Pc crashing when connecting Iphone 3gs to itunes

Hello
I have an iphone3gs which is a couple of months old. When I first got it I connected it to my pc and set it up using itunes and it worked fine for the next couple of times I connected it for apps, music etc. However whenever I connect it now it crashes the pc, a blue screen with white writing flashes up very quickly the only words I have managed to read are "dump of physical memory". My pc is windows xp.
I would be very grateful if someone could help me with this issue.
Many thanks

Got any logitech cam software installed?
Follow the directions here:
http://support.apple.com/kb/TS1502

Similar Messages

Itunes crashes when connecting iphone

Hi all, I have an iPhone 5 running ios 7.0.2 and iTunes lastest version installed on Windows 8. The problem is, every time I try to connect my iPhone to my computer, iTunes crashes. This started occuring recently (since I upgraded iTunes to the latest version). So is it possible to get some help to fix it ?

Hey Ares-Nkm,
Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5. The following article addresses the exact symptoms you described:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Additionally, the following articles provide helpful information:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
Thanks,
Matt M.

Itunes crashes when syncing Iphone 3GS

My itunes crashes when i synce my phone, i get this message
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: QuickTime.qts
Fault Module Version: 7.70.80.34
Fault Module Timestamp: 4e13ba08
Exception Code: c0000005
Exception Offset: 00146b30
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Can anyone help?

I ran Repair Permissions on my MBP hard drive and this corrected the problem. My iPhone now syncs perfectly with iTunes. I was about to, at the suggestion of Apple Support, remove iTunes and reinstall the program. But I thought I would try the old "standby" Apple cure (Repair Permissions) first. And it worked!! Hope this helps others with similar problems.
And, oh, BTW, if your iPhone 3GS battery dies, try charging it up with the AC adapter firstI think this whole problem started when I plugged in my dead iPhone into my MBP with iTunes running and iTunes, and/or the Mac didn't like it. FYI.

Message popped up when connected iPhone 5s to iTunes for Windows

This message popped up when I connected my iPhone 5s to iTunes
for Windows. Please help!
Message was edited by: Brandon Lopez

Hi there Brandon Lopez,
You may find the troubleshooting steps in the article below helpful.
iTunes: Resolve USB-related alerts
http://support.apple.com/kb/TS5254
-Griff W.

When i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question.

when i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question. what should i do for now for iphone didnt activate of itunes?

Ask the person who owns the iPhone.
Which version of Cydia appears on the iPhone - the one
with the black and white icon or a different one?
If it was jailbroken, contact the developers of the jailbreak.
Not all jailbreaks can be completely removed.
Google may provide some direction.

ITunes crashes when syncing iPhone 5c

I have updated my windows 7 pc, uninstalled and reinstalled iTunes 12.1.1 and still it crashes when I try to sync my phone, but my iPad and iPod sync perfectly fine.
Help me!! lol

Greetings internetpixie,
Welcome to the Apple Support Communities!
I understand that iTunes on your computer is becoming unresponsive when your iPhone is connected. To begin troubleshooting, I would suggest reading over and working through the steps in the attached article.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

ITunes crashing when connecting to the store on Windows 8.1

Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

ITunes freezes and doesn't respond when connecting iPhone 4

Well yesterday I had the two of the most common problems that a lot of people seem to be having with iTunes after the latest update- opening iTunes and not getting my iPhone 4 to be recognized. I solved the iTunes problem last night and iPhone is now being recognized on my computer but when I connect it to my computer iTunes automatically freezes and stops responding. When I disconnect it and restart iTunes it responds again and runs smoothly like nothing happened.
When it freezes beside "iTunes Store" it says "iPhone" and it seems like it freezes while it's trying to sync my phone. I've tried restarting my computer, leaving it connected before starting iTunes, waiting until iTunes comes up to connect it, but whatever I do iTunes just won't work with my iPhone connected. Any ideas on how to fix this?

Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario

When i connect iphone 6 to itunes on my computer, it appears cant connect iphone because it's timed up

When i connect iphone 6 to itunes on my computer, it appears cant connect iphone because it's timed up. what's the problem?

Minnieting,
The article linked below details how to go about troubleshooting this issue in order to get your iPhone to work correctly with iTunes.
iTunes: Resolve USB-related alerts
http://support.apple.com/en-us/HT203843
All my best,
Allen

ITunes crashes when my iPhone automatically syncs.

I just got the iPhone 5S, the same problem happened to my 4S; whenever I plug in my iPhone iTunes automatically syncs it, as soon as it starts to sync it freezes and I have to quit with Task Manager. This problem didn't occur until ios7.
Please help!
Thanks,

Hey jcsinchak,
Thanks for the question. I understand you are experiencing issues with iTunes unexpectedly freezing/quitting. The following articles may help to resolve your issue, based on your operating system:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Thanks,
Matt M.

When connecting iphone to itunes its displaying (ex8000003)

when connecting iphone to itunes its displaying (ex8000003) how do i deal with this error

O god...so i am not the only one who is facing this problem. I dont know what they had done with the 2.0 or latest version. Even when i try to download updates for all my application it gives me the similar error. And i know, its not internet problem because i am able to open itunes store and able to see items there. I am trying to figure out this and will post as soon as i resolve this. Please update if you got something.

ITunes freezes up when connect iPhone 6

iTunes 11.4 freezes up in y MacBook Pro when connect iPhone 6. I need to synchronize my info. Tks

I am running iTunes v12.1.1.14 on Windows 7 and I was experiencing the same problem. I found out that the issue started when uninstalling "iCloud". I do not want to use iCloud, but once I reinstalled it I could perfectly synchronize again. I hope this works out for some of you.

When i sync my iphone 3gs, my itunes hangs up after itunes sync the apps, so i can't pup music on my divice

When i sync my iphone 3gs, my iTunes hangs up after iTunes sync the apps, so i can't put music or videos etc. on my divice...
Why is that so

Check the General -> Restrictions settings and see if perhaps the iTunes app is turned off there. If not, the app may have been inadvertently moved to another home screen or dropped into a folder. Do a search for the app or try resetting the Home screen layout: Choose General > Reset, then tap Reset Home Screen Layout.
Regards.

Getting the blue screen of death when connecting iphone

Hello,
Suddenly, for no apparent reason, my laptop to which I have synced my Iphone for over a year is crashing when connecting my phone to sync. I have a 3gs running OS 4.3 and Itunes is up to date. When I first got the phone, I had to disable the built in webcam on the laptop in order to prevent this same problem but it has been working fine since.
I have updated all the drivers but to no avail. Anyone else having this problem?
Thanks for any help!

Upgrade that Acer Aspire to a Mac. Guaranteed you'll never see a BSOD

Whenever I connect iPhone 3GS to sync with Mac sync fails to open

Whenever I connect iPhone 3GS to sync with Mac sync fails to open. Brand new are there any upates I am unaware of?

"sync" fails to open? Do you mean, iTunes?
If you manually open iTunes, does your iPhone show up in the left column?
If so...
Click on your iPhone in the left column of iTunes.
Click on the "Summary" tab in the right colum of iTunes.
Scroll down to "Options"
Select "Open iTunes when this iPhone is connected"
Apply
My apologies if I misunderstood the question.

Pc crashing when connecting Iphone 3gs to itunes

Similar Messages

Maybe you are looking for