2
com.apple.kext.triggers     1.0
com.apple.driver.DspFuncLib     2.4.7fc2
com.apple.iokit.IOAudioFamily     1.9.2fc7
com.apple.kext.OSvKernDSPLib     1.12
com.apple.driver.IOPlatformPluginLegacy     1.0.0
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.driver.AppleHDAController     2.4.7fc2
com.apple.iokit.IOHDAFamily     2.4.7fc2
com.apple.iokit.IOBluetoothHostControllerUSBTransport     4.1.7f2
com.apple.iokit.IOFireWireIP     2.2.5
com.apple.driver.AppleSMC     3.1.5d4
com.apple.driver.AppleGraphicsControl     3.4.5
com.apple.driver.IOPlatformPluginFamily     5.4.1d11
com.apple.nvidia.nv50hal     8.1.6
com.apple.driver.AppleSMBusController     1.0.11d1
com.apple.NVDAResman     8.1.6
com.apple.iokit.IONDRVSupport     2.3.7
com.apple.iokit.IOGraphicsFamily     2.3.7
com.apple.driver.AppleUSBHIDKeyboard     170.2.4
com.apple.driver.AppleHIDKeyboard     170.2.4
com.apple.iokit.IOUSBHIDDriver     623.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice     3.5.6
com.apple.iokit.IOUSBMassStorageClass     3.5.2
com.apple.driver.AppleUSBMergeNub     621.4.6
com.apple.driver.AppleUSBComposite     621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.5.6
com.apple.iokit.IOBDStorageFamily     1.7
com.apple.iokit.IODVDStorageFamily     1.7.1
com.apple.iokit.IOCDStorageFamily     1.7.1
com.apple.iokit.IOATAPIProtocolTransport     3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.6
com.apple.iokit.IOUSBUserClient     630.4.4
com.apple.driver.AppleEFINVRAM     2.0
com.apple.iokit.IO80211Family     530.5
com.apple.iokit.IOFireWireFamily     4.5.5
com.apple.iokit.IONetworkingFamily     3.0
com.apple.iokit.IOATAFamily     2.5.1
com.apple.iokit.IOAHCIFamily     2.5.1
com.apple.iokit.IOUSBFamily     630.4.5
com.apple.driver.AppleEFIRuntime     2.0
com.apple.iokit.IOHIDFamily     1.8.1
com.apple.iokit.IOSMBusFamily     1.1
com.apple.security.sandbox     220.3
com.apple.kext.AppleMatch     1.0.0d1
com.apple.security.TMSafetyNet     7
com.apple.driver.DiskImages     345
com.apple.iokit.IOStorageFamily     1.8
com.apple.driver.AppleKeyStore     28.21
com.apple.driver.AppleACPIPlatform     1.8
com.apple.iokit.IOPCIFamily     2.8
com.apple.iokit.IOACPIFamily     1.4
com.apple.kec.corecrypto     1.0
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 6 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7FF70000, 0x00004B363435315536344536383030460000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7FFE0000000000, 0x4542453231554538414653412D38472D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HDS721075KLA360, 750.16 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A, 5.77 GB
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa420000 / 4
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1100, 0xfa200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3

They said not to restore everything from TM, but to only restore apps, then bring things over manually....something a possible software issue.
Not sure what this is about or what it means with reguards to iPhoto or what you did to "bring things over manually"
But the iPhoto library is a SQLite database and must always be treated as a single entity - you can not not manually resotre pieces of it and use it - you must use the Time Machine application and restore the iPhoto library intact as one single restore
LN

ITunes crashes while updating my iPod

I just bought my iPod two days ago, its a 20g color. I've updated it several times since, but just recenlty, when it attempts to update, it reaches about my 30th song and then freezes.
Is anyone else having this problem?

Try using the iPod software updater to restore settings to factory default and then upload all you music back onto it.
If that doesn't work, try to post some more details about it crashing; Does the iPod lock up your system? Does iTunes lock up? Does iTunes shut down?

Trouble downloading Snow Leopard sw updates- system crashes during update installs. I'm only trying to get to the AppStore to download

I've upgraded from Leopard to Snow Leopard... fine.
Installing the system updates (the AppStore isn't in the Snow Leopard install, just available via a system update)
The updates appear to have downloaded ok, then the system restarts to install, and .... CRASH. All's I'm trying to do is legally get to Lion.
I have a 15" Macbook Pro, 2gb ram, dual core Intel, 120gb drive.
Should I re-install Snow Leopard, or anyone have any good ideas? I suppose it could even be a hardware problem of some sort, but the system seeems stable unless I try to do the sw updates.
Please help!
Thanks all!

dual core Intel / All's I'm trying to do is legally get to Lion.
Lion requirements:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
From here > Apple - OS X Lion - Technical specifications
Click your Apple icon top left corner of your screen then from the drop down menu click: About This Mac
If it doesn't say: Intel Core 2 Duo
Then you can't upgrade the Mac to Lion.

Received error 1602 during update of ipod touch 4g

I was downloading a new update for my ipod touch 4g, it did backup but then stopped with error 1602. All my ipod shows now is an itunes emblem and a usb end. When I plug in the ipod it no longer shows in windows?? Help please.

Finally I had success, updating the device to IOS5. The solution was, to bring the Ipod to DFU mode. In this mode the update worked immediatelly. I used the already downloaded new OS and the update started without any problem on the first trial.
Here an (German) internet link to show, what to do to bring the device to this mode:
http://apfeltech.net/2008/11/basic-wie-komme-ich-in-den-dfu-mode/

Computer crashed during update and now I can't access iTunes Store!

Hi! I was going to update my iTunes to the latest version, but my computer crashed halfway through. Ever since then, I can't access the iTunes store! I don't know whether trying to update it again would fix the issue?
Also, when choosing to update it brings me to the "download iTunes" page, it looks like the page you go to when you first download iTunes, and I don't want it to just download a new iTunes and not update my current one. I don't want it to affect my library.

Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
http://support.apple.com/kb/TS4526

PC crash during update of iPod

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