PC Doctor 5

Bought my ThinkPad t61p in Oct. of 07. It came with PC Doctor installed.
Tried to open PC Doctor and got the mssg: "Java.lang.NegativeArraySizeException".
Didn't find a way to update it, so I went to the PC Doctor cite and downloaded the newest version. When I tried to use it, I got the Mssg: "This version is not supported by your license"
Can I recover the original PC Doctor using the Rescue and Recovery Boot disks without rebooting the entire system ?
Baring that, how do I recover PC Doctor under my license so it will run on my system?

Hello,
I would suggest to install PC Doctor once again und uninstall it then
or try install TuneUp Utillities and uninstall it with this program.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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Similar Messages

Connection doctor and connection issues

I have nothing blocking my internet connection, however mail is a nightmare for me. I continually receive connection issues via the connection doctor for imaps, pops, and icloud.
Are my settings wrong? I have checked with each of the settings and they are set per instructions provided. Some are google, some yahoo, icloud, etc.
This is really annoying and I could really use some help.
Here is a typical message: Could not connect to this Google IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSL" checkbox in the Advanced tab of Account Preference"
I have done all of this and am still having troubles.
I am also receiving SMTP connection issues - "Trying to log into this SMTP account failed. Verufy that the username and password are correct."
I have checked and all are correct. Even more confusing, these issues are not present all the time - however I have not changed anything between when times are good and bad.
Sigh - I hope someone has an idea to help me out.
Thanks in advance for your time and thoughts.
Patti
I am running osx 10.8 mail 6.2 and use xfinity for my internet (as I mentioned, I disabled their firewall trying to fix this)

Hi there Japps1,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
-Griff W.

TS3276 Mail Connection Doctor says: "Could not connect to Apple Server's STMP. As Verizon is my ISP is this the right STMP? If yes, how do I connect to Apple Server

When using Mail Connection Doctor two error messages come up with regards to sending and receiving mail from my @mac.com account.
The first one says that my @mac.com account: "Could not connect to this MobileMe IMAP server." How do I fix this? Is this caused by the way I have set my preferences? Is this related to joing iCloud? Or my ISP Verizon the problem?
The second one says in reference to my Apple Server: "Could not connect to this STMP server. Check your network connection and that you entered the correct information in the Account perferences. Also verify that the server supports SSL. If it does not, deselect the "Use SSL checkbox in the Advanced tabe of Account preferences." This box was not checked. Two days ago these problems did not exist. Again, how do I figure out who to discusses these problems with?
Feedback is most welcome.
Sally

Hello:
This may help....
http://www.apple.com/mobileme/transition.html
Barry

HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

A "HP Twain Scan" function in the "Print and Scan Doctor" app - Solution?

Frustration!! Why can't I get the scanning portion of subject printer to work on my laptop Windows 7 (64-bit)!?? I've tried the Print and Scan Doctor several times, and the same dysfunction says "HP Twain Scan" whatever that means or is? I've pulled out the cords, all of 'em, and it still not helping. Did I purchase a printer that is not compatible with my laptop? As far as the scanning portion is concerned, or what? I can print OK, both from website/emails and my own documents. I do a lot of scanning (photos mostly), and so this will be a sad problem.Hoping someone out there in techland can give me a solution. Thanks!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Envy 7645 on Windows 7. I am happy to look into this scanning issue for you! Some questions for you: Are you able to make copies with the printer? Copying Documents or Photos with an HP ENVY 5640, 5660, 7640 e-All-in-One, HP Officejet 5740 and 8040 e-All-in-One Printer Series.How is the printer connected? Wireless, Ethernet, or USB? In the meantime, please try the steps within this scanning guide, A 'No Computer Found', 'Connection Required', or 'Scan Unsuccessful' Message Displays for HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

TS3276 Mail account set up. Can not receive mail-Everything is green in Connection doctor but when checking activity it shows stop signs. Was able to receive mail until last week then all of a sudden stopped receiving mail but no changes were made.

My mail account has been set up and working to send and receive mail for several months. All of a sudden I can not receive mail. The connection doctor shows all green lights. No changes have been made and nothing has been changed on preferences on IMAP and SMTP. I can send mail. My other accounts all send and receive mail. When you click on activity the list shows stop signs. All accounts show that they are online.

UPDATE:
I deleted all the messages off the server of the offending email address and everything works fine now.

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

TS3276 Web through this step-by-step, but alas it did not solve the problem. For some reason I can download mail on my Macbook Pro, but no my iMac. Connection Doctor shows all green lights.

Went through this step-by-step, but alas it did not solve the problem. For some reason I can download mail on my Macbook Pro and iPhone, but no my iMac. Connection Doctor shows all green lights. This started today when I was prompted to re-enter incoming mail server passwords. I re-entered passowrds yet again to make sure they were correct. Rebuilt the inBox. Connection Doctor continues to show all green lights, but am still unable to download mail to the inbox. Has anyone else ever run into this problem?

I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.

TS1843 Not receiving apple mail. Connection Doctor says not connected to server. Yet receiving gmail and yahoo mail.

Not receiving apple mail. Checked connection Doctor. Not connected to server, yet receiving gmail and yahoo mail.

No, I have a Mac and my email connects via our pacbell account we've had for years. However, something in the Preferences/Accounts is not correct I am guessing. Also, it asks for the password and if I put it in and click save through general or viewing, it's NOT saving it and still not allowing me to get email. My husband tried reading about this through our AT&T acct and said to change the incoming server to imap.mail.yahoo.com and outgoing smtp.mail.yahoo;[email protected], but now I can't receive or send any email on my Mac. In advanced not sure if it should be Port of 465 or 900 something or other and SSL checked or not. I called AT&T and they want to take over my machine by charging $15/mos for a year to fix this. Ridiculous.
So, everytime prior to yesterday, when my husband messed around with it, I was getting a POP needs password box, typed in my password, but to no avail..Then it Keychain password popped up and assumed it was the same, but there's no way to change or modify it even using the new password my husband set up through AT&T. I am at a complete loss.
I can access mail through yahoo mail and it takes me to AT&T Yahoo Mail, but no contacts are there so needless to say this is a pain.
I appreciate any assistance you can give me so I can get back on my email as I have for 4 years.
Thanks Hackintosh...I look forward to hearing from you....you can use the email above and it will come to me through my yahoo web page....Thanks again and let me know if you need any other information. If you respond on here, I may not get the answer from you as I didn't know you responded until I came on discussions. THanks

Spyware doctor stops transfering

Just a note for some people, when I have spyware doctor running I can't transfer tunes to my iPod. I turn it off and they transfer fine...Just a note that may help some. I'm running Vista and the latest version of spyware....Eric

Set your preferences in spyware doctor to not scan iPods. If you are manually managing your music also set it to not scan removable storage devices.

I am currently volunteering in Uganda, so data is precious. I can no longer afford unlimited data, I pay by MB/GB. All of a sudden Mail has stopped receiving. I wait until about 60meg, but no new mail. Using Gmail. Doctor says connected fine.

I am currently volunteering in Uganda, so data is precious. I can no longer afford unlimited data, I pay by MB/GB. All of a sudden Mail has stopped receiving. I wait until about 60meg, but no new mail. Using Gmail. Connectivity Doctor says connected fine. No probs there. And weirdly, when I want to send an email. I write it, it takes absolutely ages to try to send but as soon as I click disconnect it sends the email. Very odd. I would just love to be able to write all my emails offline and save to drafts/Outbox and then just connect to send and check emails then disconnect again.

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Not being seen by Solution Center, but seen by Doctor?

Problem with Photosmart C6280. After a lot of other problems, this one has stopped me in my tracks.
the Print/Scan Doctor can see my printer, but can't print test page,
Tried to install Solution Center, but don't see any of my two printers (that my Firefox broswer sees) and Windows Device & Printer sees.
My Network Configuration Page printout states that the printer status is Ready, and Active Conn Type is Wired
All my wires are firmly in router, printer, & computer.
Printer is turned on!
What's next?
Please Help. Wedding photos are waiting.
Jennifer

Most of the steps you listed are typically steps to resolve a problem.
What problem are you trying to resolve initially?
Also, what operating system does the computer use?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I have a macbook and I just upgraded to Lion upgraded my iTunes software also setup a gmail acct in addition to my aol acct...just checked diagnostics and the connection doctor says I'm connected with server for both mail systems, but I'm not getting mail

I have a macbook and I just upgraded to Lion, downloaded the new software for Itunes and added a gmail account in addition to my existing aol account. Altho both mail systems are visible in my mail account I'm no longer receiving emails from either account. I checked the mail doctor and both accounts are connected to the server, but I can't figure out why I'm not receiving emails any longer. I'm trying to clean-up my stuff before I add my new Iphone, but I must admit all of this is rather daunting. Also does anyone know when tech support is available? it must be PST cause no one is there at 8AM EST!

Hello,
It isn't the fw in Network you want o use or look at, that's for something completely different.
My first suspect is the Power Adapter on the LaCie has gone.
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware>Firewire, what is listed there?
Reset the Firewire bus
If your Firewire or USB isn't recognizing any device. A solution which has worked for some whose hard drive became invisible in 10.4 was simply to follow these four steps to reset the Firewire/USB bus:
1. Shut the machine down.
2. UNPLUG the power lead to the computer and any firewire/USB drive or devices.
3. leave it for 10 minutes.
4. Connect back up and reboot.
http://www.macmaps.com/firewirebug2.html

HP Print and Scan Doctor can't connect to HP Officejet Pro 8600 Plus.

My HP Officejet Pro 8600 has been working perfectly for the last 1+ years, up until 2 days ago, when it stopped printing jobs submitted from my Windows 7 desktop. I've tried all manner of repair, thus far unsuccessfully, including
resetting the IP on both the printer and the desktop
trying wireless connection, no difference
reinstalling drivers and firmware
hard-resetting the printer
repeatedly trying to print test pages
repeatedly restarted the Print Spooler, and rebooted the desktop
attempting to troubleshoot using HP Print and Scan Doctor.
Additional facts:
My wife can use the printer from her work laptop without any problems.
I can ping the printer from the desktop at its static IP, so IP-level connectivity isn't the problem.
The standard print queue view indicates "(Offline)" in the title bar, and attempting to print a test page from the Properties dialog submits the page, then Status flips to "Error - Offline - Printing", despite the fact that the Properties dialog shows no checkmark next to Use Printer Offline menu entry.
The Doctor finds the printer at its IP and acknowledges that it's installed, and when asked to Fix Printing, says that everything checks-out okay with the product. However, when I ask it to Test Print, it comes back with a pop-up stating it's Unable to Communicate with Printer; it suggests "Click Help for additional assistance information.", but there's no Help button.
If you've experienced this printer in a similar firmly-wedged state, I'd deeply appreciate hearing how you fixed it.
Thanks,
-Richard (Personal information)

Hi @Sunshyn2005
I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air. While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall.
The timing of the disconnection doesn't neatly corellate with any Windows updates. My own theory is that it was caused by a 360 update, but am unable to find a smoking gun, since 360 doesn't provide update history. The exact root-cause remains a mystery, but at least provides another thing for folks to try should they find themselves in similar straits.
I really appreciated your hint that a Windows update might be the root cause, and your pointing out how to review the history and back-out updates: this morning, I found that Windows had installed a batch of updates overnight, and found that no browsers worked. Using your advice, I rolled back the update, restoring browsing.
Thanks,
-rjs

Trouble Printing or Scanning? Try the HP Print and Scan Doctor

Are you having trouble when you try to print or scan with your Deskjet, Officejet, or Photosmart printer or All-in-One?
Does your print job get “stuck” and never come out of your printer?
Are you getting an error message when you try to scan?
HP suggests that you download and run the HP Print and Scan Doctor. While not all types of printing and scanning communication problems are addressed with this software utility, many common problems are resolved. This utility can be used to troubleshoot and in some cases directly fix common connectivity problems experienced with many of HP’s desktop printers and all-in-one devices when used on Windows XP, Vista, Win 7, and Win 8 systems (administrator privileges are necessary in order to run the utility).
If the HP Print and Scan Doctor detects missing or incompatible software parts, the utility will offer to uninstall the current parts so that a subsequent reinstall process will go smoothly. The uninstall / reinstall process usually resolves printing and scanning connectivity issues with a minimum of further fuss.
Get it here: HP Print and Scan Doctor
Please Give HP Your Feedback! If you use the HP Print and Scan Doctor, HP would like to hear from you afterward – there’s a survey link built right into utility and it only takes a minute or two. Your ideas on how to improve the Print and Scan Doctor help HP design new features and enhancements for all of our customers. Thanks for taking the time to respond.
Do you have a networked printer?
If your printer is network connected rather than connected via USB, you may be experiencing network related connectivity issues. Any network connectivity issues must be addressed first. The HP Print and Scan Doctor will also check for and help you resolve network issues that previously required a separate utility (the HP Network Diagnostic Utility). With the HP Print and Scan Doctor this is no longer necessary! HP has combined all features of the Print Diagnostic, Scan Diagnostic, and Network Diagnostic utilities into our next generation utility!
The HP Print and Scan Doctor runs on Windows XP, Vista, Win 7, and Win 8. You will need administrator privileges in order to run the utility.
Additional information on using HP Diagnostic Utilities can be found here:
www.hp.com/go/tools
Hope you find this useful!
Kent G.
I work for Hewlett-Packard

Hope this helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I accepted a recent update for iTunes and now my version of Spin Doctor can't communicate with it any more. I don't think I can upgrade the Spin Doctor without buying a new program. Is there a way to undo the last iTunes update?

I accepted a recent update for iTunes and now my version of Spin Doctor can't communicate with iTunes, specifically, I can't get music files to go over to iTunes. Spin Doctor gives me a message indicating that iTunes isn't working properly.
I am using iTunes 9.1.1(12) and Spin Doctor 3.1.1.304t. I have investigated upgrading the Spin Doctor but I think too much time has passed and the version available are too far advanced.
Any ideas? Can I undo the iTunes upgrade? Is there a website that I can go to to get the upgrade for my Spin Doctor?
Thanks.
Mary

If your iMac is an Intel CPU model, you can upgrade the OS to OS X 10.6 Snow Leopard.
Then use software update to update 10.6 Snow Leopard to OS X 10,6.8.
Then you can run the latest iTunes to sync your iPad running iOS 6
You can purchase OS X 10.6 Snow Leopard by calling Apple at 1-800-MYAPPLE. Ask for retail software sales and purchase a copy of 10.6 for $19.99 plus shipping.

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